boston.com— One example of how customer service is changing in the age of social media. "The power has shifted, [so] that big companies now have to be worried about one individual with a microphone called a blog."...
Jul 7, 2008View in Crawl 4
The best customer service in the world won't make up for a horribly delivered product. Even with FiOS in my area, I was more than content to stay with Comcast since their customer service had always been great, but Verizon had pissed me off in the past. Then they started throttling my torrents. So much for that.
Closed AccountJul 7, 2008
Comcast helps one customer out of millions, brags about it and gets a story on Digg... Awesome PR and they can still go on throttling bandwidth.
aflaksJul 8, 2008
If they listened hard enough they'd hear their average user swearing because of the poor service.
crownedgriffinJul 8, 2008
The best customer service in the world won't make up for a horribly delivered product. Even with FiOS in my area, I was more than content to stay with Comcast since their customer service had always been great, but Verizon had pissed me off in the past. Then they started throttling my torrents. So much for that.
Closed AccountJul 8, 2008
Blocking user for submitting corporate propoganda. Net neutrality, privacy, no-bandwidth caps or GTFO
thebrokenlightJul 8, 2008
Searching blogs for disgruntled customers and helping them individually = greatest PR move since "99¢."
oconnillJul 8, 2008
comcast also uses a monopoly on any nieghborhood you live in.
jpardueJul 8, 2008
Comcast's new marketing slogan...One moment please..This channel should be available shortly
layziceJul 8, 2008
Praise the lord and pass the ammunition.
syariscrewzJun 20, 2009
nice . love itfree music downloads<a class="user" href="http://www.hotsmusic.com/">http://www.hotsmusic.com/</a>
plrebookclubAug 20, 2009
<a class="user" href="http://www.e-bookreaders.biz/webprofitsclub/" rel="nofollow">http://www.e-bookreaders.biz/webprofitsclub/</a>web profits