searchCIO.techtarget.com — Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the business.
May 28, 2008 View in Crawl 4
steveitilnewsMay 29, 2008
Echo gone...now just simply dark.Brian, the article is good but is not really inviting too much to comment on. One area you have omitted is cost and potential savings which I think might be of interest to the CIO target audience.As for starting with Change Management yep it is a great place to start if the organization has the skills and resources to approach it, but more often than not the 'quick wins' is a driver to assist with buying to any ITIL initiatives and the Incident Management, Service Desk and subsequently Problem Management provide them. With Change Management it is sometimes an enormous mountain to conquer without first being softened. Hope this comment eliminates the echo and simulates some response(s).Steve@itilnews.comHpe this helps.