searchrank.com — The BBBOnLine Reliability Program is a program the BBB offers its members in which they can place a seal on their web site indicating they are a BBB member. The problem is that it requires its own fees in addition to what a company pays to be a BBB member and as such, discriminates against businesses who solely conduct business online.
May 3, 2007 View in Crawl 4
pleekerMay 3, 2007
The BBB is obviously a needed institution and generally does good stuff, but I agree that this doesn't seem right.
wmrbrandyMay 3, 2007
You raise some very good points here.......as you always do!
dpack1May 4, 2007
Yeah... someone should report the Better Business Bureau to the erm... Better Business Bureau... Wait...
Closed AccountMay 4, 2007
How ironic!Of course, it is a little bit understandable that if someone rips you off online, it would be harder to track them down.
egoistMay 4, 2007
Its purpose is to keep a record of dispute resolution. Every company that ever existed will have a customer complaint at one point or another, but complaints aren't what you should be looking for when researching a company. How those companies resolve those complaints is what's important. That's what the BBB keeps records of.
mrfishMay 4, 2007
1) The only reason people become part of the BBB is to gain instant credibility.2) To become a bad business on the BBB you must have at least 1 complaint against you and then not resolved it. So the worst offenders are the ones with many unhappy complaints.3) BBBmembers can still be bad businesses and treat their customers poorly and have a good rating if they always answer complaints and tell the BBB "Oh well we did everything we could to satisfy the customer but they remained unhappy"So my point is that the BBB is pointless.
coldskoolMay 4, 2007
"And why didnt you pay your dues on time?"Because the BBB is a waste of money.