itsmsolutions.com — When was the last time you dealt with a live person to perform a financial transaction, book a flight or schedule a service call ? or even pay for your groceries at the supermarket? Automation of self-service has become pervasive and is even making inroads into IT Request Fulfillment and Access Management.
Nov 6, 2007 View in Crawl 4
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It's quiet in here... can you hear the echo?