consumerist.com — The Consumerist received a tip from an anonymous AOL call center employee with information about the new cancellation procedure. What did it contain? It showed that AOL still won't cancel your account when asked, rather opting for a deceptive practice of telling them they've canceled the billing but the account remains open.
Sep 7, 2006 View in Crawl 4
technopunditSep 7, 2006
Mice nuts. But I was ripped off by AOL back in the early 90's. Never have forgotten.
niz1Sep 7, 2006
Well it was easy for me, I'm off to Uni so called up and said i have no use for the Internet at home and they canceled, no comment, and they also deleted my AOL e-mail account. Otherwise id have to pay £3 or something to keep it a month. I was expecting a hard time after i read the previous article about this. In the UK by the way.I suppose AOL works differently outside the US.
rejectpenguinSep 8, 2006
What a load of bull. I used to have an aol account with their service, when I cancelled they gave me the free service and it was no problem. Everything works fine no secret schemes or any of this nonsense. It even works with your aim account (the only reason I accepted the service). Why does everyone have to be so skeptical.
gpd209Sep 8, 2006
This link isn't inaccurate. What part of "cancel my account" don't you guys understand?
gavinSep 8, 2006
I did not know AOL was still around!
betonaSep 8, 2006
blapierre, n64man987, jefbob, I believe the point is that, while you are no longer being billed for monthly service, but they HAVE kept your credit card and billing info active and on file. Clicky-clicky: "Thank you for subscribing to AOL Music Now..." Clicky clicky: "Thank you for buying this video, we have charged your card for you."That may be a nice feature for some, but a big, unpleasant surprise for others.
fubieSep 8, 2006
@johnnyeThanks for the tip, unfortunatly she no longer has the software installed, as a matter of fact she no longer has that PC as it was fried by a lightning storm.This was 5 months ago and she doesn't know her login info or anything.Your help is appreciated tho.
jerky1312Sep 9, 2006
There needs to be a "cancel your aol account day" organized. A date that is easily remembered, but wont be overshadowed by a big event, when everyone will be encouraged to cancel their aol account.