Here is an email I recently sent to AOL's CEO; Dear Mr Tim Armstrong, Congratulations on your recent appointment as CEO of AOL. If you get chance to see this email and it doesn't get passed to file 13, this will give you an insight from one disgruntled ex-customer. I have had ongoing problems with diabolical speeds when using AOL, (see attached evidence.) I contacted your customer department on several occasions to try and resolve the problem and unfortunately they fell on deaf ears because nothing was ever resolved, even to the extent of contacting ISPA to try and see if they could help. I was later informed after the 3rd complaints procedure that nothing could be done because AOL are no longer signed up to ISPA, so I tried Otelo, but received no replies. I am now in the process of switching my broadband due to the poor service from AOL and am now receiving calls everyday from AOL demanding I pay the final payment, even though I have explained that it will have to be paid at the end of the month, and am now being held to ransom because AOL will not release my phone until the bill is paid.Please be aware that I insist on a reply from the CEO. And here is the reply that I received; I am sorry about the problems your partner has had. I will ask one of our high level service team to look into it and contact you to resolve matters. Ian Livingston. I was then sent this email; Good Day, I received a message regarding the issues you have been experiencing with AOL. Please leave me your phone number so we may contact you to discuss this. Also please let us know the AOL screen name. Again our apologies for the inconvenience, and I appreciate your time and patience. Thanks, Lothar AOL Executive Escalations I sent these details to Mr Lothar and guess what, I am still waiting for a reply. So personally, I will never go with AOL again and will advise everyone that I repair, upgrade and install computers for to do the same. Also, AOL would not release the phone line either, so we were held to ransom for nearly 3 weeks while BT tried their damned hardest to get us back online.Update:I have now paid the oustanding bill, AOL then put me back online.....for an amazing two days. I have now got no internet, even though I am paid up for another 2 weeks and have to wait yet another 10 days to get back online with BT.
kevinmaloneMar 27, 2009
tldr:AOL died when broadband came to the masses. Once the 56k left, so did AOL
flyinguitar90Mar 27, 2009
It's easy to judge something in hindsight. Author's just another armchair CEO.But yes, AOL still sucks.
twallacewdMar 27, 2009
I, too, would like to know when went wrong.
mississippimanMar 27, 2009
Yeah back in the day those free diskettes were great
strangewillMar 27, 2009
"Nullsoft"UGH. A sad day.
diggdugg35Mar 28, 2009
April Fools!
kmapMar 28, 2009
Yeah. It's s**t and you know it.
cossie76Nov 26, 2009
Here is an email I recently sent to AOL's CEO; Dear Mr Tim Armstrong, Congratulations on your recent appointment as CEO of AOL. If you get chance to see this email and it doesn't get passed to file 13, this will give you an insight from one disgruntled ex-customer. I have had ongoing problems with diabolical speeds when using AOL, (see attached evidence.) I contacted your customer department on several occasions to try and resolve the problem and unfortunately they fell on deaf ears because nothing was ever resolved, even to the extent of contacting ISPA to try and see if they could help. I was later informed after the 3rd complaints procedure that nothing could be done because AOL are no longer signed up to ISPA, so I tried Otelo, but received no replies. I am now in the process of switching my broadband due to the poor service from AOL and am now receiving calls everyday from AOL demanding I pay the final payment, even though I have explained that it will have to be paid at the end of the month, and am now being held to ransom because AOL will not release my phone until the bill is paid.Please be aware that I insist on a reply from the CEO. And here is the reply that I received; I am sorry about the problems your partner has had. I will ask one of our high level service team to look into it and contact you to resolve matters. Ian Livingston. I was then sent this email; Good Day, I received a message regarding the issues you have been experiencing with AOL. Please leave me your phone number so we may contact you to discuss this. Also please let us know the AOL screen name. Again our apologies for the inconvenience, and I appreciate your time and patience. Thanks, Lothar AOL Executive Escalations I sent these details to Mr Lothar and guess what, I am still waiting for a reply. So personally, I will never go with AOL again and will advise everyone that I repair, upgrade and install computers for to do the same. Also, AOL would not release the phone line either, so we were held to ransom for nearly 3 weeks while BT tried their damned hardest to get us back online.Update:I have now paid the oustanding bill, AOL then put me back online.....for an amazing two days. I have now got no internet, even though I am paid up for another 2 weeks and have to wait yet another 10 days to get back online with BT.