@ lowbotI AM a programmer - but the "computer guy" at our small office (25 people) is undervalued enough that he is only part time. So... I am a computer person - I must be able to fix their email, or their web proxies or (insert any hardware / software issue here)...
I have to disagree with #10 there. To this date, I've had all but one person whose computer I worked on compliment my work because my work involved automating security software as much as possible so that even the greatest of idiot operators would have a secure and clean computer (excluding zero-day threats) that really does work faster than when it was first bought. I make sure that I do a good job before releasing a computer for that exact reason, even if it means I have to hold a computer for a week or two. The only one that didn't compliment me hadn't because I couldn't finish the work in time and to my personal standards without the OS reinstall CD that came with the computer. Oddly enough, he said that we had the computer for two weeks when I had paperwork on-hand that said we only had it for two days, the entire boot loader (NTLDR, NTDETECT, AND boot.ini) was missing, and I had reason to suspect that someone deleted some or all of the Windows system files. When I asked for the reinstall CD that came with his computer, he gave me a Windows XP Professional CD from a different vendor when I later realized (stupid me, I should've checked before attempting to reinstall the OS) that it had Home edition before. I probably am setting myself up for disappointment because a lot of people depend on me ass the all-knowing malware removal god here. Of course, if some problem comes in and it's something I just don't want to do, I just have someone else do it and can get away with it because I fix more than my fair share of computers here. Specializing in malware removal is also good for making me immune to "foo was working before and now it's not" because if "foo" really wasn't working, it's because it was spyware/adware/a resource hog that I replaced with a free program after asking. I also like to get a cheap laugh out of some problems that come in; once, someone had 6000 spyware infections according to Spybot S&D, including three persistent infections that required specialized tools. That was a good week and a half to me.
what internet do you have?I have m something, but my friend has microsoft. I want his internet. can you change it for me?what's a zip file? I don't understand....lol.. headache coming on...no wonder we're so condescending at times...I don't even ask my mechanic so many questions about my car. I just pay the bill.
Oh the times I would have loved to have done something similar. Great story. This is why when I moved in tech support I now say I'm a cell phone guy instead of computer tech support.
Within a month of each other, both the President and CFO of the company I work for told me, "I cannot access my email or public folders in Outlook."I now know that the first thing to check is not the cable, but the bottom right corner of their screen because they somehow selected Work Offline ("I did't click on that."). Whatever.
iroyMay 4, 2007
i think the best part was when he said he had to help people hide their porn! like its really that hard to do in the 1st place
Closed AccountMay 4, 2007
so nice i had to mirror it myself<a class="user" href="http://seanpercival.com/blog/index.php/2007/05/04/10-reasons-why-it-doesnt-pay-to-be-the-computer-guy/">http://seanpercival.com/blog/index.php/2007/05/04/10-reasons-why-it-doesnt-pay-to-be-the-computer-guy/</a>
ceryleMay 4, 2007
@ lowbotI AM a programmer - but the "computer guy" at our small office (25 people) is undervalued enough that he is only part time. So... I am a computer person - I must be able to fix their email, or their web proxies or (insert any hardware / software issue here)...
tatharMay 6, 2007
I have to disagree with #10 there. To this date, I've had all but one person whose computer I worked on compliment my work because my work involved automating security software as much as possible so that even the greatest of idiot operators would have a secure and clean computer (excluding zero-day threats) that really does work faster than when it was first bought. I make sure that I do a good job before releasing a computer for that exact reason, even if it means I have to hold a computer for a week or two. The only one that didn't compliment me hadn't because I couldn't finish the work in time and to my personal standards without the OS reinstall CD that came with the computer. Oddly enough, he said that we had the computer for two weeks when I had paperwork on-hand that said we only had it for two days, the entire boot loader (NTLDR, NTDETECT, AND boot.ini) was missing, and I had reason to suspect that someone deleted some or all of the Windows system files. When I asked for the reinstall CD that came with his computer, he gave me a Windows XP Professional CD from a different vendor when I later realized (stupid me, I should've checked before attempting to reinstall the OS) that it had Home edition before. I probably am setting myself up for disappointment because a lot of people depend on me ass the all-knowing malware removal god here. Of course, if some problem comes in and it's something I just don't want to do, I just have someone else do it and can get away with it because I fix more than my fair share of computers here. Specializing in malware removal is also good for making me immune to "foo was working before and now it's not" because if "foo" really wasn't working, it's because it was spyware/adware/a resource hog that I replaced with a free program after asking. I also like to get a cheap laugh out of some problems that come in; once, someone had 6000 spyware infections according to Spybot S&D, including three persistent infections that required specialized tools. That was a good week and a half to me.
basscleffMay 11, 2007
what internet do you have?I have m something, but my friend has microsoft. I want his internet. can you change it for me?what's a zip file? I don't understand....lol.. headache coming on...no wonder we're so condescending at times...I don't even ask my mechanic so many questions about my car. I just pay the bill.
blueceltMay 13, 2007
Oh the times I would have loved to have done something similar. Great story. This is why when I moved in tech support I now say I'm a cell phone guy instead of computer tech support.
rasterbatorMay 23, 2007
Within a month of each other, both the President and CFO of the company I work for told me, "I cannot access my email or public folders in Outlook."I now know that the first thing to check is not the cable, but the bottom right corner of their screen because they somehow selected Work Offline ("I did't click on that."). Whatever.
Closed AccountNov 25, 2007
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