What is Digg?79 Comments
- admirabumblebee, on 10/12/2007, -0/+5Does no one realize 10th-17th is 8 days, not 7?
10,11,12,13,14,15,16,17 That is 8 days give ANY other offer. Same applies to nearly every other "free for x days/months" offers and most same as cash deals on credit cards.
Ive been through tons of offers like this and that is always how it worked, midnight of the 7th day and you pay. Still, just calling the credit card company to get the charges reversed is not at all hard and takes a minute.
This blogger by any means, is a complete dumbass - stace, on 10/12/2007, -1/+4Sounds to me like you tried to cancel the day after the trial ended. 12/10 is day one, 12/16 is day 7. You cancelled on day 8.
- Odwalla, on 10/12/2007, -0/+2"If it were 7(24hour) days then it would have been good until around 6pm on 12/17, but i cancelled well before then."
Do you really think Yahoo has a billing system in place that is able to track, *to the minute* when each person signs up for a trial service? You had seven calendar days, including the day you signed up. If you signed up at 11:59m then your first day is all of a minute.
You made a mistake, not Yahoo. Suck up the $59.99 as a stupidity tax and get on with your life. - aetherane, on 10/12/2007, -0/+2It looks like he cancelled after the trial period. Just because your trial lasts until 10/17 doesn't mean it lasts the entire day on 10/17... it is probably 7 days from the time of day that he ordered it
- sabre307, on 10/12/2007, -0/+2You don't seem to understand, they don't track the time you ordered the service. Your trial period did not start at 6pm on the 10th, it started on the 10th... period! It's just like when you rent a 5 day rental from Blockbuster or Hollywood video. They count the day you rented it as day 1 no matter if you rent it at 8am or 11:59pm. I'm pulling for you to get Yahoo! to give you a refund just out of good customer service, but hopefully other people will realize the failure of your logic. You had the service for free on 10,11,12,13,14,15, and 16 December. That's 7 days! Get over it.
- mfelkins, on 10/12/2007, -0/+2*aetherane* that's the thought I had too. If it said "until 10/17" that would be up until the 17th...through the 16th. Thats why you always cancel those things a bit early.
- ani-pockdotnet, on 10/12/2007, -0/+1Well everyone is laughing at you starkey, but at least you got a story on the front page. XD
- Dozer, on 10/12/2007, -0/+1unless it says 12/17 at 6:00 pm then it is implied it will expire at a minute past midnight on that day.
- clevershark, on 10/12/2007, -0/+1That's why I never sign up for any of those stupid "give us your credit card to hold hostage while you look around" offers..
- quastor, on 10/12/2007, -0/+1"My only thing is that in their account screen it says service good through 10/17, that service was the 'free' trial. Their offer says cancel within your 'free trial' I cancelled on 10/17, your saying that is outside of that window?"
This might end up coming down to a technicality. The word "through" never gets an actual definition for dates as to whether it is "up to but not including" or "up to and including." In your case, you assumed it meant "up to and including 10/17" while Yahoo meant it as "up to but not including 10/17." I would definitely agree that it needs to be more clear on Yahoo!'s part. - jtrost, on 10/12/2007, -0/+1The issue of whether or not this person waited until the last minute to cancel is irrelevent. What this is about is Yahoo is being completely hostile when this person asked for a refund. First saying that they can't do it, then not making a customer service number readily available, and then keeping this person on the phone for an obscenely long period of time is just plain crappy customer service.
- FlynnMarr, on 10/12/2007, -0/+1Yahoo just doesn't get it. Offer a service and if its good it will sell. After the free trial the subscription should end and then you choose to pay or not. This auto charge is lame and amateurish (although common), it pisses people off and demonstrates Yahoo's lack of imagination. Grow up yahoo. Having said all that, you should now better then to give credit card info for a "FREE" trial.
- szelij, on 10/12/2007, -0/+1Digged. This should be on the front page.
- right-h.man, on 10/12/2007, -0/+1First story I've ever had to undigg.
- seer54, on 10/12/2007, -0/+1how many lame votes does it take to get this story removed?
idiots like him stop digg from being great. - aurigus, on 10/12/2007, -0/+1No digg... you waited until 5 hours (or less) till the end of the trial period? Yahoo probably bases their signup in days and not hours (Its 7 days (17th - 10th = 7 days). Anyway, you probably wouldn't have gotten charged if you cancelled the day before. Good luck getting your money back though...
- kidlinux, on 10/12/2007, -0/+1I just had a look.. the terms and conditions state that you have to cancel within the 7 day trial period, but there is no specification as to what is considered a "day".
You can bet Yahoo's interpretation is a business day, and not a 24-hour period. However, it's their mistake for being vague. On the internet, where business is open 24/7 and transactions are processed automatically and quickly, interpreting a "day" as 24-hours is not unreasonable.
Personally I think starkey's money should be refunded. - theantidote, on 10/12/2007, -0/+1Okay there are two explanations for this:
1. Yahoo charged you the price of a subscription when you signed up as to subtract the charge later if you canceled. Not unheard of.
2. You waited too long. Which apparently is true so there you go! - quastor, on 10/12/2007, -0/+1"If you forget to cancel a service, don't read the TOS right, or otherwise screw up, then sure, it's your fault. A company charging you when they say they're not going to is not."
If you read the blog posting, he even copies the part of the TOS that explicitly states this will happen.
I have to agree with Cyborg on this, no free trial should ever need your credit card number. If one does, and you think them trustworthy enough to give it to them, you absolutely need to know when the charges will start. The second big mistake here is thinking that Yahoo! would give you until "around 6 o'clock" on the 17th to cancel your account. Things like this are usually automated per day, not to the hour. 12/10 counted as an entire day for your 7 day trial. You needed to cancel by the end of 12/16.
I know this may sound harsh and mean, but there's nothing you can do to get Yahoo! to change this policy. They aren't technically or legally doing anything wrong. All the best trying to get a refund. - NoahK, on 10/12/2007, -0/+1This is like the 2nd or 3rd "whining" story, about people who were IDIOTS, or didn't read the rules, and now they're complaining. Tough it up, or call your credit card company/bank.
- silentvirus, on 10/25/2008, -0/+1You should have cancelled a day earlier...You cancelled too late. No Digg.
- pyrolyte, on 10/12/2007, -0/+1chargeback!
http://www.consumer.org.nz/topic.asp?category=Legal%20Rights&subcategory=Buying%20goods%20%26%20services&docid=914&topic=Credit%20card%20chargebacks&title=Introduction&contenttype=summary&bhcp=1 - ani-pockdotnet, on 10/12/2007, -0/+0*********************
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No digg, this is the user's fault. If it says "you must cancel within 7 days," don't wait till just hours before your trial ends on the 7th day. Cancel on the 6th day! Geez.
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********************* - Qubous, on 10/12/2007, -0/+0Eh. You probably should have expected Yahoo will weasle money out of you with such semantics whenever it is legal.
- Herolint, on 10/12/2007, -0/+0It seems to me that the blog specifically said that he had through 10/17 (which I think is a typo, it should be 12/17).
I think everybody giving him a hard time either didn't read the article, or are the sorts of people that take people's money over a technicality.
If I were running the service and somebody said, "hey, it said I had through the 17th and you charged me but I wish to cancel", then I would give them the benefit of the doubt, refund his money, and make my charging intent more clear.
Even if he was in the 8th day, the content in his account said he had through the 17th so I don't believe Starkey deserves your contempt. Yahoo may have made a mistake or had ambiguous information in his account page, but either way, they are guilty of gay customer service practices. I won't use their service because of that alone. If you don't respect your customers, you can expect them to go someplace else. - GodsHand, on 10/12/2007, -0/+0Yeah, you made the mistake. Not Yahoo. I understand that you are angry, but take a break and clear your head.
- peerk, on 10/12/2007, -0/+0Why not just call up your credit card company?
Can any one say attention whore? - Dewars, on 10/12/2007, -0/+0Funny when people sit on their ass and wait till the very last minute. No digg for your own apathy.
- drbroccoli, on 10/12/2007, -0/+0Yahoo=New AOL
- Berkana, on 10/12/2007, -0/+0This ought to be on slashdot as well.
- Mark_H, on 10/12/2007, -2/+2"I have to say, that you have no one but yourself to blame, unless you are an entire Newby on the internet. That trick, is so old, that I doubt most people would think that Yahoo was the problem. You don't give out your credit card, unless you are gonna buy something. Period....."
People really love to blame the victim. A girl's raped and people tell her that it's her fault for wearing such skimpy clothing...somebody's mugged or murdered and it's his fault for being out at the wrong time of night, or in the wrong side of town.
If you forget to cancel a service, don't read the TOS right, or otherwise screw up, then sure, it's your fault. A company charging you when they say they're not going to is not. - autobahn, on 10/12/2007, -0/+0I never give my credit card to sign up for a free trial.
I would suggest everyone else do the same. Just too risky. - crapiolio, on 10/12/2007, -0/+0Wrong move, buddy. Yahoo's acting like AOL.
- JTMON, on 10/12/2007, -0/+0How about calling your credit card company and doing a charge back?
- inactive, on 10/12/2007, -0/+0So call your credit card company and have the charges reversed. No big deal. *shrug*
And christ - for $60, you could buy about 75 full albums on mp3search or musicmp3. - mactavish, on 10/12/2007, -0/+0never thought Yahoo would stoop so low.
Bring on the wrath of thousands of diggers. - starkey, on 10/12/2007, -0/+0"In your blog you say "until 10/17" not "through"."
That was a typo on my part, corrected. - starkey, on 10/12/2007, -0/+0I read the rules, I'm not whining, I'm sharing with the rest of you that yahoo made the mistake of saying that hte service "was good through 12/17" in my account, and said that there would be no charges if the account was cancelled within this time. I cancelled within that time, and was still charged, thats all I'm saying.
- mfelkins, on 10/12/2007, -0/+0In your blog you say "until 10/17" not "through".
- clevershark, on 10/12/2007, -0/+0>Also on you're blog you say 12/10. Huh? And there's quite a few spelling mistakes.<
You don't say. - wilf_brim, on 10/12/2007, -0/+0Note to all: if a "free trial" requires a credit card, then it isn't free.
- mfelkins, on 10/12/2007, -0/+0"It seems to me that the blog specifically said that he had through 10/17 (which I think is a typo, it should be 12/17)."
--originally it said "until 10/17". He changed it after it was pointed out.
"'In your blog you say "until 10/17" not "through".'
That was a typo on my part, corrected." - amoeba, on 10/12/2007, -0/+0I went through hell with Yahoo trying to move a geocities site to a new host. I'm never using their services again.
- osuadh, on 10/12/2007, -0/+0the priceritephoto.com thing goes crazy and now everyone thinks they can use digg to "stick it to the man". as everyone else has said, learn to count and move on with your life.
- CowboyBebop, on 10/12/2007, -0/+0Anyone that doesn't know how to punctuate properly or know how to use "then" and "than" properly deserves crap like this. I'm so sick of internet users not knowing how to write properly.
Oh and as everyone else said, you cancelled too late. Get the hell over it! - Jammerdelray, on 10/12/2007, -0/+0yahoo unlimted free trial is just that a free trial, don't turn it in to a scam.
- techlinks, on 10/12/2007, -0/+0Umm. Also on you're blog you say 12/10. Huh? And there's quite a few spelling mistakes. And for some odd reason you come across as a testosterone filled 18 year old.
- inactive, on 10/12/2007, -0/+0"My only thing is that in their account screen it says service good through 10/17, that service was the 'free' trial. Their offer says cancel within your 'free trial' I can celled on 10/17, your saying that is outside of that window?"
Yes you're out of the window, through to that's 10/10-10/17 your subscription ended at 12:01am on 10/17 you don't get to start leading into 10/18, this whole blogger vigilante justice thing is starting to get out of hand. - Juke, on 10/12/2007, -0/+0Keep your personal hardships in life to yourself.
- starkey, on 10/12/2007, -0/+0Yeah, terribly sorry about those spelling errors, but geez, i'm sure noone here ever does that.
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