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301 Comments
- grumpyrain, on 05/25/2008, -12/+135But it is a mistake anyone could make.
- grumpyrain, on 05/25/2008, -12/+135But it is a mistake anyone could make.
- grumpyrain, on 05/25/2008, -13/+136But it is a mistake anyone could make.
- grumpyrain, on 05/25/2008, -12/+135But it is a mistake anyone could make.
- eekfuh, on 05/25/2008, -9/+127Sounds like the same crap that Xbox Live customer support pull.
- Zyphon, on 05/25/2008, -7/+121In before "Vista sucks"
Seriously, the OS he was buying is irrelevant, all MS hate should be aimed at the Live checkout/customer service. - 0011002, on 05/25/2008, -4/+113Honestly to know the ins and outs of it so when employees come in with a vista equipped laptop from home and try to hook it to the network. Anyone serious about IT tries to know at least a little bit about all OSes.
- Hangly, on 05/25/2008, -8/+115Now that the story is on the front page of Digg I bet he'll be getting some service pronto.
- slifty, on 05/25/2008, -11/+94I remember one time I threw a website as hard as I could. It pinged off the windows and bounced right back at me. Luckily I was able to redirect it with a mirror before I got smacked in the head! I really do have a bad history with that sort of thing.
- GTPilot, on 05/25/2008, -1/+81There's a federal regulation which allow you to dispute any electronic transaction. The bank must refund the money and do an investigation if you request to dispute it.
- themonkman, on 05/25/2008, -1/+57I just wonder why he wouldn't just take it to small claims court and get a default judgement on the problem. If a Microsoft rep fails to show, you automatically win. Most small claims courts have a $7,000 limit, so he would've been well within that. That's what I would've done if I was getting screwed like that.
On the other hand, I agree with the other's who say that an IT manager should know better than to hit the submit button 7 times when an error occurs. Additionally, he shouldn't be using his debit card online, anyways. It's much easier to dispute a credit card charge than it is through your debit card. - 0011002, on 05/25/2008, -45/+97Ummm yeah someone who is an "IT Manager" should know better than to try to submit an order threw a website that is apparently having problems more than once.
Seriously 7 times? WTF!? Go buy a copy from Wal-mart if your in that big of a damned hurry to get your hands on a copy. - dtr18c, on 05/25/2008, -83/+134Why would an IT manager want to install vista?
- ControlcChris, on 05/25/2008, -34/+85Ive never paid for an operating system in my life, because illegally downloading is free.
- NSResponder, on 05/25/2008, -11/+59Take them to small claims court. If they don't show up, you win a default judgement. If they fail to pay the judgement, you can find some property that they own in your area (regional sales office, perhaps), and take a sheriff with you to collect. Get it all on video, and sell it to the news syndicators. ;-)
-jcr - zadadka, on 05/25/2008, -6/+52"IT Manager" and "large University"...if this were true, he should have a clue....not to mention Site or Volume licensing....his MSDN disks would have provided him with with a copy to satisfy his "needing a license for Vista right away".
- Spacenoodle, on 05/25/2008, -10/+51"... I suppose this is what I get for trying to do things legitimately with Microsoft..."
Dugg - twtmc, on 05/25/2008, -14/+54Linux: Because at least you won't have to deal with charges to your credit card for a simple upgrade.
- inactive, on 05/25/2008, -23/+62This I somewhat agree.
1- Why is an IT manager stupid enough to continuously press a button that charges his credit card
2- I dont think this guy is buying it for his company use but his own, which many are doing these days.
As most aren't going for the retarded mactard propaganda against it. - dazparkour, on 05/25/2008, -11/+45I've done that.
Not everyone is stupid enough to get a credit card and spend money they don't have! - smpx, on 05/25/2008, -3/+36"IT manager" aka English student
"Large University" aka community college. - johnlandes, on 05/25/2008, -0/+28"I was able to purchase a copy of Microsoft Windows Vista Ultimate Upgrade (which turns out was not what I wanted in the first place)."
He wasn't even aware of the product that he needed to download - inactive, on 05/25/2008, -31/+54Who the ***** shop online with a debit card? Especially a "consumerist". I thought this was an Onion article for a second.
- johnlandes, on 05/25/2008, -1/+23Why would the fraud department inform him and then refuse to help at the time? It seems odd considering the charges hadn't been cleared yet.
- PabloMac, on 05/25/2008, -11/+32"Microsoft gave me free versions of Vista Ultimate..."
You got your money's worth. - slaystench, on 05/25/2008, -7/+27I can't tell if you're being sarcastic or you are just a moron, but I have been doing it for years without any problems.
- madmccoy, on 05/25/2008, -3/+20For everyone who thinks pre-auth is the issue, look at the second image: several final debits went through (at least 3 of them according to the image).
This is just general douche-baggery by underpaid customer service people not interested in doing their jobs. - christhechris, on 05/25/2008, -5/+22The whole point of his complaint is that he got charged for 7 keys, and got one. RTFA!!!
- LMaxey, on 05/25/2008, -4/+20Wow. It felt so wrong to digg you up, but I had to. It was far too perfect.
- justok, on 05/25/2008, -2/+18yah, the way he spelled "xerox" is incredibly funny.
- lex0nyc, on 05/25/2008, -1/+16Sounds like a job for a small claims court.
- DiogenesJr, on 05/25/2008, -1/+16As a developer, I can tell you it's for the same reason that companies jumped on XP way back in the day. You get a few at first, you check your product to ensure that it works, and you prepare for the end of the old and the beginning of the new.
Right, wrong, or indifferent, most companies are heavily invested in MS stuff and they're not going to abandon their investments in order to be righteous, open source, crusaders. My boss is a huge Linux guy and nothing would make him happier. However, my company is not willing to drop the 10's of millions it would cost to redevelop for Linux, test, and field (open source does not actually equal free in terms of development). It's the same reason that many companies, mine included, still use 30 year old mainframes.
We need to be prepared when XP is no longer supported and everything in the world is Vista. - insertAliasHere, on 05/25/2008, -2/+16One of the main reasons I use it is because of superfetch. It's a prefetching service that preloads your most common applications into memory. If you use vista for a few weeks, and you repeatedly use an application (in my case Visual Studio) you will notice that that app launches faster. It launches faster on my laptop with vista than it did when I had XP on it. It is also a reason that people think that Vista is a RAM hog. Superfetch releases the RAM that it uses when a non-preloaded application needs it. So if you are looking for it, you notice that your RAM usage doesn't increase as much as you would expect.
What good is RAM if you don't put it to good use? - smpx, on 05/25/2008, -0/+14You cannot cancel debits as easily, had it been a credit card charge it would've been simpler.
- sevenalive, on 05/25/2008, -1/+15Oh yes like Digg has any power or authority on what a company does.
Someone bitches, gets on digg
Company: Oh Noes we better do what they want, its on Digg! - Clugenheim, on 05/25/2008, -15/+28I'd like to know this as well. Eye candy aside, what does Vista have that makes it so spectacular? New security features (which are annoying as hell) yes, but those could have been added to XP via Service Pack, right?
- insertAliasHere, on 05/25/2008, -1/+13I use and like Vista, so I don't disagree with your point.
However, I feel compelled to laugh at and point out anyone who posts "Your an idiot." - ByteGuerilla, on 05/25/2008, -0/+12Absolutely. Even if they show up, he'll win his money back unless you get a judge who doesn't know what he's talking about, and then you can make an attempt to collect money for damages (i.e. late payment penalties for the bills he missed, compensation for having no money and thus no food, etc.)
- willwork4ammo, on 05/25/2008, -1/+12Wow....if you look at the source of the story...it is the consumerist.
- fxspec06, on 05/25/2008, -1/+12Hey, can I borrow $500? Oh, and don't bother asking for it back, I'll call you tomorrow ;)
- luchid, on 05/25/2008, -4/+15Ughh. Then please stop reading Digg and go fix your god damn OS.
- ronaldmonster, on 05/25/2008, -1/+11Ok...This has happened to me many a times, go to your bank file a dispute and get your money back and they investigate. It's sure to get your money back, it's happened to me many a times and no fuss whatsoever when getting my money back.
- groumpf, on 05/25/2008, -0/+10So you can Digg from work?
- mman426, on 05/25/2008, -1/+10threw != through
- Blandyman, on 05/25/2008, -1/+10Sure, but he needs to buy it regardless, because he's a legitimate kinda guy.
- magamiako, on 05/25/2008, -4/+13Doesn't he understand the little warnings about "Don't click back as you may be double charged?" I'm pretty sure every website has one of these when you purchase something.
He's a dumbass. He's no "IT Manager", and if he is, I feel sorry for the IT Department he runs. - natenovs, on 05/25/2008, -10/+19"Microsoft people don't read Digg"
yes we do. - McTedo, on 05/25/2008, -0/+8$140 maybe, but abroad Microsoft don't seem to understand currency conversion. They think just replacing the $ with a £ or € sign is what you have to do.
So instead you pay £140 ($280). - mohamedmansour, on 05/25/2008, -11/+19That IT Manager is speaking bull... No IT Manager buys stuff licenses from Online, since he is referring to a big university, he has to seek his MSDNAA personal and they would give him the license. IT must be the banks fault and MS fault for overcharging, and it would be resolved. I bet he didn't wait and was impatient after couple of minutes.
Stuff like this needs time, not minutes. Your not dealing with a child company, your dealing with a large company. Plus, customer support for Microsoft is always great.
Next time, don't say your an IT Manager at campus... IT Managers talk to MSDNAA supplier not Microsoft. - annihilator675, on 05/25/2008, -2/+10Dugg up for honesty.
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