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171 Comments
- LordSkywalker, on 10/11/2007, -10/+98Does Digg just not care about duplicate stories anymore? Seriously. http://www.digg.com/xbox_360/Microsoft_Announces_3_Year_360_Warrenty_Extension
This has over 2000 diggs and is less than a day old. - Dracker, on 10/11/2007, -5/+83Ron Paul runs Ubuntu on a broken Xbox 360 while talking on an iPhone about how well the Wii is selling.
- trghpy, on 10/11/2007, -13/+861.15 billion dollar kick in the ass for being first to market...
or is it...
1.15 billion dollar kick in the nuts for using customers as alpha, beta, R1, and R2 testers. - amitku, on 10/11/2007, -12/+58If Apple did this, we'd be praising them for their willingness to go the extra mile for their customers. Cut Microsoft some slack, and give them their due praise for stepping up to deal with this issue.
- skored, on 10/11/2007, -11/+49Title should have read: Microsoft Expanding Xbox Warranty to 3 Years - forgot the "Xbox" :(
- blorc, on 10/11/2007, -7/+40Jesus, these duplicates are annoying as *****.
- clyde2801, on 10/11/2007, -1/+28Jesus, these duplicates are annoying as *****.
- brokenspatula, on 10/11/2007, -4/+30It wasn't a mistake, it was a business decision
- xyqxyq, on 10/11/2007, -2/+21Mathematically you should have about 3000 diggs.
- Uranium118, on 10/11/2007, -5/+22How is that a mistake? It's a good move from them, they could just have said a big "***** you" and do nothing. This is what companies should do. If they didn't want to lose money, they wouldn't have gone into the console war, they lost 2 billion $ with the first Xbox. However, Microsoft already said it was a long term project. They know they have more money than their competitors, even if they lose money, in one, two, maybe three generations, they will be the only survivors.
- djphatjive, on 10/11/2007, -8/+24You guys are pathetic. Everyone bitching about there 360's breaking, they extend the warranty from 90 days to 3 years and all you people can say is its a mistake, or what about my broken DVD tray that I stepped on, or what about my headset that doesn't work now. I have never in my 30 years of living heard of a company taking it in the ass more for there customers.
- estvir, on 10/11/2007, -3/+18I see what you did there.
- inactive, on 10/11/2007, -1/+13I see what you did there.
- inactive, on 10/11/2007, -1/+12At least its done now, and I can breathe a sigh of relief should anything happen. I got mine in December 06.
- iceperson, on 10/11/2007, -1/+11I'd give MS credit if today was 7/6/2006.
- jdaniel284, on 10/11/2007, -2/+12Is this what digg is all about now? I can't even count the number of slobbering stooges that drool out "Jesus", "OMFG", and "Christ" as exclamations in these replies. Even a few people describe what MS is doing as "taking it in the ass for there[sic] customers" and if Apple did this we would be "sucking Apple's dick right now".
Where does all this filth come from? Is this really how you guys communicate daily or just on the internet? Regardless, it's neither interesting nor intelligent and makes this place seem like the shanty-town of social news sites. - Langford, on 10/11/2007, -1/+11While the number of recalls may seem like a disaster, I am still inclined to think that releasing their console a year ahead of the competition was the smartest thing they could have done. Yes, waiting and/or testing the device for slightly longer could have helped reliability, but what would their sales have looked like if they had waited for Sony and Nintendo to release their competing products? Kinda bad for buyers who have busted Xboxes, but a pretty good deal for Microsoft. Even if they lose money on replacement Xboxes, the Xboxes are still in people's homes, so games will continue to sell.
- mywhitenoise, on 10/11/2007, -3/+13you forgot the part about impeaching Bush.
- inactive, on 10/11/2007, -0/+9"foul-mouthed mocker", eh? You sure gave him the "what-for"!
Excellent job, old bean! - inactive, on 10/11/2007, -0/+9You say "watch Talladega Nights or Casino Royale" like it's a bad thing. Hell, being able to do so was one of the major reasons I went out and bought a PS3. That and it also happens to have a PS2 inside, which I never had. I don't understand why everyone hates on the Blu-ray. I think it's fantastic.
- iceperson, on 10/11/2007, -2/+10I'd much rather have MS say they were going to release a console that works instead of simply stating that they know their product is defective but when it DOES break they'll fix it free of charge. A console does me no good when it's always "out for repair" even if the repairs are free.
- YuriSakazaki, on 10/11/2007, -3/+11Yeah, come on. Huge dupe.
- xXShadowstormXx, on 10/11/2007, -11/+18How is this a mistake? Just because they are going to lose money on this decision? To me, this means that I can have more peace of mind if my own Xbox 360 breaks or fails somehow. Mistake, my ass. Title is entirely inaccurate.
- iceperson, on 10/11/2007, -1/+8Considering the NYT estimated between 35% and 50% failure rates for the 360 I'm not surprised almost anyone who has a 360 or knows someone who does "have the same old story."
- inactive, on 10/11/2007, -4/+11While it's costing an arm and a leg, this was a VERY smart move.
- digudown, on 10/11/2007, -5/+11Mistake was selling bad quality hardware, not the warranty extension.
- mythandros, on 10/11/2007, -3/+9Don't be so sure. If SONY can pull their heads out of their asses and start selling their very reliable consoles at a loss, they might just negate the entire lead that Xbox360 earned by releasing early. MS has worked very hard to earn the title of "wholly unreliable console" and that kind of negativity doesn't just go away.
- jimmybuck, on 10/11/2007, -0/+6The stockholders own Microsoft. Gates is hardly involved in day-to-day operations.
- 4040, on 10/11/2007, -0/+6When you send in your 360, they tell you to keep your hard drive.
So, yes, even if you get a replacement refurb console, you still have all of your data. - inactive, on 10/11/2007, -0/+6Xbox 360 failures are the Kevin Bacon of electronics.
- cyberwarriorx, on 10/11/2007, -2/+8I don't care how long their warranty is. I'd rather have a product that actually -works- for like 3-4 years or however long I intend to use it for, rather than having to keep sending it back for repairs.
- iceperson, on 10/11/2007, -0/+6I'm not sure that telling everyone that your console is faulty, but we're going to extend the warranty because what we're selling is broke is instilling a lot of confidence...
- markstory, on 10/11/2007, -3/+9Its about time the addressed this. This is one issue that has seriously hampered my willingness to buy an xbox360
- iceperson, on 10/11/2007, -0/+5"they could just have said a big "***** you" and do nothing."
Actually they couldn't. The backlash was affecting sales. Anyone who believes that MS doesn't see this as a cheaper alternative to continuing to tell millions of customers with broken consoles that everything is fine is an idiot. - username9000, on 10/11/2007, -9/+14Anyone that looks at this as anything but a monster company supporting their product in the best possible way, is simply a pathetic sony fanboy. At least MS didn't have to be class action sued (like sony did with the ps2) to fix their problem.
This is the best thing MS could have done, and they did it. Simple. - Ajajadude, on 10/11/2007, -2/+7Yeah, let's avoid the actual topic on-hand and be like every 16 year old fanboy and bash the PS3!
The response to Microsoft admitting to a big problem with their hardware: PS3 sux! - TypeEE, on 10/11/2007, -1/+6If it didn't cost Microsoft 1.15 bil, it means it was costing consumers $1.15bil for MS's irresponsibilities
- Ajajadude, on 10/11/2007, -0/+5I run fold@home whenever I'm not playing games or watching movies and I've had no problems.
- jacekw, on 10/11/2007, -10/+14HA! 1.15B. Open your eyes people, this is a tiny pimple on Miscrosofts ass. The stock was so hurt by this news... went down... $0.25. This wasnt a mistake. This is called a smart marketing move and a very calculated one at that. Microsoft... took a 1.15 billion dollar hit to make its customers happy. How is that for instilling consumer confidence in a product or manufacturer.
- MacParrot, on 10/11/2007, -3/+7Not sure why so many are slamming Microsoft for this. There was a problem, they stepped up, everyone wins.
Kudos to MS for taking care of it. - iceperson, on 10/11/2007, -0/+4Still not enough for me. I'll wait until I can be sure that what I buy isn't defective from the start...
- eightyd, on 10/11/2007, -3/+7lol! Funniest comment I've seen today. Bravo.
- ubadojw1, on 10/11/2007, -2/+6"Any Xbox customer who experiences a general hardware failure will now be covered by a three-year warranty from the date of purchase." INCORRECT. Any Xbox 360 customer who experiences the three Red Rings will now be covered by a three year warranty from the date of purchase. If your HD or DVD drive go bad that is still covered by the 1 year original warranty. Dugg down for inaccuracy.
- Marmot, on 10/11/2007, -0/+4IMHO, Microsoft has done the right thing by extending the warranty, but I wouldn't say this instills my confidence in them.
What would have instilled confidence in me is if they'd been forthright and open as soon as they were aware of the problem, or even better, not rushed the thing out to market before it was tested.
Instead, for nearly two years, they've tried to keep an obvious design issue under wraps. They would claim the defect rate was a normal 3 - 5%, and that we're only hearing from the vocal minority with broken systems--that most consumers were happy with their XBoxes.
It took them nearly a year before they even extended the warranty, and even then, that was only for a small subset of systems (those manufactured in the first couple of months). All the while, they continued to downplay and minimize the story, even as message boards filled up with story upon story about the red ring of death.
Finally, we hear from Gamestop that the failure rate is something closer to 20-30%. And shortly after wards, Microsoft finally opens up...sort of. They've extended the warranty for certain failures only (the red ring of death). That pretty much confirms a design problem. I'm sorry--I mean improvement! This weeks press release reeked of spin... it wasn't a design *problem*, but several design *improvements* they've made. See? It's all sunshine and flowers in XBox land!
The whole time, their focus has been on protecting their image first, and trying to keep the problem under wraps. Only when complaints became unbearable did they finally take visible action--and then, only enough to keep appearances up. That hardly instills consumer confidence.
Maybe their gamble has paid off in the short term. I have doubts about that.
Their reputation for quality design has taken a beating in the mean time, and that will be much harder to recover. What I *do* know is that when the next XBox comes out, I'm going to be VERY wary about the first wave of consoles. I can only hope they've taken some lessons from this. - 4040, on 10/11/2007, -2/+5Well, even if your 360 crashed, you'd still have all of your profiles and your game saves, seeing as the system crashes, and *not* the hard drive...
- JigoroKano, on 10/11/2007, -0/+3Admit it, you have no idea what "%" means.
- gildude, on 10/11/2007, -1/+4Well said. I agree; the quality is way down here and it makes it less likely for me to visit (I used to read this site many many times per day and now I am down to once in a great while just because the comments are so banal).
- Incom, on 10/11/2007, -10/+13I'm pretty agitated it took them this long, and from my understanding of other stories, they made it sound like just recently the numbers have been increasing, so now they are going to act, because this seemingly admits they knew there was an issue before (of course) but refused to admit they knew it... whatever, guess I only have to worry about the time I wont have the console now instead of the costs I would have incurred for fixing a lemon product.
- jer2eydevil88, on 10/11/2007, -3/+6I've been hesitant to buy any games since Gears of War came out because of how many people have had their systems bricked by new titles like Guitar Hero and Forza 2. Still I invested in one of those 512mb memory cards to save my games on, I don't want to lose all my profiles and game saves just because Microsoft focused more on security than reliability with the 360.
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