What is Digg?234 Comments
- bightchee, on 10/10/2007, -10/+176sudo apt-get install cracked-laptop-hinge
- brstilson, on 10/10/2007, -10/+135Undoubtedly Microsoft told the PC manufacturers that installing Linux can damage hardware. :-S
- schestowitz, on 10/10/2007, -2/+114Compaq/HP has a similar policy and when Linux.com made a big stink about it, they suddenly pretended it was a mistake and changed their attitude. The /. mob will do its thing. :-)
- TheSaladMan, on 10/10/2007, -2/+83PC World is awful, you might as well ask the guy at Subway for PC advice.
- Spr0k3t, on 10/10/2007, -5/+78This needs to get into the public eye. Software should never effect mechanical flaws.
- Xyphus, on 10/10/2007, -4/+64I guess that Linux was just too powerful of a OS to be installed on that poor laptop. It's fairly bursting at the seams now.
- TotalHalibut, on 10/10/2007, -1/+60You are covered under the Sales of Goods Act 1979. Please find a layman's rundown here - http://www.dti.gov.uk/consumers/buying-selling/sale-supply/sale-of-good-act/page8600.html
It doesn't even need to be covered by the warrantee. It is the responsibility of a retailer to sell you a product that is of satisfactory quality. A laptop who's hinge cracks within less than half a year is clearly, to the reasonable man, not satisfactory. They must in fact repair or replace it by law and if they do not, first call Trading Standards, go to Citizens Advice and then if they still don't do it, file a suit. - Nick2632, on 10/10/2007, -0/+48I find it fascinating that you took the time to press "shift" three times to capitalize "car", but you couldn't do it once at the beginning of your sentence.
- ipodman715, on 10/10/2007, -0/+45Ok, this isn't the computer magazine.
- jimbren, on 10/10/2007, -1/+45I would love to find out the manufacturer and see the warranty.
- Cyber_Akuma, on 10/10/2007, -0/+36Apparnetly this site is on Slashdot, on Digg, and on several other high volume tech/geek sites..... PC World's inboxes and phones must have exploded by now...
- blehhh, on 10/10/2007, -2/+36As a former PC World 'PC Clinic' supervisor, the store does not have a leg to stand on.
A manufacturers warranty covers hardware failure, and is no way related to the software that is installed on the machine.
The only way they can refuse to help you is if you opted for the optional monthly insurance (which covers software problems (free re-installation of Windows), accidental damage etc), and you required help on the Operating System you have installed. Or the Operating System has caused a different sort of problem, such as the Wireless not working - however, this does not make your warranty void, the work will just not be carried out under the warranty agreement.
Hope you get this sorted out sooner rather than later, you know my e-Mail address if you need any further advice. - Pilot85, on 10/10/2007, -5/+38why would you apt-get install a cracked-laptop-hinge? You should apt install new-laptop-hinge.
- hipnerd, on 10/10/2007, -0/+26Yes, but let's use common sense. He wasn't asking them to repair a corrupted swap drive and get Compiz Fusion working, he wanted them to fix a broken hinge. What possible difference could it make what OS is installed on the laptop when you are repairing a hinge? It would be like the dealership voiding your power-train warranty because you had the car reupholstered.
- railz68, on 10/10/2007, -9/+34so stupid,
no different from a Car dealership telling me my Car isn't covered because XYZ music was being played in the Car. - jcardoso, on 10/10/2007, -2/+26PC World not having a clue? There's a surprise. *shakes head*
- Fratz, on 10/10/2007, -1/+24It says there's no 64-bit package for that yet. I guess I'll have to wait.
- DocHoliday22, on 10/10/2007, -1/+23This doesn't make sense. In essence what they are saying is buy the computer but only install software that we allow. Would this guy have gotten away with it if he installed Linux on top of Windows? What about updating Windows OS Itself? Or even updating Drivers or applications? Would that void his warranty? I say take the ***** to court and then tell the judge that you were concerned about security on Windows so went for the Linux option. He'll understand.
- irriadin, on 10/10/2007, -1/+19I was very confused at first...
- Fratz, on 10/10/2007, -0/+16Yeah, clearly they need that to see the crack near the hinge.
- fak3r, on 10/10/2007, -3/+19Na, that won't fix it, you want to 'remove' the bad hinge first using the --purge option to rid the system of any related config files, then run an update (so you can get a newer/more hinge), and then install the new one. Try this:
apt-get --purge remove laptop-hinge
apt-get update
apt-get install laptop-hinge - picsectionpleez, on 10/10/2007, -1/+16Nope. small claims would just say "well it says Linux voids your warranty"
This is actually what Digg is for. - TotalHalibut, on 10/10/2007, -0/+15Who'da thought 3 years of law at University would come in handy in real life aye?
- jakem1, on 10/10/2007, -4/+18There's obviously no reason why changing OS should void your hardware warranty but surely it's a bit of a stretch to blame this on Microsoft without some pretty good proof. After all they don't provide the warranty, and they don't produce the hardware.
- jbird123, on 11/15/2007, -0/+13good reply :)
- SirZRX, on 10/10/2007, -3/+16yes, they can!...remember geforce cards melting when 3d screen savers where enabled? the nvidia dirvers didnt detected application properly and that resulted smoked cards!
- WildTang3nt, on 10/10/2007, -0/+12Acer, but it sounds to me that PC World is the warranty provider.
- Cyber_Akuma, on 10/10/2007, -2/+14I'd hate to see what an extremely overly-bloated os like Vista would do to it then.
- LetsGoHawks, on 10/10/2007, -1/+12First, find out if the warranty really does say that.
If it does, whip out the restore discs, put the original software on and then try again.
If they screw with you again, get the number to consumer relations. Be nice, but tell them the problem and if they STILL refuse service, inform them that you will take the matter to small claims court.
Granted, even if you do win you get a court order that you then get the fun of enforcing, but there are ways to do that. In some places, you can get the sheriff to go seize property for you. Fun, fun.
Good luck. - anti-net, on 10/10/2007, -0/+11In the US, Yes it is. In the UK its a really bullocks nation-wide chain of computer shops
- DefaultGen, on 10/10/2007, -0/+10I'm so happy i'm not the only one who was thinking that.
- shellacked, on 10/10/2007, -0/+10This is what small claims courts are for. Its a lot easier than it sounds, and odds are that PC World (or whoever) won't even show up. In California where I live the limit on small claims court is $7,500 which should easily cover the cost of the laptop.
- DocHoliday22, on 10/10/2007, -0/+9The same thing happend to me with Meshcomputers here in the UK. Man do they suck.
- jcardoso, on 10/10/2007, -2/+11For those unfamiliar with the "Pissy Werld" experience: http://www.weebl.jolt.co.uk/upgrade%202.htm
- TotalHalibut, on 10/10/2007, -0/+9Born a geek, die a geek. Represent fo shizzle, and so forth.
- inactive, on 10/10/2007, -3/+12Wanker.
- TotalHalibut, on 10/10/2007, -0/+9Ahh you don't seem to understand how UK law works.
UK law has a concept called the 'reasonable man'. This is a judicially-created concept which has existed for a rather long time. The reasonable man is an objective 'mythical' figure, who has the circumstances and facts of the case imprinted onto him. The judge then uses this figure to determine whether or not the action, or inaction in question is 'fair, just and reasonable'. It's rooted back in the mists of time where there was a Court of Equity. While this court no longer exists, the principles of Equity are extremely important in modern UK law, bearing in mind that we, as residents of the United Kingdom, do not have a written constitution.
You do not necessarily require a regulation or rule, simply a well-justified opinion, based on evidence gathered from other, similar products, the views of experts in the field, and the experiences of consumers. - kahrn, on 10/10/2007, -0/+8Hahaha, PC World.
They tried to charge me £300+ for a problem that did not even exist. I have not been back since.
On this subject however, I suggest we send strong letters and emails to PC World to help this guy out. - leerayIG88, on 10/10/2007, -2/+10sudo make me a sandwich
- luchid, on 10/10/2007, -0/+8Ohhh... English accent! I sooo wanna have babies with you now!
- Nick2632, on 10/10/2007, -0/+8That's: Spam.com
- adesalvo, on 10/10/2007, -3/+11Did you try rebooting?
- break99, on 10/10/2007, -1/+9They were right. It's a weel-known fact that the wrong set of "0" and "1" on a hard drive causes the casing to crack. Such ignorance...
Is it necessary to specify /sarcasm ? - jcardoso, on 10/10/2007, -1/+8We're talking about a fault unconnected to the current operating system running on the device. Not one as a result of user mis-configuration.
- Tenoq, on 10/10/2007, -0/+7Support for software is completely different to a hardware warranty claim. If someone rang you at HP and said: "The hinge on my laptop is broken - how do I fix it?" you wouldn't ask them what OS is installed, you'd give them an RMA number. :P
- bobmoser, on 10/10/2007, -2/+9I had this same problem with HP about a month ago.
- TheSabre, on 10/10/2007, -0/+7You need diagnostics software to fix a lid hinge?
- stevemchey, on 10/10/2007, -0/+7fried monitor != broken hinge
- evilpig, on 10/10/2007, -0/+6wow. it is: a.turntablist at gmail dot com
dumbass... - mukestar, on 10/10/2007, -0/+6Yes, but you still statutory rights under the sales of goods not fit for purpose. Doesn`t matter what the warranty says, they don't take precedent over existing laws.
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