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392 Comments
- maskedm564, on 01/18/2009, -1/+122I had a feeling they would start having problems after they bought Maxtor.
- upick, on 01/18/2009, -6/+114***** I own one of these HDD
- mrstivo, on 01/18/2009, -6/+91They are finally admitting there is a problem- after months of failures, thousands of posts on websites and negative reviews from unhappy customers... Seagate's idea of customer support is to ignore and delete posts from their own forums. Its a shame that it takes all this negative press for them to actually do something.
Firmware updates ARE NOT available yet. And while they say they will recover data for free- what about all the people who already paid for recovery?
I will never buy a Seagate / Maxtor product again.... - antonio97b, on 01/19/2009, -1/+81The Seagates aren't holding the flood of complaints.
- bob_the_alien, on 01/18/2009, -7/+83This is no surprise. few years back, I work for a company making high-end home audio equipment and we used Seagate drives. About 1 out of every 3 systems would have hard drive failure. Seagate would always replace the drives, but it was annoying as you could get. Everyday we had customer complaints about failing drives, and my techs would be replacing drives left and right. Finally we just switched to Western Digital drives, and had far less problems
- tdaddy11, on 01/19/2009, -1/+54***** I own two of these HDD
- derekivey, on 01/19/2009, -2/+49Just upgrade the firmware. I got one of their 1.5 TB drives, upgraded the firmware, and it works fine.
- CasualNinja, on 01/19/2009, -3/+48They might be having problems now, but honestly I have been using Seagate drives for ten years now and they have never failed.
- u8myfoood, on 01/19/2009, -1/+39Newegg reviews FTW!
- hocine, on 01/19/2009, -7/+40Stick with Western Digital Black Caviar.
http://www.newegg.com/Product/Product.aspx?Item=N8 ... - colonelpanic, on 01/19/2009, -2/+28I had just the opposite experience. I worked for a smaller IT consulting company, but we still did quite a bit of business. We would build and sell our own PC's. We carried seagate, and only seagate drives. Little to no failure rate, and even when they did fail, it was found they were kept in high heat environments, or almost never turned off. The 5 year warranty was great though in those situations.
- roebeet, on 01/19/2009, -0/+26Backups are always critical. Hard drives will eventually fail, it's just a question of when.
- sealbeater, on 01/19/2009, -0/+22Honestly, I bought 8 of them. I am currently using one but the others are waiting to go into my media center. How lame. I have the firmware that they released a couple of months ago, but hopefully I won't run into any problems. You have to flash the drives individually with a dos boot disk, should have known 1st gen 1.5T drives were risky but they were on sale on newegg for $109. Best of luck to all who have them.
- MtheoryX, on 01/18/2009, -12/+32FTA: "Seagate is offering a free firmware upgrade that is says will fix the issue"
As opposed to all the paid firmware upgrades, right? /sarc - freefallgrue, on 01/19/2009, -3/+20Two words: iPod. Touch.
- factsahoy, on 01/19/2009, -7/+23FEWER problems
- BossKey, on 01/19/2009, -1/+17If you deleted them on the first computer, it was not a backup. It was the new single point of failure.
- rabbitmo, on 01/19/2009, -0/+15Seagate finally admits that there is a problem. For months they were deleting threads on their message boards and telling that there are no known issues with the drives. They deleted personal messages on their boards and filtered URLs in PMs which pointed toward other boards to help people. They said that failure rates are normal and nothing exceptional, when there were 45% of buyers reporting drive failures.
Many people lost their data because Seagate wouldn't repair the firmware after a drive failed and only send them a new drive. They offered data recovery for 1800 USD. To make it clear again. It is not a hardware, but a firmware failure, so the drive is working, but impossible to patch without proper tools. To recover a drive is a matter of a few simple mouse clicks for them.
At some point they couldn't hide the problems anymore and the topic finally made it to the mainstream media. Shortly thereafter they finally offered to repair the firmware. Seagate drives are junk. My 1TB drive which failed kept clicking and I also got two ES2 enterprise level drives which are happily clicking. Seagate says that the clicking is normal. I replaced my failed Seagate junk drive with a Western Digital Blacks and don't have any issues. It didn't click even once. - Slash0, on 01/19/2009, -2/+16*****, I own four of these in a RAID5.
- Zera, on 01/19/2009, -2/+15Same here. Seagates have been the best on the market for a long time according to the hard drive websites that keep track of failure rates.
Plus, they're the only company with the balls to give a 5 year replacement warrantee if the drive ever dies. - Torley, on 01/19/2009, -0/+12The earlier problem with the 1.5 TB drives was exacerbated by the fact that Seagate did NOT provide a convenient download link for the firmware update. They obscured it, and it was up to Newegg and various users on deals sites (like SlickDeals, where numerous people discussed this in multiple threads) to put up the download themselves. A type of damage control gone hideously wrong.
There is no good reason why this should've happened: Seagate could have put out a list of affected firmware revisions/serial numbers/other identifying specs, and stressed that you only need upgrade firmware if your case matched those details.
To make matters worse, Seagate didn't respond promptly when asked, either. I emailed them and it took over a week before I got a response; and even then, they wouldn't provide the update without a serial number. I understand this, so I provided my serial number, and endured another few-day wait... only to be told my SN was invalid. This was absolutely not true, as I double-checked it, and sure enough, it was accurate.
I later found out, through no help of Seagate but fellow 1.5 TB drive owners, that my firmware, CC1J, was a newer revision which was unaffected.
Both 1.5 TB drives I have are working fine and I'm pleased with their performance.
I'm not happy with Seagate's lack of simplicity and openness on the issue; they just made things more complicated for themselves and for their would-be customers. - clichecow, on 01/19/2009, -2/+13I had an internship in QA at Seagate last summer, don't blame me though I didn't do anything with the Barracudas.
When I started working there the stock was above 20.00, now its under 5 and most of the people I worked with are probably laid off. Hopefully now that the CEO has been replaced they can try to climb back up. - arrenlex, on 01/19/2009, -1/+12"Backed up" doesn't mean what you think it means.
- stk198323, on 01/19/2009, -0/+11@shodanx:
You keep the important files and you trash the 9.5 TB porn collection! - rac1234, on 01/19/2009, -0/+11Seagate's support site seems to be down. Nice job, Seagate!
- roebeet, on 01/19/2009, -1/+12Seagate bought Maxtor about three years ago. btw, a few of the drives affected by this issue are, in fact Maxtor branded drives.
- univerio, on 01/19/2009, -5/+16***** just bought a 1.5TB Seagate drive.
- Skab, on 01/19/2009, -3/+13yeah stay away from those freeagent drives i just asked newegg to refund me on my 1 tb doa. which they did gj newegg.
- freebird09, on 01/19/2009, -2/+12If you're going to go through all that trouble to post a message in binary, please make it something more interesting than "*****..."
- xNaquada, on 01/19/2009, -1/+11You bought a seagate drive in 2007, then its still under warranty.
Also regardless of any manufacturer's HDD.... ALWAYS backup your data. - combatchuck, on 01/19/2009, -0/+10Failed hard drives.
- Seann7656, on 01/19/2009, -2/+12ALWAYS read reviews first. I was about to get that one too until I saw all the complaints...
- googooly, on 01/19/2009, -1/+10My 2 year old Seagate failed last month.
- wing05, on 01/19/2009, -0/+9Everyone has their bad batches that go down in the annals of IT history.
Quantum fireballs, IBM Deskstar 75, various batches of WD and now Seagate to name a few.
To say you'll never buy another ******* branded hard drive is just stupid. It's pretty much a lottery on anything new. - cloudberries, on 01/19/2009, -2/+11Haha. Christ, man. You've got issues.
- chasemassey, on 01/19/2009, -8/+17Western Digital FTW!!!
- Lordy1952, on 01/19/2009, -0/+8its 3 years now (Barracuda 7200) :-(
source: http://www.seagate.com/www/en-us/support/warranty_ ... - inc595, on 01/19/2009, -0/+8This is why I have a Drobo. Virtual storage pool... yay
- flieger, on 01/19/2009, -0/+8... and all those links are down.
Unfreakingbelieavable, Seagate. - briansearles, on 01/19/2009, -0/+8At least you didn't put them in a RAID0. +rep.
- Nebberz, on 01/19/2009, -0/+8don't keep all your eggs in one basket.
- roebeet, on 01/19/2009, -0/+7If your drive is listed as affected, I wouldn't assume XP is going to spare you. You should backup your data, confirm that the backup is good and then flash the drive, imo. This is a major drive problem - it could be right up there with IBM's "Deathstar" drives.
I'm just waiting for confirmation from Seagate that this firmware is, in fact, a regression tested version for my drive (sent an email yesterday and still waiting to hear back). - osok, on 01/19/2009, -2/+9oh *****! i have a 25tb jbod based off of 50 of these drives..
its gonna be one of THOSE mondays - inactive, on 01/19/2009, -0/+7No. They want to make sure that people aren't just upgrading the firmware willy-nilly. They want to know make/model/serial so they can validate the problem.
Good thing you don't work in technical services, food service seems to fit you bestter. - ddfall, on 01/19/2009, -0/+7Backups backups backups...
- colincornaby, on 01/19/2009, -0/+7I was thinking about buying a 1.5 TB drive from them, but after this I'm just going to hold out for a 2 TB from someone else.
- turpenine, on 01/19/2009, -1/+8I just bought a seagate Go and it has a 5 year warranty.
- themastersb, on 01/19/2009, -0/+7*****. I just bought a Seagate about 2 weeks ago. Now it's my main drive and has all my important documents and pretty much everything else important on it.
- inactive, on 01/19/2009, -4/+10sea gate... flood... o very clever....
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