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Dell customer service still sucks in 2008 - My horrible expe

bannerblindness.com — I purchased over $3K from Dell and their Indian debt collectors are calling me relentlessly. Please help blogosphere!

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  • DellNatalie, on 04/16/2008, -0/+0Hi John,
    We have tried calling you many times at the phone number you have on your blog (linked to the invoice photo in this post), but have been unable to reach you. I have also tried posting on your blog, but it has been pending pre-moderation for a couple days. I hope we can connect with you soon. I can't apologize enough for all you have been through. I completely understand why you are frustrated. Sometimes we make mistakes and it is not an indication of how much we appreciate you and value you as a customer. We do appreciate your business very much.
    Luckily, I have some better news to share. After looking into your case, here are the changes we were able to make for you: -Collections should not be calling you anymore -We waived all late fees and finance fees -We credited you back the money for shipping
    Please do not hesitate to let me know if you have any questions. You can reach me at customer_advocate@dell.com (in the subject line put: Attn: Natalie).
    Natalie
  • curlyqlink, on 04/16/2008, -0/+0Dell Customer Service sucks bad. I've been getting the run around on the phone, through email, and on the web for a couple of days.
    Dell offered me 9 months free interest but now is telling me it only applied to part of my order. I've been run through Dell Financial Services (State of NY is suing them for bait and switchtactics), Dell Sales, Dell Customer Service. It's not the amount of money involved, which is miniscule, it's the process. they offer one thing, then change the rules. Then they run you around hoping that you'll drop your complaint. Anyone from Dell want to contact me? In the meantime, I'll be on every blog and chat spreading the word on how much Dell sucks.
  • DellNatalie, on 04/13/2008, -0/+0I am very sorry to hear about your frustration. I am a manager at Dell and would like to help. I will have someone contact you directly that can help you with this specific issue. I am assuming the phone number you put in with your letter on your company's website, is the best way to get a hold of you? If not, please let me know. Natalie

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