What is Digg?180 Comments
- peestandingup, on 09/08/2008, -3/+38Uh, actually no. Blame the people who put the wrong damn address on the package in the first place.
DHL aren't mind readers. Its up to the seller to give them the correct address, not the buyer. - xtothepowerofx, on 09/08/2008, -1/+27jesus.. must be nice to be able to buy a new macbook out of spite!
- Zippo, on 09/08/2008, -2/+27My girlfriend bought a Dell laptop last year. She didn't change address or anything else fancy. I helped her order it and we both made sure everything was in proper order.
Both myself and my girlfriend tracked the package... and then we noticed the tracker coming back with a problem.
Dell shipped the laptop without a street address. City, province, country - no problem... but not a street address.
She called up Dell and they wouldn't do ***** all about it... so she had to call up DHL and find out what to do... they ended up looking her up and delivered the package... to her *previous* address... Don't even ask me how that worked.
So, not only did Dell ship a laptop without a street address, neither Dell nor DHL handled the problem properly (seriously, is it that hard to *call* the supplied phone number?), but DHL delivered the package and let someone who *wasn't* my girlfriend or anyone she knew sign for it upon delivery.
Thankfully, she was able to drop by her old apartment and pick it up. - V1ncent, on 09/08/2008, -1/+22No, I get what YOU pay for. Thanks you, mailman!
- Eisim, on 09/07/2008, -18/+35blame dhl
- fixyourthinking, on 09/08/2008, -6/+20To be fair ... Apple's system is sorta the same. You must change your shipping address BEFORE shipment of a product or your purchases, rebates, and or service parts will ship to your old address. Also, she could have called DHL and told them to hold the "CDs" at the customer counter and gone and picked them up - it can't have been more than 30 miles.
- inactive, on 09/08/2008, -1/+14Lame. So just because Dell messed up the delivery address she's getting a Mac? Isn't that a little rash? Sounds like somebody just had a case of the Mondays.
- crazyechidna83, on 09/08/2008, -0/+13My hard drive recently failed on my dell laptop, gave them a call, ran some diagnostics, and i received a new hard drive in 2 days. really not too bad in all cases.
- CosmicJustice, on 09/08/2008, -1/+13A story about ONE PERSON? Dell ships thousands of items every day.
- trademarkhero, on 09/08/2008, -1/+13Dell and DHL both suck. I sent my laptop into repairs, DHL picked it up and Dell never got it. Then Dell said I should have never have sent it, and they both blame eached other. It's stupid. Took me a month+ to get a replacement laptop.
- zombiecarlin, on 09/08/2008, -1/+13Just back from lunch, there was a problem with the registers in Subway so I went across the street to Quizno's and got my sandwich there. Can I have a front page article?
- blitz718, on 09/08/2008, -9/+21Why is this news?
- stutimandal, on 09/08/2008, -8/+17Dell does not delivers package. UPS, Fedex, and DHL do it for Dell.
Consumerist likes to sensationalize everything. - Layne, on 09/08/2008, -2/+11This is why pirating XP and burning it to a CD is a much easier solution.
- shaunj66, on 09/08/2008, -1/+9What a dellemma.
- Rizzler, on 09/08/2008, -0/+8Yes, but Consumerist will not post an article on good Dell calls.
- peestandingup, on 09/08/2008, -0/+8Not saying they dont. But that wasnt the case here now was it.
- ElectricKetchup, on 09/08/2008, -0/+8Hell, I work for dell and moved to a different lab 2 years ago, and they still haven't updated my Address on the internal directory even though I told the inter-office mail room my new location everytime they would call me saying they couldn't find me at my old location to deliver a package. It seems impossible some days to try to get things fixed here.
- Rizzler, on 09/08/2008, -2/+10I hate consumerist. Nothing but piss-poor articles spreading needless hate. Grats Elizabeth on your new Mac. I hope you have fun "blogging" about how much you hate corporate america on it.
- TheHayze, on 09/08/2008, -0/+8This happened to me two weeks ago with DHL, tho from Newegg (who normally ship either UPS, or Fedex, and everything is golden.) But this time they shipped with DHL. I paid for 3-7 day free shipping. That's fine. I tracked my shipment, which took two days to update. It went from NJ, to DHL's depo in NJ, 2 days there, then took 3 days to drive to KA, then tendered to USPS. Yup, DHL went to the wrong state, and then gave up and handed it over to the United States Postal Service, and we all know what effecient chaps they are over at USPS! Another 3 days, and it's back in PA where it belonged. I'm never shipping with DHL ever again, they're way too slow. UPS are normally very fast.
- murphytwin, on 09/08/2008, -0/+7Yes, blame DHL, I put the exact address and they dropped my Dell package off two streets over.
- dagr8tim, on 09/08/2008, -0/+6Dell bends over backwards for me. FedEx delivered my Dell box without issue in nearly record time. I guess you get what you pay for (in my case a high end XPS system). But ofcourse I also sprung for 3 years of in home service. Which means those bitches come to me when there's a problem.
- erojei, on 09/08/2008, -0/+6An American friend of mine living here in Japan once gave me his Inspiron (bought in the States) because he thought it was broke - I checked it and found that it was just a faulty harddrive and that it was still under warranty
One call to Dell and they sent a technician to my home with a new drive, changed it and made sure everything was working. And this in another country ! - bosshogz, on 09/08/2008, -0/+6No it's Dell that's screwed up.......they have been delivering bills to my address that should be going to my fathers for years. We've called them dozens of times and they still send the bill to me. When you call India, I mean Dell they told me they thought Connecticut was a city of New York, at which point I hung up and figured it was less trouble to just send the bill to my old man myself.
- gi0rgi0s, on 09/08/2008, -0/+5I sent my inspiron 9300 1.66m 512 ram laptop back for a broken monitor, they sent it to the wrong addy and I got a nice upgrade with core duo, gig of ram & geforce 7900. Although it did take 10 phone calls to India(?).
- inactive, on 09/08/2008, -3/+8Your not allowed to move addresses after you buy a Dell.
- Klisk, on 09/08/2008, -0/+5Exactly... DHL has a bad track record for this.
Even when the address ON THE PACKAGE is correct, DHL frequently mis-delivers, or just leaves it outside to get stolen.
This isn't a rare fluke enomaly, either. This is a common complained about problem with this shipping company. - pcpimpster, on 09/08/2008, -0/+5My experience with Dell's corporate accounts was they never can sync the changing of address across all of their call centers/systems.
Everytime I called them the 1st tier CSR would confirm my address and change it... and i would have to do that each time i called.
It always was the same old address from the last call. This sounds like the same type of problem. - InJectaH, on 09/08/2008, -2/+7Did u read the article jackass? Her whole issue is about XP Replacement Cd's which can be pirated. Keyword "CD's"
- TheUngod, on 09/08/2008, -1/+6Dell doesn't ship you a few CDs (which you don't even pay for and would actually COST them money) so you buy a Mac. It all makes perfect sense! Way to show Dell who's boss.
- MacParrot, on 09/08/2008, -0/+5People who don't experience problems typically don't call to complain. People who don't experience problems aren't likely to call with praise either.
- Klisk, on 09/08/2008, -0/+5Dell sells more computers than any other company in business right now including Apple, HP, Sony, and Toshiba.
The build-it-yourself market is still grossly niche. Hell, even old lan-party computer nerds don't build their own computers anymore due to the dwindling support of PC gaming... I have plenty a former Quake 3 "I built my own system with water cooling" buddies come out recently and say.. "***** it... There's no point in building anymore... I just ordered from Dell. There's a nice warranty, and it plays my games, not that I play many games now. Everything is on Xbox.." - Kamujin, on 09/08/2008, -2/+6This is the best the Apple zealots could come up with?
Here's one. Apple charges $4000 for a $2500 laptop. - inactive, on 09/08/2008, -0/+4Exactly. She should have dropped her laptop out the window of a 2nd floor house and called Dell on the last day of her warranty and had it replaced. She'd make out with a new computer and much more satisfaction.
- diemunkiesdie, on 09/08/2008, -0/+4It could have been at the other end of the country, she never stated where she went to college (but she did state that the old address was her old dorm room).
- technstuff, on 09/08/2008, -0/+4They both have terrible customer service. I've run into this same problem with the last company I worked for. Dell transposed some numbers in our zip code and sent a package to the wrong city. Discovered this when I was trying to track it, so I called Dell who said they'd contact the carrier and get the package corrected, and change our address in their database. Needless to say neither happened. I called again and they said I should contact the carrier, which was UPS on this occasion, which I did, and finally (2 weeks later than I should have) received the package. On my next order, I had the CSR double check my address before shipping and what he read me was correct. The shipment went out, in 2 separate shipments, one with DHL and one with Fedex. Both had the wrong zip code again. I called Dell again, the CSR said he would take care of it. I checked tracking again the next day, and Fedex had already corrected it and I had the package the following day. DHL took another 8 days to get it corrected and get my package to the right place.
- syxxness, on 09/08/2008, -0/+4This would probably explain why I have gotten about 10 of those Windows XP Restore disks at the business I work for addressed to someone that I have never heard of that has never worked here.
- oep4, on 09/08/2008, -0/+4few years back i ordered a dell XPS. i got it in the mail but was waiting for my free printer. days later i got a very flat box. couldnt have been my printer, instead, it was a brand new dell 700m laptop! thanks dell! :-)
- sexybobo, on 09/08/2008, -1/+5The company i work for had 4 servers totaling about $10k delivered to the wrong business. (The other company had 6 dell systems being delivered and the truck driver just gave them every thing labeled dell.) We had a hell of a time trying to get dell to understand we never got the server and in the end had to go pick them up from the other company our selves.
For businesses dell pc are really good but their services stink. Try buying a replacement part from them. That department is horrible. - blackinthmiddle, on 09/08/2008, -0/+4If you live long enough, you realize that the vast majority of companies have f'd up customer service and it's a roll of the dice. So in that regard, I'll agree. Apple did good by her...this time. But no company has 100% customer satisfaction. I'm typing on a macbook right now, have an iPhone and a MacPro desktop at work, so it's not like I'm against apple. I'm just old enough to realize that customer service is customer service: it sucks! Whenever you get good customer service ANYWHERE (McDonalds drive through, your local bank, someone on the phone), that person more than likely will be gone within the next year as they'll realize they can do better.
Now as for your suggestion that she call DHL and hold it, why put the onus on her? Here's a crazy thought. Why can't DELL call DHL and set the correct address? And as diemunkieside said, what if her dorm room was half way across the country (or in a different country entirely)? - yngtimmy, on 09/08/2008, -2/+5Guy at door:*knock on the door*...Dude! Your Getting a Dell!
Me: uhhhhh THANKS! *takes computer and closes door*
I see no problem with this! Its kinda like publishers clearing house! - briLo, on 09/08/2008, -1/+4Just goes to show that stupid people like shiny things!!!
- mrgermy, on 09/08/2008, -0/+3Dude, I'm getting a Dell, eventually. . . . when DHL figures out how to use GPS"
- Nothlit, on 09/08/2008, -0/+3Consumerist letters are always far longer and more complicated than they need to be.
- inactive, on 09/08/2008, -0/+3WHAT IS THE POINT IN USING ALL CAPS YOU GIANT TOOL?
- Tishiablo, on 09/08/2008, -0/+3Alienware can make laptops do something that Macs can't.
- ru7hl3ss, on 09/08/2008, -0/+3Yeah, I ordered a package from newegg two weeks ago. It took seven days to get to me with DHL, and it was shipped from a location that is six hours away from my house...
- TheUngod, on 09/08/2008, -0/+3By being a pain in their ass and making them spend more money on you, not less. If they owe you service and you don't use that service, you're saving them money as opposed to hurting them.
- milkmage, on 09/08/2008, -6/+9REGARDLESS OF THE SHIPPING CO., DELL PUT THE ADDRESS ON THE ***** BOX. WHAT'S YOUR POINT?
- flygirl62, on 09/08/2008, -0/+2We had a similar problem with DHL. We had two servers shipped from our office in on the east coast to the office on the west coast. We had them sent our Thursday night, overnight, so that we could reinstall them on Friday morning and, even if something went wrong, we had the weekend to fix any problems and Friday would hopefully be the only business day that these servers would be out of commission.
As of Monday they had still not arrived. Turns out that they were put on a TRUCK and send via ground to CA. And, despite the labels saying FRAGILE on the boxes, they had been hit by a forklift or dropped. Despite decent packaging, the "ears" on the rack mount were bent back flush with the rail!
Needless to say, when someone asks me how I want something shipped, I often say "anything other than DHL." -
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