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- eatmyjustice, on 10/12/2007, -0/+1sony has extended the warranty on these tv's to fix this problem:
http://esupport.sony.com/US/perl/news-item.pl?mdl=KDSR60XBR1&news_id=185 - inactive, on 01/17/2009, -0/+0Does this suit affect kds-XXa3000 owners, who bought an SXRD after the judgement, as well?
My optical block has failed twice, within a month, and I'm seriously considering asking Sony to replace it with a similarly priced LCD. I know I'll be taking a size hit, but LCD is alot more dependable.
Mine completely craps out. It flickers, then the colors go all weird, then the picture turns to a dark blue, then the entire screen turns white, with big green splotches in the upper middle and right portions of the screen.
I can unplug the TV, then plug it back in, but that only fixes it temporarily.... - KARL0S, on 03/14/2009, -0/+0I bought a Sony kdf 50 e2010 in November 06 with in about nine months it developed ghosting on hd channels and a slight purple hugh in the top corners. I went back to the local sony store they told me to turn hd inputs down to 50hz should fix the ghosting. When i said i bought it as a HDTV i wasnt turing down any settings they agreed to take it back and look it over but i'd have arrange my own transport. three weeks later i got it back ghosting fixed but the purple remained As it was only in the top corners it didnt really bother me, unless i was really looking for it. All was well for another nine or so months until one day i noticed a yellowy green spot right in the center of the screen no matter what channel it was on. I went back to the local sony store to complain that an eighteen month old, €1500 was unwatchable they said your out of warranty so not their problem but they would have a look at it, again arrange own transport. When their engineer looked at it they rang me with a quote to fix it €1200 for a new optical block and €400 for a new bulb. More than the tv is worth. I rang the national conumer agency and thankfully under irish law goods should have a reasonable life span beyond the standard 12 month warranty. A €1500 tv would be expected to last 5-8 years not 18 months. So now i'm in the process of bringing my local sony store to small claims court for a full refund.
I'll Never buy Sony again because of their poor build and rubbish customer service.
- dnksilvey, on 08/25/2008, -0/+0Ok, so for starters, I bought my 60xbr1 late 2006, from Best Buy in Fresno which I was sold on the idea that I get what I pay for, buy the best, most reliable and dependable, 1080P, perfect match for the new BluRay or PS3, SONY WEGA XBR!! Now, thinking that after I bought this TV, it would be a while before I could afford a PS3 or BluRay player but I had bigger plan in store and the TV was the first step. I already owned a Sony 7.1 digital receiver, DVD recorder, DVD Carousel player and VCR as my living room component system with all Sony speakers to top it off.
After a couple months of ownership, I noticed the green haze at the bottom right of my screen. I had gone into Best Buy where I bought the TV and inquired on the green haze and the tech support (geek squad, as they say) said to try maneuvering my A/V equipment and maybe that was interfering with my TV. SO, I did that and trying to run all my wiring around the TV as to try to stay as far away from any A/V cords and such. This of course didn’t have any effect. Thinking that this was somehow my doing, I lived with it until I called Sony and of course, we were just outside of our warranty for them to do anything and they said they could send someone out at my cost. Again, I called Best Buy and their response was that I should have bought the extended warranty and that they could send someone out at my cost. Also, I had a problem with the TV where it would shut off when it wanted to and that it would flash a red stand by light 4 times whenever it wanted. Some days the TV worked fine and once in a while the TV would not turn on at all. Now, after getting the bad news that Sony and Best Buy would not stand behind what they sold to me, I resorted to a local TV repairman who said, “Oh yea, I’ve worked on a few of these already, it’s gonna cost over a thousand dollars to fix it and I would recommend just replacing the TV. Oh, and by the way, the PS3 and the BluRay player will not work with this TV as it will only receive a 1080i signal”. After hearing this, I was appalled, I felt so duped into buying this $4000 piece of Sony, I just could not believe it. He also told me that the bulb for this TV will go out earlier than what Sony sold us on as well and it will cost $250 to replace so plan on it. After this, I went ahead and bought a Vizio that is built right here in the USA, in SoCal no less. I mounted this in our bedroom as a back up for when the Sony would fail. The TV getting worse day by day, the green blob popping up all over the TV. Myself and my wife also called Best Buy and Sony and pleaded our case in the first part of this year. And once again, we were told that we should have bought the extended warranty and that they were not liable for anything. SO we lived with it up ’til May of this year when we moved to Galt and after 3 weeks here, the bulb went out, (big surprise, the repairman was right). We let the TV sit in the living room, disconnected, until I got a wild hair and searched the internet to find the answer and see if anyone else had the same problem and what the fix was if I could perform it on my own (I am an RV Technician by trade, I have worked on similar systems before). Not only did I find a website with inexpensive service manuals for anything imaginable, but I found this website as well as the website for the class action lawsuit. My wife and I again called Sony and Best Buy and this time, BestBuy said to talk to Sony about the lawsuit and that they were not involved with the lawsuit, and Sony said that we would have to fix the TV, bulb and other problems before they could diagnose the Optical Block and repair that problem as that is the only item in the lawsuit. Now, my b-day was a few weeks ago and my mom, feeling pity for me and my wife and our poor investment, went ahead and bought a new bulb for us to install in the TV. After I did this, the TV was clear, no blob, no haze, but I found out, with the help of my xbox 360, there is no such thing as 1080P on this TV. And in viewing the TV in HD 1080i, there were still artifacts from not being as clear a picture as what “Full 1080P HD” really is. I have seen what it is like when viewing things on my computer or on my friend’s Samsung that is Full HD 1080P. I can’t believe, I had even bought an upconvert DVD player a few months after I had bought this TV thinking that it was going to give me a better picture because I was dissatisfied with the results. And for Sony’s website to say that the TV upconverts to the native resolution… What a load of crap. Now, a few days after I replaced the bulb, the TV started showing the green haze at the bottom right of the screen, and the TV started shutting off again, even after I had cleaned the inside of the back of the TV where the service manual said that the fan is the issue and the TV may be overheating. In talking with a few consumers online here, I have found that the optical block is the overheating issue, this is causing the problem and now the wear and tear of the TV causing it to come up with more problems that will be in effect even if Sony replaces the OB. Has anyone been here before? What was Sony willing to do? What are my rights? I am so frustrated as to not be a Best Buy customer and nor have I bought anything Sony since finding Sony ducking and covering the first call to them. I would like to have the confidence to buy Sony again, but I am not so sure at this point. The first TV I bought was a Sony Wega (first gen. flat CRT screen) 32″ almost 10 years ago. It is still going strong. How could Sony do this to so many people? Make a product that will only last through some BS maneuvers of telling consumers that “we” hooked up something wrong and buying time until the product is out of warranty so consumers will be forced into buying a new product. Not very good PR if you ask me. - CHASTINJ, on 10/30/2007, -0/+0I never heard about this problem until a local repair company came to my house today (30 Oct 2007) to replace mine. when i started having the problem two weeks or so ago i contacted Sony and told them of my problem. Now that I think of it, it was strange that they would find a repair service in my area to fix the problem. At the time I was thinking that Sony had the best customer service in the world. But know I know they were covering their butts.
- UkansKu, on 10/12/2007, -0/+0I called Sony last night to fix my tv I have the KDS-9050XBR1 made in Dec 05 sp1. The first time I called Sony was yesterday day at work they told me I need to be at home to test the t.v. out. I called when I got home they told me we have to send some out right away then told me they could not for the next 2 weeks so they gave me a number for 2 local TV repairer places. The warranty is up from Sony less then a month but I have a (3) year warranty from were I bought it that kicks in after Sony is up. What sould I do? I have photos of the "green Blob" problem.
- tleavit, on 10/11/2007, -0/+0Wow, I never knew about this. I bought mine about a year ago and had to have it fixed 2 times by a local TV place under war. The first time the thing went pink on me. Had to live with that for 1 month before it got fixed. I got it back and a month later it threw up yellow blobs all over the place. Took 2 months to get that fixed. The first 6 months of owning it, it was pretty much down.
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