What is Digg?138 Comments
- ScornForSega, on 10/10/2007, -6/+102(should've hired better hardware) DEVELOPERS! (should've hired better hardware) DEVELOPERS! (should've hired better hardware) DEVELOPERS!
- GMorgan, on 10/10/2007, -2/+34If you think releasing a shaky product is fine because they will replace them often for nothing then you must have lower standards than me. 3 broken machines would be intolerable. I have one but if it breaks unduly I won't be getting another (if they offer me another I'll try and get a refund).
- mymidgetfriend, on 10/10/2007, -5/+34I'm not sure where you have been, but the 360 has been out for almost 2 years. Most people feel pretty safe (as have I) about getting a console that's been out that long. The real admission of the red ring problem by MS only came recently.
- inactive, on 10/10/2007, -13/+39So when it comes to XboX, everyone defends it. When it comes to MS, everyone bashes them? Make up your mind already.
- RedHerringHack, on 10/10/2007, -6/+30Take It, Ballmer.
- Cyber_Akuma, on 10/10/2007, -1/+25Lesee.... repair centers swamped, technically all systems have this "flaw" though only about 1 in 3 develop the defect so far, redesign of manufacturing process, R&D in fixing said issues, $1.5 billion down the drain for warranty extension and repair fee refunds, and massive negative PR.
I would say "painful" is an understatement. - inactive, on 10/10/2007, -8/+30It's actually a pretty ***** extension.
It's not 3 years for everything, it's just 3 years IF you get the "rings of death". If your HD fails, drive breaks from wear, just general electrical failure, they won't cover that. - Buckiller, on 10/10/2007, -4/+25you must live right next to the cbox 360 distribution center or whatever.
- jdaniel284, on 10/10/2007, -1/+18The warranty refund is complete BS. I paid them $140 to fix my red rings of death. I paid them BEFORE they announced the extended warranty. They had my console at the time of the annoucement. I finally got my console back after two months. When I inquired about my refund, they told me that the service center had "updated" my account to show that my console was "freezing" instead of having the "red rings of death" and that I would not receive a refund.
Even after a Better Business Bureau complaint, they would just respond so smug and arrogant. I guess they never want me as a customer again. Ever.
Currently I am disputing the charges with my credit card company. - HUKI365, on 10/10/2007, -11/+27Is it just me or over the past fornight the PS3 has gotten a lot more enticing (software updates, that MGS video, this warranty thing...)
- wonderboy, on 10/10/2007, -1/+15You've had to only wait 4 days? I've been waiting over a month (took a week longer to begin with because they forgot to ship the box where I send my xbox to them in).
- Mamesj, on 10/10/2007, -5/+19Yeah, it has been interesting to see the change in tune on gaming forums over the past two years. Before the 360 launch it was all "lol Dreamcast" this and "***** microtransactions" that, as well as remarks about how achievement points are stupid (which they still are btw)
Now it's "Wii60." But uh oh! Sony is starting to show off good games and has proven that they support the hell out of the PS3 with consistent updates-- not just two or three a year. what now? - Ajajadude, on 10/10/2007, -0/+14The reason they're doing this 3 year warranty is because they couldn't get away with the unprecedented console failures. I can't believe anyone is patting them on the back for something any company division would HAVE to do if they expected to stay competitive.
This warranty wasn't for the peace of mind for the customer, it was a PR move. One the fanboys (and the general public) has been eager to swallow. - 8bitflu, on 10/10/2007, -34/+46I am on my 4th Xbox 360 and you know what? I am fine with it because I have never waited over 4 days for a brand new one nor payed a dime. Customer service has rocked. I don't buy into everyone hating M$, I personally use a Mac, but I never discount where we would be without Bill Gates.
- jeffabs, on 10/10/2007, -0/+12Actually, they were from design flaws.
- Mamesj, on 10/10/2007, -3/+15unprecedented? they're just doing what's expected of them. I called up sony because one of my ps3 controllers got crushed during shipping apparently. They said send it in, we'll send you a new one. whoopee. (and yes, I own a 360 too.)
- Melkezidec, on 10/10/2007, -1/+13The problem with overlooking it since they are not technically doing the "right thing" is that this was not the result of some one time incidental oversight in engineer this is how that company operates. By purchasing their product and not demanding a refund for what is clearly a faulty product you are empowering them to do the same thing next cycle, and next cycle until they hold a majority of the market. Then instead of giving out refunds they will just say tough luck buy another console. Is that the kind of company you want to do business with ?
- jdaniel284, on 10/10/2007, -4/+15The reason that Microsoft ONLY repairs the "three red rings of death" is that a simple mandatory system update could render the three red lights EXTREMEMLY rare. Why not just update the system to throw up a green screen of sorrow instead of lighting up the ring LEDs?
I don't trust this company anymore. I went from loving the 360 with a passion, to hating it. They should call it a the XBOX 180. - MarkOfTheDead, on 10/10/2007, -1/+12i wonder how painful it was to the guy a while back whom best buy peeled off his do not tamper sticker and handed him back his brick which might not have been a brick if not for faulty design.
- jacksons98, on 10/10/2007, -3/+14Well they did say every single Xbox has the defect. I think if I'm doing my math right that is 100%. Only 30% have had to actually be repaired. Eventually yours is going to break, unless your lucky like the guy I saw driving the Yugo last week.
- Melkezidec, on 10/10/2007, -10/+21Normally 2 years is safe, however Microsoft's MO is to release early and often to try and drive competition out of business, They do that through marketing and by bringing seemly new features to the market faster then their competition, They sacrife quality and profit for the sake of this. The end result is them driving competion out of business and then turning a profit in that market, they did it with Operating systems, Word Processors, and they want to do it with Video Game consoles, and PMP's.
- leebo, on 10/10/2007, -0/+10Why aren't they just recalling the dang things?
- Ajajadude, on 10/10/2007, -1/+10It could easily be 90%
Every console has this design flaw and therefore has the potential to get the RRoD. I've been wanting to return my 360 to EB for a replacement (nothing wrong with it, I just want a new one), but I'm holding off until they release consoles with redesigned hardware. - SyDIGG, on 10/10/2007, -0/+9Your reaction is a typical symptom of the infamous battered wife's syndrome.
- GreyICE, on 10/10/2007, -0/+9What do you mean unprecedented? The generally accepted policy for failures of this magnitude is a recall. Or do you mean their policy is unprecedentedly bad?
- jacksons98, on 10/10/2007, -1/+10@chris4404 They didn't "fess up" because of their own goodwill though, it was only after multitudes of xbox fans complaining, game sites doing surveys, and word getting out about what a turd the X360 is that they finally acknowledged the Red Ring problem. Of course that is still the only problem they are acknowledging all the other complaints are still being brushed along in typical fashion.
- Mamesj, on 10/10/2007, -4/+12wow, so have you lost all your saves each time or what?
- elvenseven, on 10/10/2007, -1/+9I've noticed the xbots seem to bash wii lately. No wii60 anymore.
- graemee, on 10/10/2007, -0/+8Look out, incoming chair.
- oracleofmist, on 10/10/2007, -4/+11haha "world class when we do hardware" to do that you need experience in failing...think of the 360 as a testbed makes the money seem worth it. Beta hardware....just like the beta software they produce
- bdhughes, on 10/10/2007, -3/+10Couldn't have happened to a nicer guy!
- Philodox, on 10/10/2007, -0/+7This applies to all consoles produced until some time very recently. So it's not just 30% failure rate on every console sold, but every console produced up until _______
- rarson, on 10/10/2007, -0/+7Yeah, because clearly you don't take into account that maybe it's in Microsoft's best interests to downplay the problem...
- zymosis, on 10/10/2007, -3/+10Has anybody tried to get a their money back? Getting this last one taken care of was tooth and nail fight. Finally after the last call I talked to a couple of really nice guys who helped me out.
- AdonalFoyle, on 10/10/2007, -4/+10Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers, Developers,
- saggygrandma, on 10/10/2007, -3/+9This announcement was brought to you by Microsoft
- zhulien, on 10/10/2007, -7/+131/3rd isn't too bad. 100% of Windows is faulty.
- TattooedLion, on 10/10/2007, -1/+6Microsoft you P.O.S. After ADMITTING your 360 "Ring of Doom" has been a KNOWN defect since BEFORE the launch of the 360, you want to use big sentences such as “world-class when we do hardware.”
Glad to see Karma finally caught you having to pay your Billion dollar loss!
Painful loss well NEEDED. - grumbel, on 10/10/2007, -0/+530% is the number of consoles that already have failed, the $1 billion is going to cover the cost for all those that will fail in the future in the extended warranty. Given that a repair of the red-ring is around $140 (it cost that much when the console was out of warranty), a failure rate of 70% or heigher can be assumed.
- Sinorm, on 10/10/2007, -7/+12Of course he said taking a $1 billion loss was painful. He never says that Microsoft shouldn't have done it, or that it was a bad idea. Just admits the obvious that it's a painful amount of money to write off.
- aweraw, on 10/10/2007, -0/+5Show me another video games console that had such a high failure rate that it's warranty had to be extended by a factor of 12 (from 90 days to 3 years) to ensure consumers were not spooked by the multitude of horror stories surrounding it.
Seriously - I can't believe that there are actually people out there who bothered to get their x360 fixed for a 4th/5th/6th/etc time... I can understand sending it in for a first, and even a second repair, but after that I'd be so jilted I'd lose faith in the machine, get myself a refund and upgrade my PC instead. - jdaniel284, on 10/10/2007, -0/+5I agree. It's WAYYY more than 30%.
- s1mph0ny, on 10/10/2007, -0/+5little late, don't you think?
- inactive, on 10/10/2007, -0/+5This is very bad PR & will undoubtedly hurt them in the marketplace.
- planktonx, on 10/10/2007, -2/+6It's also painful to the consumer. Imagine how much time you spend shipping the broken unit out for repair, and time setting-up the system after repair. Now multiply that with the hourly rate you get paid on your work. M$ should also be paying us for the wasted time. And how bout the days you don't have any Xbox to play with while it's on repair? You paid for it already, so you should be able to enjoy it whenever you want. M$ you should also send a loaner Xbox to us, while we wait for our unit to get repaired.
- ripper365, on 10/10/2007, -1/+5While that would be entirely possible (and *****), all documentation for the 360 would be instantly rendered invalid by changing the light codes. If I remember correctly, the red ring is a "general hardware fault" indicator, just like on the original Xbox... so any number of problems could cause it to throw that code. At any rate, as long as the red ring is still the indicator for the specific prevalent problem, I could care less since nobody else is offering a 3 year "bumper to bumper" anyway.
Regardless, if they did that, it'd get out on day 1, since all tech support people would have to be made aware of the change. - ThinkBox, on 10/10/2007, -0/+4I see you have found the mouth of the gift horse...
- MrFisty, on 10/10/2007, -0/+4M$? Seriously, I thought we all got past that.
Last time I checked, none of the other big players are doing it for charity. - rarson, on 10/10/2007, -0/+4Is that just the processor or the GPU? Because, from what I've heard, the GPU is entirely to blame. I'll admit that I haven't followed it close enough, but it kind of sounded to me that the 65nm process was for the CPU.
- jeffabs, on 10/10/2007, -0/+4Interesting accusation
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