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- dapookenator, on 10/12/2007, -1/+23It would be bad if Sony did completely fail. The competition between MS and Sony is far too valuable for the consumer.
- tsupersonic, on 10/12/2007, -2/+20It's nice to see a company backing up their product. Not to start anything, but I hope the combo of Wii and 360 will be a success.
- inactive, on 10/12/2007, -4/+22"Myself, being a Sony fan"
Wow... I honestly didn't think any true Sony fans were on Digg. I'd like to take this opportunity to seriously ask you this question:
Considering all the news involving Sony in the past year or so, from rootkits, to exploding batteries, to diode shortages, to continual retractions of features in many products, what makes you continue to be pro-Sony? It's so rare that there's ever any pro-Song news (that I hear of), that I personally don't understand. Please help me to understand, so that I might form a better, less-biased opinion.
(I would also like to point out that every time I've asked for details on an opinion or statement like this, I've been dugg down into negative double digits. If you digg me down, please have a reason, and tell me why.) - RabidFox, on 10/12/2007, -1/+19(quote)The failure rate is somewhere in the 40-50 percent range - with massive numbers of owners having gone through 3-5 dead replacement 360s.(/quote)
Your talking out your ass. Knock it off. - TheThing, on 10/12/2007, -1/+17Yeah...but it took them a while to acknowledge there were problems with the 360. At least they're doing some thing about it now.
- boohoo, on 10/12/2007, -2/+10check your house's wiring... cause you have problems. I'm on numero uno, since launch day. not a single problem ever.
- merdiesel, on 10/12/2007, -0/+4Makes sense, they should have done this from the get go.
- diggitystar, on 10/12/2007, -2/+6I think every time I send mine back they renew my warranty or something, because I'm on my fourth one. No *****.
- theendcrazyeye, on 10/12/2007, -1/+4Thats great to hear from Microsoft. I make a living working on and repairing consoles ( xbox, PS2, 360, DS) Most the time when someone brings a 360 with the 0102 code its nonrepairable. Although there being a temporary fix, it only breaks it self again after a couple days of use. Also if the problem is not the 0102 code the foil on heatsink compound is the culprit and must be replaced. And most the time the console being broken has no correlation to how the xbox is handled at home. But now i can let people know that instead of paying to look at it( and tell them that is nonrepairable), they can directly return it and get a new and improved system for free. GG MICROSOFT!
- uptown, on 10/12/2007, -1/+4You'll get a refund.
- TheThing, on 10/12/2007, -0/+3An EA employee said that but that statement proved to be an exaggerated statistic.
- Clevinger, on 10/12/2007, -1/+4Yes, I called after reading this, just got off the phone with them (9/21/2006 @ 5:20PM CST), and am getting a repair on my 2005 XBox 360 free of charge.
- teamparadox, on 10/12/2007, -1/+4I can confirm this to be 100% true, a letter of mine was posted on ign xbox360 sept12 I believe. It was about my 360 being dead and it was my 2nd one and they wanted me to pay for it and the CSR was rude etc etc.
Well I found out about this 3 days ago through some sources but they werent sure when it was going to be implemented. Well that day was today. I called up MS a few hours ago and they are sending out a shipping box for me. Said it would take about a week total. I hope i get the box Monday, they get my 360 Thursday and I get another by the following Tuesday. I've gone 2 weeks without a 360 and im going through withdrawls. - SPARTACVS, on 10/12/2007, -0/+3I think he misquoted somewhere that said 4-5%...
- ShrimpCrackers, on 10/12/2007, -0/+3@Toasty168
Your finaly reasoning is highly flawed. BestBuy is marketing Sony's BlueRay for the same reasons Sony Music CD's are placed on the front and top of the music sections, because Sony pays them to. Ask any of your friends who have worked for Best Buy and they can confirm this. - JFetch, on 10/12/2007, -0/+2I've had my system since launch day with no problems.
There were problems at launch, yes, but every piece of electronics has problems. The iPod is notorius for breaking. The PSP shipped with dead pixels all over the place. The DS Lite has the cracking problem. The PS3 will have problems beyond not being able to find one. If you think a system is going to launch without problems you are only kidding yourself. - estvir, on 10/12/2007, -1/+3They have acknowledged the problems a long time ago, but it's only now that they're doing free repairs.
And besides at least they don't blame the customer like Apple does.. remember the stains [among many other problems] on the MacBooks ? lol.. - Flynnz, on 10/12/2007, -2/+4you sure its not something you are doing? not being trying to be a dick, but thats really weird.
- SPARTACVS, on 10/12/2007, -0/+2Call them and you'll get that money back.
- Peve, on 10/12/2007, -0/+2Great mine was made 3 days into 2006!
- dantesque, on 10/12/2007, -1/+3I bought mine on launch and so far I have not suffered with any problems on my 360 and hopefully it will stay that way.
- edgcrshr, on 10/12/2007, -0/+2That's awesome, I am waiting the box to send mine back. Just broke on Sunday. Maybe they finally got enough complaints about ***** service and a crappy warranty to make a difference.
- Marmot, on 10/12/2007, -0/+1Coincidentally, my original 360 died right when I started playing the Dead Rising demo (or rather, the day after I bought the actual game). As somebody posted on another forum, this is why you don't f*ck with the undead.
More seriously, I think Microsoft rushed this thing out the door before it was fully baked, so that they could get the jump on Sony. The launch seemed quite hasty--360s were impossible to find anywhere, and there were only a handful of games available.
I don't know the defect rate, but it has to be more than the 3-5% that Microsoft states. It would also be interesting to see the breakdown as far as defect type (overheating, power supply, etc). Based on the fact that there are so many similar reports in web forums, it sounds like the problems are actually design issues, and not random manufacturing defects.
My gut feeling is that the thermal design was rushed or changed at the last minute, and that it leaves the 360 just barely on the good side of overheating. Throw in a game like Dead Rising with hundreds of 3D zombies on screen, and you'll probably push many 360s over the brink. Of course, we'll probably never know... - Marmot, on 10/12/2007, -1/+2I already attempted the 'heat gun' fix on mine, figuring that it was out of warranty anyway. On principle, I wasn't going to pay Microsoft $129 to fix something when it was clearly broken as designed.
Anyways, I've already opened the unit, which means I've broken the warranty seal. The unit was manufactured in December 2005, so it would otherwise be covered by this announcement... guess I'm screwed :( - johngault, on 10/12/2007, -0/+1on my 3rd 360- freezing error, hard drive error, no boot.
plus 4th controller (controler works headet connection somehow breaks)adult owned and operated. ill have to check the date, since they replaced the last one not 'repaired' - stubadub, on 10/12/2007, -0/+1Think about the article for one second before you make claims to how odd it is that people have had multiple failures. Maybe it's just me, but it doesn't seem very odd when Microsoft is coming out and stating publicly that they are extending the warranty for all consoles manufactured prior to 2006. They aren't going to make such a move unless there are so many hardware failures that they are afraid the bad buzz could kill potential sales. When you look around at web forums and read the complaints it definitely seems to be the case. He is not the first person I've read that has had more failures than I have experienced.
I rent my house and have had the maintenance man verify that the outlets are grounded when he was working on my A.C. I've personally verified this using a device that lights up to indicate when an outlet isn't grounded. I've attached all of my electronic equipment to an expensive Monster surge protector (a gift I received). I have my equipment in a entertainment center that is open in the front, vented in the back, on top, and on the side of every slot. Maybe I haven't gone to as great of lengths as possible, but what I've done is reasonable.
Considering the fact that I've only had problems with my 360, and so many other 360 owners have reported problems just like mine, I think it's safe to assume that there aren't any electrical problems that are causing this. If you ask me, if the 360 were that much more sensitive to electrical problems that it caused this many reported cases of hardware failure, that in itself is a defect. - e03179, on 10/12/2007, -0/+1I know more people that have had a problem with their 360 than people who haven't had troubles.
- ActiveMatx, on 10/12/2007, -11/+12Digg has the worst community for Sony fans. Myself, being a Sony fans gripes whenever I see a "die Sony" slogan, but it is all too common.
Digg = Sony Haters, but Wii Lovers
Digg = Apple lovers, but MS Haters
The community here at Digg is very diverse, yet, at the same time pretty specific. - interiot, on 10/12/2007, -1/+2Man, I would just stock up on GPU thermal paste after a while. Seriously.
- stubadub, on 10/12/2007, -2/+3I don't know anything about his particular statistics, but I do know that I got one for christmas, paid for the microsoft sponsored extended warranty, and have had to send my unit in twice already.
- yargok, on 10/12/2007, -0/+1This has been confirmed - http://www.kotaku.com/gaming/top/msoft-admits-360-problems-pays-for-repairs-202404.php
check it - now i have to figure out how to get my refund. - inajeep, on 10/12/2007, -0/+1Finally, my launch unit had the semi-red circle of death two weeks ago but I bought the swap warranty from EB and have a brand new unit made in Aug 2006.
I'm glad MS finally owned up to the issue although it went on far too long. Reembursements should help ease the pain on some. I also hope they check out some of the forums where the customer service is very spotty. Some people getting good help some people getting stomped on. - nreynolds, on 10/12/2007, -0/+1Just called.
the woman didn't know EXACTLY what I was talking about, but she said that my console is NOW under warrantly. I bought it before Christmas and only had the 90 day warranty. I also called 2 weeks ago and they said it was not under warranty. I think they're just changing the warranties on all consoles made before Jan 1 2006.
But I'm happy because now I get FREE XBOX! Don't have to spend my ps3 money! yay! - jmdajr, on 10/12/2007, -0/+1thank u MS!
- stubadub, on 10/12/2007, -2/+3I find it funny that people are getting dugg down for giving relavant personal experience accounts regarding faulty 360 hardware, information that is on topic with both the overall topic and the comment that is the subject of the reply.
I'm an xbox fan, people. I'm trying to relate both the number of problems I've experienced and the great way Microsoft has dealt with those problems. What's the problem here? - uptown, on 10/12/2007, -1/+2Not really ... if you were in warranty, it's covered ... or from the UK (where the warranty is 1 year by UK law) you got it for free. Elsewhere, you needed to be within the warranty period.
- icbrg, on 10/12/2007, -1/+2We're on our third xbox. They are getting fast at replacing them though. Last one came back in 4 days. And the do keep extending out warranty.
- toasty168, on 10/12/2007, -8/+9looks like ms is getting it's ducks in a row in preparation for ps3. die sony!
- halosniper7, on 10/12/2007, -0/+1they wont send me a box for my fourth broken one
- uptown, on 10/12/2007, -1/+2Word is that you'll get credited back to the card used to pay for the repairs.
- Flynnz, on 10/12/2007, -0/+1"I go to great lengths to ensure that my electronic equipment is well protected from heat and electric surges. I have not had any real problems with any of my other equipment, yet my 360 has had to be sent in for repair twice since I got it in December. I bought the extended warranty so it hasn't been a big issue, and they send a replacement quickly."
What are these great lengths? have you had someone out to check your house wiring?
Even though you said you havent had issues with other electronics in your house..that does not mean that you still dint have an issue there. And I agree people shouldn't be dugg down when they talk about how their 360's have died. I think its important that people DO speak up. But its also fair to question how you had multible (and in his case 4) faulty 360's. Statistically that's just really odd. So I think its natural to question surrounding possible culprits. It may also be important to note...that the 360 may be more sensitive to power issues than some of your other devices. Or maybe you do in fact just have really bad luck. Either way when you bring it up on a message board...expect to be questioned. - teamparadox, on 10/12/2007, -0/+1im not sure why i got mod'd down but...ok
- zhmic31, on 10/12/2007, -0/+1This is true, mine is 2005 manufacture date and I just go off the phone, they are fixing for free,
- totorototoro, on 10/12/2007, -0/+1Thats pretty decent of them. I think the console makers need to look at standard 1 year warranties from now on-3 months just isn't long enough for such complex machines.
- Bob042, on 10/12/2007, -0/+1In other news, Ebay prices for broken 360s have doubled.
- ProfessorMurder, on 10/12/2007, -1/+2Coincidentally the xbox repair center just received my console today. Mine locked up and overheated during the Dead Rising demo. (Is this widespread?) Thankfully, it looks like I'll be getting my money back.
There are arguments on both sides of the fence on the actual incidence of 360 failure, but I think this decision by Microsoft may imply that they are fairly significant. Even if not, I'm definitely happier now that I know I'm not getting screwed for waiting outside and getting my console on launch day. - technotimber, on 10/12/2007, -0/+1i'm calling them back again. they wouldn't sell me an extended waranty on my 2005 build after they repaired it.
- teamparadox, on 10/12/2007, -0/+1I think part of the problem is they were rushing these things down the assembly line without proper testing. They did it because demand was so high and yields were going to be so small. Im just glad they are making good on their mistake and fixing the 1st run's of consoles cause those are the ones with the most bugs. I'd say the launch defect rate is probably around 30% which is inline with the PS2 for the first year after that PS2 dropped to 15% and now it hovers around 4%.
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