The Digg Crew wants to hear your thoughts!
Please take our short survey about Digg and potential feature ideas.
Microsoft Repairing XBOX 360s Manufactured Before 2006 For Free
forums.xbox.com — In a reversal on their stance on the console's warranty, Microsoft has decided to repair XBOX 360s manufactured prior to 2006. This decision is a change from their earlier practice of charging users $139 for the replacement of broken consoles, and addresses recent fury in message boards over the durability of the expensive gaming machine.
uptown- 602 diggs
- digg it
- truspector, on 10/12/2007, -13/+6That sucks. I already sold my broken one on ebay.
- uptown, on 10/12/2007, -11/+4How much did you get for it?
- truspector, on 10/12/2007, -12/+5Around $160 after shipping.
- ReCkLeSsX, on 10/12/2007, -7/+2Well most of those already broke and were replaced by now...
- negativefx, on 10/12/2007, -8/+2Ok, so even if they charge $139 for repair, you could have paid to get it repaired and sold it for atleast $350 for it.
Doesn't that make more sense than selling a broken one? - Marmot, on 10/12/2007, -1/+2I already attempted the 'heat gun' fix on mine, figuring that it was out of warranty anyway. On principle, I wasn't going to pay Microsoft $129 to fix something when it was clearly broken as designed.
Anyways, I've already opened the unit, which means I've broken the warranty seal. The unit was manufactured in December 2005, so it would otherwise be covered by this announcement... guess I'm screwed :(
- eschompthis, on 10/12/2007, -20/+2lol omg that suxorz, they ponaged yo ass
- tsupersonic, on 10/12/2007, -2/+20It's nice to see a company backing up their product. Not to start anything, but I hope the combo of Wii and 360 will be a success.
- TheThing, on 10/12/2007, -1/+17Yeah...but it took them a while to acknowledge there were problems with the 360. At least they're doing some thing about it now.
- ReCkLeSsX, on 10/12/2007, -6/+6They are acknowledging the problems almost a year later, though.
- estvir, on 10/12/2007, -1/+3They have acknowledged the problems a long time ago, but it's only now that they're doing free repairs.
And besides at least they don't blame the customer like Apple does.. remember the stains [among many other problems] on the MacBooks ? lol..
- toasty168, on 10/12/2007, -8/+9looks like ms is getting it's ducks in a row in preparation for ps3. die sony!
- dapookenator, on 10/12/2007, -1/+23It would be bad if Sony did completely fail. The competition between MS and Sony is far too valuable for the consumer.
- ActiveMatx, on 10/12/2007, -11/+12Digg has the worst community for Sony fans. Myself, being a Sony fans gripes whenever I see a "die Sony" slogan, but it is all too common.
Digg = Sony Haters, but Wii Lovers
Digg = Apple lovers, but MS Haters
The community here at Digg is very diverse, yet, at the same time pretty specific. - Software2, on 10/12/2007, -4/+22"Myself, being a Sony fan"
Wow... I honestly didn't think any true Sony fans were on Digg. I'd like to take this opportunity to seriously ask you this question:
Considering all the news involving Sony in the past year or so, from rootkits, to exploding batteries, to diode shortages, to continual retractions of features in many products, what makes you continue to be pro-Sony? It's so rare that there's ever any pro-Song news (that I hear of), that I personally don't understand. Please help me to understand, so that I might form a better, less-biased opinion.
(I would also like to point out that every time I've asked for details on an opinion or statement like this, I've been dugg down into negative double digits. If you digg me down, please have a reason, and tell me why.) - ReCkLeSsX, on 10/12/2007, -6/+6I don't understand how come there has to be so much hate towards Sony. You guys obviously feed off one another here at Digg, but their situation isn't all that bad.
Their pricing is very similar to that of the 360 after you include the essentials.
Their launch numbers are even greater than what the 360 launched with.
Their consoles get great exclusives.
I can see why somebody would not want the PS3 because they were not interested in the exclusives that Sony gets, but to hate a company just because of their name, well that is childish.
It's very rare that there is pro-Sony news on this site because of the fan base here. Digg is not really a site where you want to depend on your gaming news because of this huge bias. It's sad to say, but the truth.
Most of the events that occur to Sony are no different from what other companies experience. There just has been a lot of Sony hate, which adds to the drama.
Gaming as we know it is getting more expensive, and there are people that just can't understand it. Hell, the Wii will even take some cash out of your pocket. But it really shouldn't be about the money, it should be about the enjoyment you have with that product. It's totally worth it if you have a great time and enjoy yourself with it. One of the main reasons as to why I'm getting a PS3 this coming Spring is due to the fact that it has some great games lined up for it. I will also be getting a Wii at or near launch because I enjoy Nintendo games, as well. I do not hate the 360, but one of the reasons why I have chosen the other 2 consoles is because I have a better time with Sony and Nintendo games. This doesn't mean me getting a 360 is out of the question, but rather down the line.
If I happen to get dugg down, sobeit, but that would just show me that the users of Digg don't care about people's opinions (especially one of a Pro-Sony person). Thank you. - cal01, on 10/12/2007, -3/+3As more of a neutral person on the whole Sony/PS3 thing, I can say why I'm still optimistic about the PS3 and its launch: the relative smallness of the blogosphere and news aggregate sites.
I'm not arguing that ignorance will save the PS3; rather, most of the concerns voiced by Digg and other communities -- which have sometimes borderlined on hysterical -- do not matter to most of the middle class.
So people are complaining about the $700 price, right? Well, it's still very much affordable by most people in the PS3's potential market. Sure, it may not be impulse buying price, but neither was the XBox, the 360, the original PS, the PS2, N64, -or- the Gamecube until near the end of their console lifetimes.
Also, is the PS3 "sweet"? Sure, if you look at the features. Wi-Fi, Bluetooth, Blu-Ray, etc etc. All of these things are -sexy- to the consumer. And sexy sells. A lot. Think of the guys who buy expensive video cars, supe up their cars, expensive sports equipment, and so forth. More often than not, a person will weigh these things more than the actual price; if he wants it, he'll get it.
And the final reason why I'm optimistic about the PS3 and Sony?
-Best Buy is marketing Blu-Ray very hard.- That alone makes Blu-Ray a success. - ShrimpCrackers, on 10/12/2007, -0/+3@Toasty168
Your finaly reasoning is highly flawed. BestBuy is marketing Sony's BlueRay for the same reasons Sony Music CD's are placed on the front and top of the music sections, because Sony pays them to. Ask any of your friends who have worked for Best Buy and they can confirm this.
- diggitystar, on 10/12/2007, -2/+6I think every time I send mine back they renew my warranty or something, because I'm on my fourth one. No *****.
- Flynnz, on 10/12/2007, -2/+4you sure its not something you are doing? not being trying to be a dick, but thats really weird.
- interiot, on 10/12/2007, -1/+2Man, I would just stock up on GPU thermal paste after a while. Seriously.
- boohoo, on 10/12/2007, -2/+10check your house's wiring... cause you have problems. I'm on numero uno, since launch day. not a single problem ever.
- stubadub, on 10/12/2007, -4/+3I'm not trying to be a dick here, but just because you haven't had any problems with your system doesn't mean that others aren't having real problems caused by the hardware.
I go to great lengths to ensure that my electronic equipment is well protected from heat and electric surges. I have not had any real problems with any of my other equipment, yet my 360 has had to be sent in for repair twice since I got it in December. I bought the extended warranty so it hasn't been a big issue, and they send a replacement quickly.
I haven't looked for any real statistics on this issue, but I can tell you from both reading forums and my own experiences that Microsoft definitely has a problem with faulty hardware. Be thankful you've been more fortunate. - icbrg, on 10/12/2007, -1/+2We're on our third xbox. They are getting fast at replacing them though. Last one came back in 4 days. And the do keep extending out warranty.
- stubadub, on 10/12/2007, -2/+3I find it funny that people are getting dugg down for giving relavant personal experience accounts regarding faulty 360 hardware, information that is on topic with both the overall topic and the comment that is the subject of the reply.
I'm an xbox fan, people. I'm trying to relate both the number of problems I've experienced and the great way Microsoft has dealt with those problems. What's the problem here? - Flynnz, on 10/12/2007, -0/+1"I go to great lengths to ensure that my electronic equipment is well protected from heat and electric surges. I have not had any real problems with any of my other equipment, yet my 360 has had to be sent in for repair twice since I got it in December. I bought the extended warranty so it hasn't been a big issue, and they send a replacement quickly."
What are these great lengths? have you had someone out to check your house wiring?
Even though you said you havent had issues with other electronics in your house..that does not mean that you still dint have an issue there. And I agree people shouldn't be dugg down when they talk about how their 360's have died. I think its important that people DO speak up. But its also fair to question how you had multible (and in his case 4) faulty 360's. Statistically that's just really odd. So I think its natural to question surrounding possible culprits. It may also be important to note...that the 360 may be more sensitive to power issues than some of your other devices. Or maybe you do in fact just have really bad luck. Either way when you bring it up on a message board...expect to be questioned. - stubadub, on 10/12/2007, -0/+1Think about the article for one second before you make claims to how odd it is that people have had multiple failures. Maybe it's just me, but it doesn't seem very odd when Microsoft is coming out and stating publicly that they are extending the warranty for all consoles manufactured prior to 2006. They aren't going to make such a move unless there are so many hardware failures that they are afraid the bad buzz could kill potential sales. When you look around at web forums and read the complaints it definitely seems to be the case. He is not the first person I've read that has had more failures than I have experienced.
I rent my house and have had the maintenance man verify that the outlets are grounded when he was working on my A.C. I've personally verified this using a device that lights up to indicate when an outlet isn't grounded. I've attached all of my electronic equipment to an expensive Monster surge protector (a gift I received). I have my equipment in a entertainment center that is open in the front, vented in the back, on top, and on the side of every slot. Maybe I haven't gone to as great of lengths as possible, but what I've done is reasonable.
Considering the fact that I've only had problems with my 360, and so many other 360 owners have reported problems just like mine, I think it's safe to assume that there aren't any electrical problems that are causing this. If you ask me, if the 360 were that much more sensitive to electrical problems that it caused this many reported cases of hardware failure, that in itself is a defect.
- merdiesel, on 10/12/2007, -0/+4Makes sense, they should have done this from the get go.
- MonkeyLives, on 10/12/2007, -26/+1Worst. Console. Ever.
The failure rate is somewhere in the 40-50 percent range - with massive numbers of owners having gone through 3-5 dead replacement 360s.
Finally admitting to the defective hardware ten months after it hit the shelves and only offering to fix a small percentage of the defective consoles is going to do nothing to stem the absolutely gargantuan class action lawsuits that are on the way for Microsoft.
With only 3.4 million sold worldwide after ten months and the entire gaming world focused on the Wii and PS3, Microsoft should just give the ***** up and focus on Vista gaming.- RabidFox, on 10/12/2007, -1/+19(quote)The failure rate is somewhere in the 40-50 percent range - with massive numbers of owners having gone through 3-5 dead replacement 360s.(/quote)
Your talking out your ass. Knock it off. - stubadub, on 10/12/2007, -2/+3I don't know anything about his particular statistics, but I do know that I got one for christmas, paid for the microsoft sponsored extended warranty, and have had to send my unit in twice already.
- TheThing, on 10/12/2007, -0/+3An EA employee said that but that statement proved to be an exaggerated statistic.
- SPARTACVS, on 10/12/2007, -0/+3I think he misquoted somewhere that said 4-5%...
- johngault, on 10/12/2007, -0/+1on my 3rd 360- freezing error, hard drive error, no boot.
plus 4th controller (controler works headet connection somehow breaks)adult owned and operated. ill have to check the date, since they replaced the last one not 'repaired' - e03179, on 10/12/2007, -0/+1I know more people that have had a problem with their 360 than people who haven't had troubles.
- RabidFox, on 10/12/2007, -1/+19(quote)The failure rate is somewhere in the 40-50 percent range - with massive numbers of owners having gone through 3-5 dead replacement 360s.(/quote)
- pumacub, on 10/12/2007, -3/+3Mine tends to freeze more than I'd like it to. Perhaps they'll fix it now.
- seaniepants, on 10/12/2007, -5/+1Where is the official announcement? This is just a thread with lots of responses of individuals that are in disbelief.
Does this cover consoles purchased in 2006 that were manufactured in 2005? How do you find out when it was manufactured?- marm0t, on 10/12/2007, -3/+2"... Microsoft has decided to repair XBOX 360s manufactured prior to 2006."
- seaniepants, on 10/12/2007, -4/+0Re: marm0t
Um, yeah. That is the title of a thread created by "NUMB1Stunna"... I somehow doubt he is a Microsoft representative.
Don't get me wrong. I pretty much believe this story to be true, but this is just a link to a user-created thread containing nearly 300 posts which all sound like "Is it true?!!11"
Anyhow, here's to hoping that it is true. I don't know a single xbox 360 that isn't screwy. I'll have to search the web to see how one determines when their 360 was manufactured. - uptown, on 10/12/2007, -1/+1I don't know if they'll come out with an official announcement .... but I know last week they wanted $139 from me, and this week they accepted mine for free. All you have to do is call their support # to see if you qualify.
- marm0t, on 10/12/2007, -3/+2"... Microsoft has decided to repair XBOX 360s manufactured prior to 2006."
- scooter17, on 10/12/2007, -3/+2As much as I hope this is true (I bought an Xbox 360 at launch that is totally screwed), they are just rumors for now. It has also been rumored in the forum that they will officially announce it tomorrow, and that representatives (call 1-800-4MY-XBOX) are already giving people free repairs. Can anyone else confirm this?
- Clevinger, on 10/12/2007, -1/+4Yes, I called after reading this, just got off the phone with them (9/21/2006 @ 5:20PM CST), and am getting a repair on my 2005 XBox 360 free of charge.
- neofreak, on 10/12/2007, -2/+2What the hell! I just paid to have mine fixed two weeks ago. Bastards.
- uptown, on 10/12/2007, -1/+4You'll get a refund.
- ASSASSYN, on 10/12/2007, -2/+1The serial number details the time of manufacture.
- Ashkc88, on 10/12/2007, -7/+1Wtf is this? I baught mine at launch and had to pay to get it repaired.
- SPARTACVS, on 10/12/2007, -0/+2Call them and you'll get that money back.
- Bob042, on 10/12/2007, -2/+1Can MS not handle digg, which would be sad, or are those giant
"Server Error in '/' Application.
Runtime Error " boxes normal? - teamparadox, on 10/12/2007, -1/+4I can confirm this to be 100% true, a letter of mine was posted on ign xbox360 sept12 I believe. It was about my 360 being dead and it was my 2nd one and they wanted me to pay for it and the CSR was rude etc etc.
Well I found out about this 3 days ago through some sources but they werent sure when it was going to be implemented. Well that day was today. I called up MS a few hours ago and they are sending out a shipping box for me. Said it would take about a week total. I hope i get the box Monday, they get my 360 Thursday and I get another by the following Tuesday. I've gone 2 weeks without a 360 and im going through withdrawls.- teamparadox, on 10/12/2007, -0/+1im not sure why i got mod'd down but...ok
- lowriderjohn, on 10/12/2007, -2/+1would they reimburse people that have already paid to have them repaired? or are they just ***** out of luck?
- uptown, on 10/12/2007, -1/+2Word is that you'll get credited back to the card used to pay for the repairs.
- dantesque, on 10/12/2007, -1/+3I bought mine on launch and so far I have not suffered with any problems on my 360 and hopefully it will stay that way.
- ShiningToast, on 10/12/2007, -3/+1They've been doing this for a long time, so I don't see the big deal.
- uptown, on 10/12/2007, -1/+2Not really ... if you were in warranty, it's covered ... or from the UK (where the warranty is 1 year by UK law) you got it for free. Elsewhere, you needed to be within the warranty period.
- deadbaby, on 10/12/2007, -1/+1Good move by Microsoft. You can't hide from manufactering defects these days. The best thing to do is own up to the problem and fix it. Now if only they'd do the same with Windows...
- zhmic31, on 10/12/2007, -0/+1This is true, mine is 2005 manufacture date and I just go off the phone, they are fixing for free,
- theendcrazyeye, on 10/12/2007, -1/+4Thats great to hear from Microsoft. I make a living working on and repairing consoles ( xbox, PS2, 360, DS) Most the time when someone brings a 360 with the 0102 code its nonrepairable. Although there being a temporary fix, it only breaks it self again after a couple days of use. Also if the problem is not the 0102 code the foil on heatsink compound is the culprit and must be replaced. And most the time the console being broken has no correlation to how the xbox is handled at home. But now i can let people know that instead of paying to look at it( and tell them that is nonrepairable), they can directly return it and get a new and improved system for free. GG MICROSOFT!
- technotimber, on 10/12/2007, -0/+1i'm calling them back again. they wouldn't sell me an extended waranty on my 2005 build after they repaired it.
- ProfessorMurder, on 10/12/2007, -1/+2Coincidentally the xbox repair center just received my console today. Mine locked up and overheated during the Dead Rising demo. (Is this widespread?) Thankfully, it looks like I'll be getting my money back.
There are arguments on both sides of the fence on the actual incidence of 360 failure, but I think this decision by Microsoft may imply that they are fairly significant. Even if not, I'm definitely happier now that I know I'm not getting screwed for waiting outside and getting my console on launch day.- teamparadox, on 10/12/2007, -0/+1I think part of the problem is they were rushing these things down the assembly line without proper testing. They did it because demand was so high and yields were going to be so small. Im just glad they are making good on their mistake and fixing the 1st run's of consoles cause those are the ones with the most bugs. I'd say the launch defect rate is probably around 30% which is inline with the PS2 for the first year after that PS2 dropped to 15% and now it hovers around 4%.
- Marmot, on 10/12/2007, -0/+1Coincidentally, my original 360 died right when I started playing the Dead Rising demo (or rather, the day after I bought the actual game). As somebody posted on another forum, this is why you don't f*ck with the undead.
More seriously, I think Microsoft rushed this thing out the door before it was fully baked, so that they could get the jump on Sony. The launch seemed quite hasty--360s were impossible to find anywhere, and there were only a handful of games available.
I don't know the defect rate, but it has to be more than the 3-5% that Microsoft states. It would also be interesting to see the breakdown as far as defect type (overheating, power supply, etc). Based on the fact that there are so many similar reports in web forums, it sounds like the problems are actually design issues, and not random manufacturing defects.
My gut feeling is that the thermal design was rushed or changed at the last minute, and that it leaves the 360 just barely on the good side of overheating. Throw in a game like Dead Rising with hundreds of 3D zombies on screen, and you'll probably push many 360s over the brink. Of course, we'll probably never know...
- Peve, on 10/12/2007, -0/+2Great mine was made 3 days into 2006!
- totorototoro, on 10/12/2007, -0/+1Thats pretty decent of them. I think the console makers need to look at standard 1 year warranties from now on-3 months just isn't long enough for such complex machines.
- G1980, on 10/12/2007, -1/+1My console ate it back in July (I got it on launch day), so the pitiful 90-day warranty had expired. I had to shell out the $130, and it took those idiots over 2 months to ship me an EMPTY BOX to send it back in. When I finally got the so-called "box", it was sized for a DVD, not a console. So I had to ship it in my own box and packing material.
I could write a 10-page rant on all the B.S. I have went thru, but I won't. - CMGNEWS, on 10/12/2007, -2/+1I bet anything this is *****.
- yargok, on 10/12/2007, -0/+1This has been confirmed - http://www.kotaku.com/gaming/top/msoft-admits-360-problems-pays-for-repairs-202404.php
check it - now i have to figure out how to get my refund. - nreynolds, on 10/12/2007, -0/+1Just called.
the woman didn't know EXACTLY what I was talking about, but she said that my console is NOW under warrantly. I bought it before Christmas and only had the 90 day warranty. I also called 2 weeks ago and they said it was not under warranty. I think they're just changing the warranties on all consoles made before Jan 1 2006.
But I'm happy because now I get FREE XBOX! Don't have to spend my ps3 money! yay! - CMGNEWS, on 10/12/2007, -1/+1So its true........well then a big F U to Microsoft and I can't wait for the lawsuit.
I used up my warranty because of that problem that they gave me the bird and refused to repair. When the CLASS ACTION suit starts heating up I am soooooo there.
And to the M$ rep that told me there was no problems with the console and it was probably the way I was using it . F U TOO! - edgcrshr, on 10/12/2007, -0/+2That's awesome, I am waiting the box to send mine back. Just broke on Sunday. Maybe they finally got enough complaints about ***** service and a crappy warranty to make a difference.
- halosniper7, on 10/12/2007, -0/+1they wont send me a box for my fourth broken one
- Darksoul, on 10/12/2007, -2/+0That's just awsome keep eating every m$ product they hand to you every product they make has a ton of problems now, what floors me is they just screwed over everybody that bought a launch console in 2005 aren't you happy that you bought that launch console oh m$ is so great lol, and no this isn't from a pro Sony nut I just love it when everybody raves about an m$ product then finds out like usual that it's crappy.
So what are you going to get out of this so far there has been no word that the problem has been fixed so you get a new console then you get that one plug it in and that one dies on you good luck.- JFetch, on 10/12/2007, -0/+2I've had my system since launch day with no problems.
There were problems at launch, yes, but every piece of electronics has problems. The iPod is notorius for breaking. The PSP shipped with dead pixels all over the place. The DS Lite has the cracking problem. The PS3 will have problems beyond not being able to find one. If you think a system is going to launch without problems you are only kidding yourself.
- JFetch, on 10/12/2007, -0/+2I've had my system since launch day with no problems.
- jmdajr, on 10/12/2007, -0/+1thank u MS!
- inajeep, on 10/12/2007, -0/+1Finally, my launch unit had the semi-red circle of death two weeks ago but I bought the swap warranty from EB and have a brand new unit made in Aug 2006.
I'm glad MS finally owned up to the issue although it went on far too long. Reembursements should help ease the pain on some. I also hope they check out some of the forums where the customer service is very spotty. Some people getting good help some people getting stomped on. - Bob042, on 10/12/2007, -0/+1In other news, Ebay prices for broken 360s have doubled.
- trsohbet, on 11/03/2008, -0/+0Thank you very much for this useful article. I like it.
http://www.trsohbet.name
http://www.foxmirc.com
http://www.muhabbet24.org
http://www.kelebek24.com
http://www.sohbetmerkezi.org - soso33, on 11/17/2008, -0/+0
Thank you for the useful information
افلام
, توبيكات
,
منتديات
,
دردشه
,
برامج
,
فساتين
,
اناشيد اطفال
,
دليل مواقع
,
مسلسل الاجنحه المنكسره ,
مسجات
Digg is coming to a city (and computer) near you! Check out all the details on our 
© Digg Inc. 2008 — Content posted by Digg users is