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Christopher

  • elliottdotorg
64

Sue or Shame? What To Do When You Can’t Get What You Want

mint.com — You might feel like it after a company says “no” to your polite email asking for a refund, product replacement or an extension on your warranty. Bu... View in Crawl 4

Sue or Shame? What To Do When You Can’t Get What You Want
66

6 Things Every Successful Complaint Letter Must Have

mint.com — If you’re trying to persuade a company to offer you a refund on a defective product or an exchange on an out-of-warranty product, you're facin... View in Crawl 4

6 Things Every Successful Complaint Letter Must Have
2

Ridiculous or not? Housekeeping secrets of your hotel towels

elliott.org — Christa Webster doesn’t trust her hotel towels. And with good reason. She lived in a hotel for a year and a half, and still travels frequently. Web... View in Crawl 4

Ridiculous or not? Housekeeping secrets of your hotel towels
2

Can this trip be saved? She didn’t make it to Marrakech after all

elliott.org — Here’s another reason to double-check with your tour operator before you take off. Linda Taylor waited until she was on the way to the airport to s... View in Crawl 4

Can this trip be saved? She didn’t make it to Marrakech after all
2

With vacation travel up this summer, what are the best travel tips?

elliott.org — Nothing — not higher gas prices, not soaring airfares, not climbing hotel rates — seems to be keeping travelers off the road this summer. Offering ... View in Crawl 4

With vacation travel up this summer, what are the best travel tips?
99

Is the Customer Always Right? 5 Times When the Answer Is “No”

mint.com — We know that what corporate America means when it says, “The customer is always right,” is a little more nuanced. It means a company will never kno... View in Crawl 4

Is the Customer Always Right? 5 Times When the Answer Is “No”
157

Is The Customer Always Right? 5 Times When The Answer Is “Yes”

mint.com — Is the customer always right? Here are five times when they answer is “yes” View in Crawl 4

Is The Customer Always Right? 5 Times When The Answer Is “Yes”
71

5 Secret Weapons For Better Customer Service

mint.com — As a consumer advocate, I’ve found that your experience doesn’t have to reflect the ACSI’s generally dismal scores, as long as you know about these... View in Crawl 4

  • Mar 3, 2011 via mint
5 Secret Weapons For Better Customer Service
82

Get Me a Manager! 5 Secrets For Finding The Right Person At a Company

mint.com — You probably want to talk with someone in charge right away — someone who can clear up your grievance quickly. Here are five ways to find a manager... View in Crawl 4

Get Me a Manager! 5 Secrets For Finding The Right Person At a Company
187

Oh Really? 5 Things Companies Assume About Customers, But Shouldn’t

mint.com — They steal. They’re overgrown children. They only want a deal. Oh, the things companies think of us, their “valued” customers! View in Crawl 4

Oh Really? 5 Things Companies Assume About Customers, But Shouldn’t
133

5 Insider Secrets For Escaping From Call Center Script Hell

mint.com — If you’ve ever been trapped in Script Hell, you probably have the scars to prove it. A representative on the other end of the line isn’t answering ... View in Crawl 4

5 Insider Secrets For Escaping From Call Center Script Hell
46

Are You Stuck in Call Center Script Hell? 5 Ways To Tell

mint.com — It happened again last week. My superfast 10Mbps Internet connection died. It had flickered on and off for weeks, ever since upgrading from a 5Mbps... View in Crawl 4

Are You Stuck in Call Center Script Hell? 5 Ways To Tell
148

Is a Business Lying? 5 Ways You Can Tell

mint.com — Companies lie all the time. Just have a look at the Federal Trade Commission’s list of consumer complaints, and it quickly becomes apparent that co... View in Crawl 4

145

How Companies Manipulate Negative Reviews: 5 Secrets Consumers Should Know

mint.com — If you’re looking for reliable information about a product or service, you absolutely have to know about reputation management. View in Crawl 4

How Companies Manipulate Negative Reviews: 5 Secrets Consumers Should Know
138

Essential Tips For Saying “Thank You” to a Company

mint.com — If you’re a repeat customer – and who isn’t? – then a well-written “thank you” note is more than the polite thing to do when you like a product. It... View in Crawl 4

Essential Tips For Saying “Thank You” to a Company
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About

I'm a consumer advocate and writer. — Orlando
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