digg

Facebook Connect Join Digg About

Zappos.com story on ABC Nightline

abcnews.go.com — An inside look at Zappos.com company culture and customer service as reported by ABC Nightline (first aired on TV July 7, 2008).

Who dugg this?

Digg DudeWhat is Digg?

Digg is a place for people to discover and share content from anywhere on the web. Digg surfaces the best stuff as submitted and voted on by the community. Take the Tour to learn more.

6 Comments

show profanity settings
expand all
  • neiffer, on 07/08/2008, -0/+7This model is a refreshing change from much of corporate retail which insists on outsourced call centers and awful customer service. Bravo to Zappos..
  • EvanHamilton, on 07/08/2008, -0/+3Truly awesome company. I love that they're not about shoes, they're about customer service. If Yahoo! could embrace that model instead of focusing so tightly on their specific products and "personality" (or lack thereof?), they might actually survive.

    Anyone starting a company, personal brand, band, or just a website should watch this.
  • rustybrand, on 07/09/2008, -0/+2Way to run a company, and way to look to the long-term.
  • sptrobb, on 07/08/2008, -1/+2Tony is my hero! What an inspiration he and his company is.
  • ralent, on 07/18/2008, -0/+0Tony is an incredible person ... I just wish Zappos treated thier affiliates as well as the employees. I've sent a couple of million in business to Zappos and I've gotten some pretty insulting e-mails from them. Hard to believe it's the same company that Tony runs.
  • skimblogger, on 07/08/2008, -1/+1Zappos rocks!

  • Add a Comment

    Login or register to comment!
    Or, sign-in super fast with your Facebook account ...

© Digg Inc. 2009 — Content created and posted by Digg users is dedicated to the public domain | Terms of Use Updated | Privacy Policy
DIGG, DIGG IT, DUGG, DIGG THIS, Digg graphics, logos, designs, page headers, button icons, scripts, and other service names are the trademarks of Digg Inc.