What is Digg?208 Comments
- ScoobyG, on 02/13/2008, -5/+107Even though the amount is ludicrous, I hope she wins the $54 million. That's the only way BB is going to learn.
- Ajajadude, on 02/13/2008, -1/+55For the average Digger, avoiding an STD isn't all that difficult.
- okaroleo, on 02/13/2008, -3/+48Oh man, i am so digging this. I deal with Best Buy few times a year, its just painful. I do my best to avoid them.
And potentially loosing tax info? she should get few million just for that. Best Buy has no prevention policy and is absolutely careless.
...and they failed to provide portable toilets for Black Friday campers. Brutal. - Beson669, on 02/13/2008, -4/+49I submitted this on a similar story but I'll repost here:
Having worked for the Geek Squad for a couple of years I can say this: In defense of the Geek Squad (the service company bought by Best Buy and used to "re-image" their own techs), BBY continues making extreme budget cuts in the service area, which means more and more computers get brought in and backed up due to a steadily decreasing workforce and labor budget. We used to keep 6-7 pretty smart guys on hand at our precinct at all times and made the store tons of margin but it got to the point we had our supervisor position removed, 2-3 employees scheduled for the entire day, customer service crap spilling over into our section, and a sincere lack of giving a ***** from the BBY management. In lieu of this, BBY's ***** computers and equally-***** salespeople didn't know how to match a customer up with the right product, always selling some cheap POS (because they were selling as if they were the ones buying and wanted to at least say they made a sale) so more and more computers get brought back. In light of this, stuff becomes missing because there is so much of it and it is a complete hectic nightmare to go into the store (btw: my precinct was consistently rated top 50 in the 800+ stores in the company so I don't even want to know how bad it was for other stores).
Because of lawsuits like this, the agents who actually knew something about computers had were over time forced to use "company-approved" methods only to fix computers, which basically meant a few free-ware programs offline and hooking the units up to "Jonny Utah" which is just a VPN to Indians overseas to fix computers. All decent techs left because the job only required you to have a "decent" knowledge of computers then and even then we were told we were "salespeople first, techs second". We lost stuff all of the time because BBY spent so much on advertising GS (increasing traffic) and decreased labor budget substantially giving it to their sales floor instead. That and it got to where any "major" hardware repairs had to be sent off to a service center.
It's all a joke. But for idiots who don't know any better (read: most of the people who use computers and are over the age of 30) it's a supposed life-saver. In all honesty the laptop was probably lost en-route to the service center or given to another customer on accident, and more than likely her information won't be stolen (would you steal someone's identity if you came across a strange laptop?) but it's the principal of the matter... it COULD happen - medalian1, on 02/13/2008, -1/+41I avoid Best Buy like an STD.
- john2kx, on 02/13/2008, -1/+31People didn't have to camp out in front of Best Buy before Black Friday.. Why should BB have to provide portable toilets?
If you're going to camp, come prepared. - inactive, on 02/13/2008, -1/+30Give them nothing! But take from them everything!!
- degoba, on 02/13/2008, -1/+30***** the cost of the laptop. She had her personal taxpayer information on there AND BEST BUY BROKE THE LAW. By not informing her of the loss of her personal data then they are in violation of breach of security laws.
She could be in real big trouble if someone gets ahold of that information and misuses it. Losing sensitive customer data is a serious ***** thing. She has every right to ream Best Buy a new one and then throw salt on the wound. - james.mattson, on 02/13/2008, -1/+18unfortunately the justice system only seems to make an example out of individuals... not corporations.
If an individual had taken the laptop, and presumably the data, they would be in jail. Best Buy needs to pay. - zaffdigg, on 02/13/2008, -2/+19This actually happened to me too. It went out for repair and didn't come back for a LONG time. When it finally arrived it was busted up pretty bad. After 6 months of wrangling and negotiating with C-level management they gave $2,000. I thought I had prevailed. I saw this and was like, SH&T!
- YoHenYo, on 02/13/2008, -2/+18Wow 54 million??
When my Macbook's hard drive crashed and had to be repaired, I only got a free copy of iWork.
Should have aimed higher, I guess. - InfamousAtheist, on 02/13/2008, -1/+17You really think BB is going to learn a lesson here? They'll settle this as quickly as possible then forget it ever happened. The next poor bastard whose laptop gets stolen from or by the geek squad won't have the stones to file a huge lawsuit like this... they might negotiate more than $900 (which is insulting) but as long as BB can continue profiting by ripping consumers off, they will.
So... if you have to do business with Best Buy, be prepared to sue them when they try to ***** you over. - stavrogin2, on 02/13/2008, -3/+1954 million dollars? You'd think she was suing a dry cleaner for losing her pants.
- garfonzo, on 02/13/2008, -1/+16I fail to see how he was defending Best Buy.
- SleepingOrange, on 02/13/2008, -2/+16It's really too bad that it has to come to such an outrageous settlement to set a precident for a compensation situation that should have been pretty straightforward.
That being said, I hope she wins a decent settlement out of this, and the precident is set once and for all. - inactive, on 02/13/2008, -2/+13We are more concerned about DTD's
- mode7even, on 02/13/2008, -0/+11That's why you don't go to Geek Squad. They aren't tech people, they're mainly hired based on their salesmanship. I took a computer there years ago before I knew how to deal with tech problems myself, to get a spyware issue taken care of. Two weeks and $200 later, as well as the guaranty of the geeksquad rep, it was fixed. Alas, it was not. Avoid Geek Squad at all costs.
- pipdip, on 02/13/2008, -2/+12$54m is crazy but Best Buy's first offer was unacceptable. Planning less than the original price of the laptop, not including any data loss and apparently forgetting she paid $300 for a warranty from them. She was then lied to about the status of the laptop. I do hope she does get enough for Best Buy corporate to notice.
- Sovknight, on 02/13/2008, -0/+10Get them. GET THEM! They should be forced to pay up.
Best Buy isn't the best buy, and never has been. - CrazyDave303, on 02/13/2008, -1/+10It should be a standard $1m for all customers that lose personal data. It should be the law.
You almost get that for dumping hot coffee on your lap at McD's - darny, on 02/13/2008, -1/+10are you sure you don't work for geek squad?
- fyreboltx, on 02/13/2008, -1/+9For once, I agree with a stupid lawsuit. BB is scum, and they deserve to lose a couple of million over this.
... Ok, fine... I hate Best Buy and will pretty much digg anything to slander a ***** company's name. Hell, it could've been a lawsuit over not being greeted properly and I would've dugg it.:) - JEWestbrookJR, on 02/13/2008, -0/+8I know exactly how you feel. I live in Wichita, KS and own my own computer repair company. I am the ONLY person in Wichita that is actually certified (A+, Net+, Microsoft certified professional) offering repair service to home-based consumers. And I'm about half the price. People really don't know what they're getting themselves into with the geek squad. The government really needs to step in the computer repair business like they have the auto mechanic industry and not allow people to provide this service unless they have formal training to prove their credentials.
- inactive, on 02/13/2008, -0/+7Me too...I was there just yesterday
- mcse2k3, on 02/13/2008, -6/+13Everytime I see someone walk into Best Buy with their computer I want to go slap them in the head... I own a small computer biz and sometimes I just want to sit outside of BB and hand out my business cards. I can do a more professional job for far less than the queer squad team who doesn't give a crap about anyone b/c they only make $7-8 per hour....
- jlmillstein, on 02/13/2008, -0/+7And it should be at least 500 grand for victims of the Geek Squad porn thefts
- jtmOBX, on 02/13/2008, -1/+8Yeah, I hate when other people loosen my tax info.
- pcpimpster, on 02/13/2008, -0/+7So the geek squad lost a laptop then spent half a year before owning up...?
I can see now who runs what: --- at BB -- and its all doomed for failure. - darkecho, on 02/13/2008, -0/+7Here is the problem. Data loss in this case does not mean them formatting your hard drive. This time it means the physically lost hardware containing very sensitive information. (ie. Social Security Number). Not to mention, they did not notify her until she called bitching and moaning (which was definitely justified).
At least with this lawsuit, the person realizes $54 million is ridiculous and is using that figure to get peoples attention. I personally think, they should pay all costs she has incurred (laptop + sales taxes etc, identity theft stuff she did, lawyer, etc.) plus a couple extra bucks because it was a pain in the ass. - Kenzan, on 02/13/2008, -2/+9Look, just posting the ORLY owl isn't really a comment.
- benplaut, on 02/13/2008, -1/+8I notice you've logged into Digg for the first time in two months just to make nine trolling comments to this article. Shut the hell up. Stop advertising your own goddamn business--there's a place for that, and it isn't here.
- Jones82, on 02/13/2008, -0/+6I got gonorrhea from riding a tractor in my bathing suit
- SimonSezz, on 02/13/2008, -0/+6I avoid Best Buy also. It's sad that the American consumer has chosen price over service and the corporate stores like Best Buy and Circuit City have pretty much killed the mom-and-pop computer stores that did a much better job treating the customers. Now most consumers have no choice but to go to *****.
- jemmrich, on 02/13/2008, -0/+6does this mean im not the only one with tigerdirect lost rebates?? it pisses me off that they say wait 6 weeks but by then they cant do anything because a) its over 6 weeks, b) cant get a hold of any one, and finally c) when you do, they simply say they never received it.. sorry customer!
mail in rebates are ripoffs and should be replaced by instant rebates, taken off at time of purchase so the store deals with the crap - inactive, on 02/13/2008, -1/+7Just goes to show that Best Buy isn't.
- saucedmike, on 02/13/2008, -0/+6I prefer to help the sites I like
- JEWestbrookJR, on 02/13/2008, -0/+6This has seriously been my favorite story on digg that we have gotten to watch unfold from beginning to end. I really hope that we see a working class female blogger that we started reading and digging her story turn into a millionaire because of her expose against best buy. The company needs this. They shouldn't get away with their terrible training, lack of compensations, and a "geek squad" that doesn't even require the standard CompTIA A+ certification. It's like a chain store of mechanic shops that hire dudes to work on your car that simply swear they know what they're doing and have no formal training.
- TwwIX, on 02/13/2008, -2/+8Shop at newegg.com next time.
- TheAstronomer, on 02/13/2008, -2/+7there are ads on digg??
- InfamousAtheist, on 02/13/2008, -3/+8What ad?
- Animental, on 02/13/2008, -1/+6Let 'em squirm.
- Jb611, on 02/13/2008, -0/+5Note: Reward zone points apply to nothing in the store. Thank you for being a valued customer.
- gordonf238, on 02/13/2008, -1/+6Well, if it's press coverage she wanted, she got it. BTW, who trusts a bunch of undertrained high school kids with their precious laptop?
- nizzy1115, on 02/13/2008, -0/+5Well, the average time for laptop repair at best buy is around 5 months, so waiting 6 months to tell her isn't so bad.
- dizturbd2, on 02/13/2008, -3/+8I just learned to fix things myself. http://www.fixya.com/ gives me great info on most of my electronics. As far as Best Buy, well, I can't fix stupid.
- mcse2k3, on 02/13/2008, -1/+6I thought I was all by myself here for a while... Nice to see someone else out there like me... I never bothered to get my A+, but I do have an MCSE and have been doing this since the age of 11 (now 25). We just have to come up with better advertising I guess... Let BB keep screwing people so when they come across my add on sign somewhere, they will be more likely to let me handle it the next time.
- RG13, on 02/13/2008, -1/+5well technically (grammernazis help me out here), i think "loosing" actually works here (though it probably wasn't the desired effect)
ex. He "loosed the plague onto the world." - inactive, on 02/13/2008, -0/+4The difference is your Macbook got repaired, not disappeared, and nobody lied to you for months on end.
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