What is Digg?Sponsored by Dragon Age: Origins
Join the Dragon Age: Origins development team on Facebook view!
facebook.com/DragonAgeOrigins - EA presents BioWare's new dark fantasy epic Dragon Age: Origins. '9/10' from Game Informer.
65 Comments
- Drahkar, on 01/01/2009, -1/+20The problem isn't really the hardware. The hardware is just as decent as its ever been. The thing that is killing them is the farming out their support to India. Nobody likes dealing with someone they can't understand on the phone. Between the accent and language barrier there is also the cultural one. Like it or not that manifests on the phones as well and is especially apparent when a woman calls in and has to deal with a male support tech.
All that adds up to horrible service and the service plays a big part when dealing with these types of providers. If they can't support the customer, the customer is going to go somewhere else. - Wulffy, on 12/31/2008, -3/+18It's that easy: HP offers much better service and quality than Dell. Dell should go back some years and should start delivering quality components as they did years ago.
Today you pay for a Home PC perhaps 40% more than other offer it in the same quality and the same components. It's no problem to pay more, but not with cheap components like Realtek.
Service must be much better as Dell did years ago. - DaveBlaze, on 01/01/2009, -0/+14She's a power user.
- roxgod666, on 01/01/2009, -1/+14I certainly wouldn't say that HP has better quality but it is cheaper. HP is well known to have overheating problems and hardware issus where the lowest end Dell, the Inspiron already has decent build quality to it. Dell just needs to lower prices especially with the XPS and they'll be back into it.
Also, HP has a lot more deals with schools than Dell does mainly because they have more AMD processors that cut the costs. - specialK16, on 01/01/2009, -0/+12Checking her stats, I've seen WAY WORSE power users.
edit: On a second thought: 95,970 articles dugg in almost 2 years?? Digg should ban this kind of behavior. Did she really read 95 thousand articles? - sullyz0r, on 01/01/2009, -2/+12Not really sure why. Dell makes much better computers for the price. Don't believe me? Try to build two comparable builds on hp.com and dell.com. Not only will the dell computer be about 10% cheaper, they offer 20-30% off very frequently.
And shoddy parts? I haven't seen any. - inactive, on 01/01/2009, -0/+9That's about 1 article every 5 minutes assuming she's on Digg 12 hours a day, 7 days a week.
- Lasereth, on 01/01/2009, -1/+10I work with Dells everyday and I have no problem with them. Their tech support is EZ, if you tell them what you've tried they will send a part for free with no questions asked. Plus every other week Dell has Pentium dual-core desktops with 2 GB of ram, 250 GB HDD, 20" LCD, mouse, keyboard, DVD burner for $350ish brand new which is outrageously cheap. It's hard to build a quality PC on NewEgg for that much since LCDs that size are $200 by themselves. If more people knew about their ridiculously cheap PCs then I bet sales would go up. People still think that laptops and desktops are $1000 with any good specs and that is simply not true with Dell.
- hsep88, on 01/01/2009, -2/+10Wouldn't it be great if Steve Jobs left Apple because Dell made him a better offer?
- SammyJr, on 01/01/2009, -0/+8For home use, yeah, but for business, I want a compatible part shipped next day that just drops in and a tech to put it in if I'm too busy.
- twoboyzzmommy, on 01/01/2009, -0/+7She must have taken that speed reading course at the local community college!
- 16x9, on 01/01/2009, -0/+6Assuming that my time isn't worth anything. And not just the time it takes to configure and construct the machine but also the time it takes to deal with problems (few manufacturers are willing to take responsibility when something isn't working -- they almost always blame the problem on something [anything] other than themselves).
No doubt putting machines together is a fun and informative hobby. But most people have no more interest in this kind of activity than in building their own car from scratch.
What we are doing may be "inexcusable" and "retarded" in your eyes, but I think we're willing to live with that. - Warom, on 01/01/2009, -1/+7Dell seems to be getting back on track, the new XPS and Studio laptops are fantastic. The Inspiron are great for budget machines. Their Desktops seem to be getting back the build quality.
The Adamo and XPS Studio 13 should continue Dell's attempt at changing their image. Also their uptake of Ubuntu has really improved Dell's names with Linux users as it tries to get better driver support.
Dell really seems to be listening to people on ideastorm too.
I think that Dell's design is only behind that of Apple nowadays. - chaoswings, on 01/01/2009, -1/+6Any time someone has a problem first thing I ask...Is it a Dell?
They are overcharging you for parts and they always seem to ship them with faulty drivers. Quite often when people bring in their Dell I have to update the BIOS because it won't run with the new cards etc. I have never seen these problems with HP. All their drivers et al are barely holding together...the minute you swap something out you usually get a problem. Also let's not get started with the amount of crapware they load on the PC by default. It's ridiculous. I could go on about customer support but that problem is not unique to Dell.
Dell products are hit and miss. Some will run without a hitch and others are rife with problems. - badqat, on 01/01/2009, -1/+6Dell's just going after the market Packard Bell used to own, that's now dominated by brands like eMachines.
- specialK16, on 01/01/2009, -0/+4HP consumer support is also based in India. I used to work in call center giving HP-KV (notebook) support in Costa Rica. I left but months later I found out they move all HP-KV services to India.
Just a little tip, if you are really pissed, just ask for a manager, then ask for a CASE MANAGER. Those guys are allowed to do practically everything to make a pissed off customer happy. - Jlaugh, on 01/01/2009, -4/+8It be great if Dell offered OS X.
- Jlaugh, on 01/01/2009, -0/+4He'd cut the Dell product line down to a few lines no doubt.
- judicar, on 01/01/2009, -3/+7Ah Dell, when they layed me off in 2003 the stock price was somewhere in the 30 dollar range, now it's heading into delistment range. I can honestly say I wish that company nothing but ill. Employees are nothing cells on spreadsheet and quarterly layoffs are a core business strategy.
- Warom, on 01/01/2009, -1/+4no
- supermanly, on 01/01/2009, -1/+4Agreed. She's dugg 95,970 articles in the time that I've not even broke 1,000; she joined Digg about 1 year before I did.
- mrjit, on 01/01/2009, -8/+11BURY THIS ***** POWERUSER SPAM. 95,970 DIGGS SINCE MAY 07.
- Richandler, on 01/01/2009, -0/+3A company restructuring to remain competitive? I wonder what other three companies could possibly have benefited from something like this.
- dagr8tim, on 01/01/2009, -1/+4I don't know what your experience is, but Dell's given me way better service on my desktop than on my laptop.
Not to mention, Dell gives my office better support than HP. On our Dell boxes, we call, verify the box is under warranty and let them know what part we need. They usually overnight the part and we return the bad part. HP wants us to ship them the suspected bad part, they test it and then decide if they are going to replace it. - uptown, on 01/01/2009, -0/+3While they're at it, they should also fire whoever conceived the reimplementation of their technical support forums as a social network. They've taken what was an invaluable community of knowledgeable dell system owners, and turned it into a slow, unnavigatable mess of a site fracturing the years of content into a barely searchable mess that places more importance on your website friendships than actually finding technical solutions to technical problems. The result has been a sub-4% approval rating of the new site.
More info here:
http://en.community.dell.com/forums/p/19240925/193 ...
- inactive, on 01/03/2009, -0/+3@georgemason01
That's okay for you to sit in your basement for a day and play the tech expert but my time is worth money, and my weekends are for my family. You can build your own, but ***** what you think is retarded and inexcusable, I'll buy mine like 90% of the planet does kthanxbye. Sure it's fun putting them together, but the price of a PC today is hardly worth me bothering doing it myself anymore. Add video card and ram is about all I open it for nowdays. - inactive, on 01/02/2009, -0/+3then dells would become a $1000 more expensive, half of the hardware, and a cool ui.
- Warom, on 01/01/2009, -0/+2Well I was just referring to the products, I don't really know much about buisness. Hopefully Dell can stick around to deliver more good products.
- insertnewsn, on 01/02/2009, -0/+2Go find me the parts to make my own 17" laptop.
Oh, you can't? Ok. I'll buy from Dell then.. - ReaXan, on 01/01/2009, -1/+3I still consider Dell a quality product even though their is an obvious markup you pay for owning a Dell product. HP bought out Compaq and then started to put out some very affordable desktop solutions thanks to the AMD64 X2 as well as making higher quality laptops that were more pocketbook friendly.That compared to Dell and their heavy usage of higher priced yet higher quality Intel components.
HP and Dell are still both great companies in my opinion but Asus is catching up with them in the Netbook market. - TheCash, on 01/01/2009, -2/+4Dell never offered "quality" components, and their failure rate was through the roof compared to other companies. The difference is they used to have great customer service and an unbeatable price advantage over the competition, neither of which remains today thanks to job outsourcing and a tighter PC market.
Here's hoping these "top executives" are the ones who decided to turn to Apu in Bangladesh for their customer service. - DangerCollie, on 01/01/2009, -0/+2I'm not sure execs jumping ship are a sign of a company getting back on track. Sort of like seeing rats going over the side of your cruise ship.
They may see a really bad stretch ahead in '09 and probably into 2010 and there may be bigger problems we don't know about. There might be some creative accounting going on and they're worried about the new regulatory climate of an Obama administration. Or they've made a lot of money and just don't feel like riding out the lean times ahead with lower bonuses.
I can think of a lot of bad reasons for execs to be jumping ship but not many that bode well for customers or investors. - izolutionz, on 01/01/2009, -0/+2Dell makes ugly boxes. They were forcing the commodity label on pc's and it backfired. As soon as PCs became more than commodity boxes, retail sales (something Dell didn't have) became important. Dell has a long ways to optimize their supply-chain to improve profit before they design boxes that are actually appealing. HP is handing it to them because they have great R&D support for supply-chain optimizations and design. Above all, HP has better execs. Michael Dell is an arrogant prick who only knows how to sell cheap.
- jp3550, on 01/02/2009, -0/+2Maybe you were the first part of the restructure.
- sullyz0r, on 01/02/2009, -0/+2I don't do tech support for a company--my experience with Dell is entirely on the consumer side of it, but I've purchased 2 myself (1 desktop, 1 laptop), one for my father, and one for my mother. Besides a Hard Drive replacement for my dad (after 4 years, which isn't too shabby), I haven't had any problems.
I can understand the server side of it, but as far as my experience goes, I've had no increased cost of ownership.
Oh, also, I purchased the accidental damage plan for my laptop, my sister spilled pop into the keyboard, and I called Dell up, got a box within 3 days, and got a new computer in a week. I was pretty satisfied with their service. I understand that might be pretty slow for things where you might need next-day service, but for $100 on a 3-year ownership, a 1-week entire-computer replacement is something I can deal with. - blackpearl, on 01/01/2009, -1/+3You are very lucky or don't buy many computers. I purchase over 1500 computers a year, and about 500 servers.
Dell would have to come in and put them in for free; and then pay me monthly my company to keep them, they offered 5 full time support people one time for our server room. If they need that many people, even they expect trouble.
They are very inexpensive yes but the cost of ownership is incredible. I had a new VP of purchasing come in, he orderd me to switch to Dell. I ordered 10 desktops, the VP IT blew his stack, in 10 computers there were 7 Images in order to get them to work. They fortunately fought it out at the VP level but we bounce back and forth between Lenovo or HP.
georgemason01 get your head out of your but, they don't give a darn about anyone that buys less than a couple of hundred machines a year, none of these companies could survive on the consumer market, you just get the computers the guys like me don't need. - deadbaby, on 01/01/2009, -0/+2I've had nothing but problems with Dell's over the last few years. Mostly related to the Dell software and adware they pre-install. The hardware itself is fine. They may be making some money on it but it's a public relations problem.
- miloez, on 01/01/2009, -0/+2Better than $1 a year?
maybe I should hire him! - monomon, on 01/02/2009, -0/+1restructuring method and procedures continually make the company more efficient..
doni@
limasahabat.com - pirate2b, on 01/02/2009, -1/+2Now this is just a thought but maybe its time that Dell break itself up and give the money back to its investors.
Simply based on the trend I see here it seems reasonable - Psych77, on 01/07/2009, -0/+1Building a PC is easy - it's just following the motherboard manual to see which components plug into which jacks.. I've built a few for myself and family. The problems come if / when you start getting problems a year or more down the line.
If you've bought the PC from someone like Dell you call them and know it's there responsibility to fix it. If you've built it yourself then you need to work out whether you have a hardware or software problem, then which component is at fault before you can contact the supplier of that component for a replacement. When you buy a PC you're paying for the support. - NunoPCruz, on 01/01/2009, -1/+2There is one guy right next to me working with one of those Acer Ferrari laptops. I won't even ask him how much it costed not to embarrass him...
- NunoPCruz, on 01/01/2009, -0/+1Sure, because Dell computers desperately need a makeover.
- miloez, on 01/01/2009, -1/+2HPs are sold at more retailers and are generally cheaper.
- Fragnarg, on 01/01/2009, -1/+2tru dat
- inactive, on 01/01/2009, -1/+2HP is horrible.
- djholybolt, on 01/01/2009, -2/+3I completely agree... namely because I work for HP!(notebook support) and I have to tell ya.. every person I get says this exact same thing: 'Thank god you speak english!'
People don't like complications when it comes to getting support. People want their ***** fixed and as soon as possible. People don't like spending 2-3 hrs with a rep from Bangladesh who doesn't know what the ***** they are doing and can't communicate ***** to the customer. Most everybody I deal with on a daily basis asks for a line to the american-based call centers because they get dicked around by the guys across the ocean.
Dell has gone so far as to export ALL of their support to overseas businesses. They don't have any US support presence, None. Nada. Ziltch. People can't stand outsourcing, especially nowadays when people are offended because it removes jobs from our country and helps bring down the economy.
Dell AND HP need to get 100% of their support back in the states. -
Show 51 - 68 of 68 discussions
The Digg Toolbar for Firefox lets you Digg, submit content, and keep track of Digg even when you're not on the Digg site. Download the official 
© Digg Inc. 2009
— Content created and posted by Digg users is