What is Digg?462 Comments
- jthei, on 03/20/2008, -3/+299"This job would be great if it wasn't for the ***** customers."
- lisaawesome, on 03/20/2008, -2/+192I worked as a customer service manager at WalMart, and when I had to bring higher up managers into a dispute with a customer (usually over return policies) my managers consistently sided with the customer disregarding the fact that my job was to enforce the policies. These customers then realized they could argue with me over anything and get free products or money back. Some would come back on a weekly basis and treat me like ***** and waste my time and generally make me feel as though my soul was being crushed. Nothing in my work experience has ever made me feel as awful as being thrown under the bus by my managers. And for what? The store doesn't make money off of customers like these and it crushes the morale of their employees. Thinking of all this has made me kinda sad now.
- solidus636, on 03/20/2008, -1/+146I read somewhere that a lady went into EB games to get Super Mario for xbox and she wouldn't leave. There's your reason.
- JAVandiver, on 03/20/2008, -5/+148Everyone in management should read this article.
- dancee, on 03/20/2008, -7/+89Very interesting article.This is the first time I have read something on this subject from the employees point of view.
- Gophergreg, on 03/20/2008, -1/+77I had a retail business for a few years, and the customer is definitely not always right. Some of them (a very few, fortunately) are nothing but a giant suck on your time and resources. I had to fire a few customers and I didn't feel a bit bad about it. Most of the time, a problem is something that can be worked out pretty easily and the customer will leave happy. But for those soul-sucking customers that can never be pleased, just show them the door. You'll be better off in the long run.
- ineptsavant, on 03/20/2008, -1/+73I'm a small business owner and have to deal with annoying customers regularly. One lady kept complaing so much even after I had gone well beyond the call of duty as a business who is supposed to make money that I just told her to "listen lady my service is obiously horrid, so you can take your ***** and go get somebody else to fix it". I loved the look on her face it's like I could see the gears grinding as her first thought was "you won't get any of my business" and then realizing that is exactly what I wanted and that there was no way for her to win from that point on.
Anyway customers suck which is why I'm shutting down my business and changing careers. - diggymow, on 03/20/2008, -1/+70>hug
- diggface5000, on 03/20/2008, -2/+69I think this was a good article. I used to work in a well-known underwear store where the policy was to return ANYTHING. If the computer could can it, we could return in. One rather large lady was clearly too big for the largest size we made. Still, every few months she'd bring her worn out and stained underwear back complaining that the elastic waistband didn't hold up. First of all, I was in high school and horrified at having to regularly dispose of her dirty underwear. Second, you can't just go and get free underwear whenever yours break! How can a company make money that way? Only your profitable/polite customers get to always be right.
- dpknc84, on 03/20/2008, -1/+65Good story, not so good mental image this early in the morning right now.
- punchinelli, on 03/20/2008, -1/+59My best friend used to work at Papa John's and he said this nearly ruined their net income every month.......
He said people would come in with a pizza that is 95% gone, and say "there's a hair on it" and make them bake an entire new pizza for them to "fix the problem" and that the same people did it over and over again - gingerchris, on 03/20/2008, -1/+57theres one person that actually believes that the customer is always right; the ***** customer
- diggface5000, on 03/20/2008, -2/+57Maybe you misunderstood the article. The article didn't say "how stupid customers are" or that you should treat customers like idiots. He's still saying to provide good customer service, but not at the expense of your dignity. I've watched someone bring in an item to my store, pull a tag off of a similar item, bring it to the counter and say they want to return it with the tag (which happened to fall off.) Why should I return that? I've had one of my cashiers calmly explain a policy to a customer and in return get screamed at and verbally abused. That customer isn't right. Clearly you've never worked that kind of job, because if you had you'd know the abuse that "the customer is always right" slogan forces people to put up with.
- doctorfungi, on 03/20/2008, -2/+51I've always failed to see why someone who's been in a shop 10 minutes is automatically correct over someone who's been working there 10 years. In my experience, if the customer is making statements about your shop, product or whatever... 90% of the time they're wrong.
- inactive, on 03/20/2008, -0/+49Did you even READ the article?
- apothekari, on 03/20/2008, -1/+48Well said diggface5000.
My store is currently in liquidation and it has been very very difficult in many ways.But last Thursday just had to take the cake.
We have 10 or 15 HUGE signs saying all sales final {we ARE liquidation after all} and that morning I rang up a guy for 5 or 6 videos and sent him on his way.
A couple of hours later this guy {who was wearing a postal uniform I should add at this point} came back in with a video that had NEVER been in our store and tried to exchange it and said I had sold it to him that morning. And he became infuriated when I told him that DVD had never been sold here. I even showed him all the transactions including his that I had rang that day on the screen and that his DVD wouldn't even come up in our inventory database!
STILL he ranted and raved suggested I was calling him a liar{Which I didn't but he was}and threatened to call in and get me fired as if I was going to have a job in a week or 2 because we are GOING OUT OF BUSINESS!
If I had my way EVERY man woman and child in this country would be mandated to work retail during the last two weeks before Christmas 2 years out of every five.If they did this country would have a little more respect for the Retail employee. - nicksauce, on 03/20/2008, -5/+52After working at walmart for a year, i can safely say the customer is always a *****.
- wintersland, on 03/20/2008, -1/+44That didnt last too long:
http://duggmirror.com/business_finance/Top_5_reaso ... - skamper, on 03/20/2008, -5/+47Damn working at Starbucks we basically throw ***** right at the customers if they want it. Hate that *****. I'd rather tell them to F off and find a better business. Go ahead and digg me down since I know 99% of you hate starbucks. It's a pay check. :)
- BigPapi, on 03/20/2008, -2/+43You can't really blame companies like Costco for tightening their policies and saying "no" more often. A few years ago I once saw a guy in the return line at Costco ask for a refund on a 3-4 year old television. He had no receipt, box or remote, just the dusty, scratched TV, lying upside down in a shopping cart, and he wanted a refund. It was just ridiculous. And what was even crazier is that they gave him 75% of his money back!
- DephexTwin, on 03/20/2008, -1/+41Wow...... I think you just described what it is like to have literally no dignity whatsoever.
- Ovalteen, on 03/20/2008, -0/+37Should be easy enough to fix I'd think. Open the pizza box before it leaves the store and have both customer and employee verify it is satisfactory. If the same customers continue pulling that crap, deny them service. Sure, they might badmouth your company, but they probably aren't saying great things about it now.
- gypsi, on 03/20/2008, -8/+43everyone knows management can't read. just tell the bullet points
- Rxbrent, on 03/20/2008, -1/+31Didn't Sprint kick about 1000 of these type customers out a few years back? I thought that was great when I read about it.
- eightfivezero, on 03/20/2008, -1/+29I wish my boss would read this.
- piratearggghhh, on 03/20/2008, -3/+31I worked in Best Buy years ago at the tech services dept (which is now Geek Squad) but it was fun developing stereotypes for customers. Yes, it's wrong but I'd say me and my coworkers can guess how a customer is by just by looking at them - taking race, gender, dress etc. with almost perfect accuracy. You know which ones are gonna be a pain in the ass. People who work customer service jobs know what I'm talking about. One of my coworker's dream was for a customer to spit in his face so he can kick his ass..that's how bad it got.
- DephexTwin, on 03/20/2008, -1/+29The worst are the people who try to make a public spectacle when they aren't getting what they want. I remember being in a line to return something at Best Buy, and there was this fat, annoying lady yelling at customer service because her item was not working and was out of the 30-day return period. She kept getting louder and louder, and clearly thought that those of us stuck watching her were on her side. But we all just thought she was an unreasonable, immature bitch and the closest thing to a positive feeling we had was schadenfreude. We were glad to see Best Buy stick to their guns in this particular case, because she didn't deserve jack ***** from them. There is nothing to be gained from pleasing this kind of a customer, and if she vows never to go there again (and actually sticks to it), then the company is better off.
- bgmowen, on 03/20/2008, -1/+27My boss just agreed with me on this one XD
- czeman, on 03/20/2008, -2/+27...and now now you show your true colors.
- dlllb, on 03/20/2008, -1/+26I was gonna make a smart ass comment but I think the following will suffice;
Nacho, you're a prick. - Dweller99, on 03/20/2008, -1/+25"the customer is always right because the customer pays your wage."
How does that equate with "Some demands clients make are unrealistic"? "Always right" except when they are being "unreasonable"? I AM a business owner, and some customers cost more than they bring in. That is a fact of business. - inactive, on 03/20/2008, -3/+27Another self-entitled douchebag who only proves the point that customers can be *****. Buried for being a dick.
- Fullvinyl, on 03/20/2008, -0/+23This from the archetypal ***** customer referenced in the article. Have you ever even been involved in customer service besides "paying the wage"?
- Gir53457, on 03/20/2008, -3/+26Well anyone who has ever worked retail is aware that the customer is a ***** retard.
Anyone who has ever done Janitorial work for a Target will also know that despite the fact that the women's bathroom door is closed, with a sign on the front that the women's room is closed an the cleaning cart blocking the entrance; a horde of pissy women will still attempt to circumnavigate all these obstacles and act like it's the end of the world when they see me in there with a mop and freak out because there is man in the women's bathroom. - julialopez, on 03/20/2008, -2/+23i wouldn't say the customer is always wrong, just the vast majority of the time.
- JSager, on 03/20/2008, -1/+21OK, so I get the point of the article, but the five points were just the same point repeated in five different ways. Treat your employees better and don't take it from abusive customers. Also, I didn't like the fact that they denied that guy his freedom of speech and tried to cover it up by claiming he was interfering with the flight attendant's duties... and I'm Jewish so believe me I would have been offended by the Nazi hat.
- reginaldino, on 03/20/2008, -2/+22I'd like to punch that guy in the face. Having to bite your lip because you have to please a stupid customer who is a know-*****-all is depressing and pisses me off. The amount of times i've been told that i'm lying to a customer (usually over prices) is unbelievable.
One time i didn't hold back and proved that we were the cheapest in the City and compared to big e-tailers. The amount of abuse i got was uncalled for. - TomK88, on 03/20/2008, -13/+33I didn't know people actually believed that old saying anymore...
- BrewBeau, on 03/20/2008, -1/+20Hey, you're one of the people discussed in the article. I always knew the real jerks are the ones who haven't had to actually work a day in their lives.
- superdrew0413, on 03/20/2008, -1/+20When I worked retail I had the same thing happen. I also used to get called a liar repeatedly for stating that Pokemon is only for gameboy/N64 and not for Playstation.
Also, back when there was still a transition from vhs to dvds I used to get yelled at because we only carried a new movie on dvd and not vhs. For example, we carried the Matrix on DVD for months before it was "released" on VHS and a lady yelled at me because she thought that because the DVD cost more that that we were forcing her to buy it on DVD. I tried to explain to her that you could, in fact,buy the Matrix on vhs at the time the DVD came out for something like $110 but, she would have to buy it through WB. She asked why "we" would charge so much for a vhs tape and I told her that WB was forcing you to rent it on vhs. Ticket+rental+buy vhs+replace w/dvd= more money. - saigumi, on 03/20/2008, -0/+19So, Nacho... where do you work?
I DEMAND everything you have for 1 penny.... no, make that a penny that I am going to cut in half. I am the customer, so I am right. Give. NOW!
Argue your way out of that box. - chrissku, on 03/20/2008, -1/+19Some people are just ***** in general and nobody should have to deal with them. We all know who those people are and those people know who they are.
- anstice85, on 03/20/2008, -1/+19No. A customer like that will more than likely keep ripping you off once they see that they can get away with it. This is not better.
- moletimer, on 03/20/2008, -1/+19I've always hated that 'customer is always right' maxim, especially when you know the customer is wrong.
- czeman, on 03/20/2008, -0/+18I was threatened by a guest about 13 years ago because I wouldn't let him smoke in a line he was waiting in. I immediately contacted Security and had him ejected. According to your logic, he was a paying customer that should be able to get away with breaking the rules and threatening employees.
I don't think you understood the article or even know what you're arguing about. The article doesn't state that the customer is always wrong; it says that they aren't always right. Abusive customers are bad customers. Losing them isn't necessarily going to cost you any business. Do you think those people are really going out praising your business when all they do is complain anyways? Good riddens! - czeman, on 03/20/2008, -0/+17No, split the remaining 95% up among the employees! :)
- Aensland, on 03/20/2008, -1/+18Clearly, this isn't the kind of customer whose business we want to keep.
- VladislavIII, on 03/20/2008, -2/+18I don't think anybody in IT ever thinks the customer is ever right. Unless they've contracted with you to perform the detailed requirements analysis and signed off on what you've produced. Then they're right. Until you discover that you failed to discover critical elements of the business requirements in your analysis. Then they're wrong for signing off on your work.
- Gir53457, on 03/20/2008, -2/+18Bitch: You! The wedding registry is broken! Fix it!
Me: I'm sorry Ma'am, I don't know anything about that, I'm just the Janitor. I can direct you to customer services or to one of out Team Leaders.
Bitch: You're the Janitor so you have to fix it!
(about two minutes of this and I radio to the LOD for help.)
Bitch: I don't understand the incompetency of your employees!
LOD: You just need to touch the screen to start the registry. -
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