Service Gap irks boomers

philly.com — A lazily written article about poor service from twenty-something employers called the 'service gap' on Philly.com

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austinlavin, on 12/20/2007, -0/+0I was outraged to read the article "Service Gap irks bommers" about poor service from twenty-something employers called the 'service gap' in today's Inquirer.

Baby boomers like to complain that young people are poor workers, especially in the service industry. This isn't a new complaint, old people have probably been complaining about the lack of respect they receive from younger people since there's been more then one generation.

But this article on Philly.com makes broad generalizations and fails to consider that this 'service gap' might not be true.

I believe the comment by Sarah Collier, a 20-year-old Arcadia University junior who has worked in retail sales, was right on. She said that she believed her peers' customer-service skills depended on their background and training, not their age.

How many of us have had bad experiences with older employees? As teens how many of us have been disrespected or ignored because we are younger?

The most interesting aspect of this entire story is the fact that "Many [employers] lack the time or money to train workers. A 2005 study written with Langan reported that 78 percent of companies provided "some" customer-service training, but that 68 percent wanted to offer more."

Now that's a story....
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