Powerful and Practical ways to get to know your Customer's Mind

heraldtribune.com — He wants their business, but he also wants to know -- wants to get inside the customer's mind, wants to understand what makes a man buy his Mother's Day lilacs there or there or there instead of here, at Beneva Flowers, where the lilacs are "unbelievable" and the customer service is "phenomenal" and the reliability is "like no place else in the bus