What is Digg?28 Comments
- jebaird, on 10/10/2007, -0/+13they keep calling and emailing you, and they wonder why you don't seem to get much done
- Leo21k, on 10/10/2007, -1/+11What kind of hooker would be stupid enough to let their clients know where they live.
- UnknownVariable, on 10/10/2007, -0/+10My clients are the complete opposite, which is just as annoying. I email or call them once or twice a week and it takes a month for them to even get back to me. I'd rather get the jobs done quickly and get paid instead of having to wait on them all the time. It's a pain in the butt.
- edithsan, on 10/10/2007, -1/+5Thanks for the great tips! We all have those kind of customer once in a while :)
- essellewohc, on 10/10/2007, -1/+5What if you have a stalking client? Some excellent pointers in this article..
- blitzer, on 10/10/2007, -0/+3Under promise
Over deliver
The biggest key to business - omenmedia, on 10/10/2007, -0/+2Precisely my thoughts as well, we have a few clients like that. Dammit if you'd stop bugging us maybe we could get some stuff done.
- brjndr, on 10/10/2007, -0/+2Lawyers have an ethical obligation to keep up communication with the client, and can get in trouble for not doing so. It makes it hard when you have clients who constantly call, because you should return every phone call.
In their defense, if a client has come to me, they often are in a difficult or tense situation, which causes frequent calls. I don't hold the repeated calls against them. I find it's easier and more effective to give them some comforting words rather than to telling them to call less. If they trust you and know you're working hard for them it is all works out.
The lesson: Rather than just listening to WHAT they are saying, understand WHY they are saying it. - mirek, on 10/10/2007, -1/+3Who checked their email only 2 time a day now a days? I check mine 86400 times. Damn blackberry.
- bib4tuna, on 10/10/2007, -1/+2omg, someone that does business with you needs to talk to you! how horrid! i hate business.
- Corinthos, on 10/10/2007, -0/+1I've had more clients that are hard to get a hold of compared to one bugging me. I was on a 6 week project with 6 other people that should've only taken 3 weeks to complete. Instead we needed to get a hold of a guy in the second week and he waited 10 days to get back and ended up leaving a message on the machine for us at 5:30 am and then it took another 4 days after that to get a hold of him again.
- gengisPhat, on 10/10/2007, -0/+1This seems to be a rip off from an old Freelance Switch article.
- pbgswd, on 10/10/2007, -1/+2I had one of those clients, he was and still is a total complete moron.
- EnderMB, on 10/10/2007, -0/+1From personal experience 50%/50% doesn't work. I find the best way is to phase it in with your projects stages, like 25% for analysis, 25% for design, 25% for development, 25% for implementation, extra for maintenance. Also, ensuring that all stages are signed off and accepted, so if a client needs to change something that involves a design stage extra time must be paid for. Structured methodologies never work, and whilst some would call it an easy way to get money it does ensure that all details are given.
- omenmedia, on 10/10/2007, -0/+1pretty sure you're going to get dugg down :)
- inactive, on 10/10/2007, -0/+1Lucky I wasn't able to experienced it yet...^^
- Tweekster, on 10/10/2007, -0/+1Run the numbers, if you are denying your other clients while spending more time with that one client, it is simple, fire them.
Once you realize that success or failure is not dependant on that one client you will quickly do far better because your other clients are happy. - geepers, on 10/10/2007, -0/+1I work at a small studio and I have a boss who hounds me day and night. I have no set hours, so mostly it's days, nights and weekends. When I schedule time off, he still calls my cell phone or my home phone at least three times a day. Worst of all, even though he doesn't leave messages, when I get to work the next day I get guilt trips and passive aggressive behavior. If the money wasn't so good I swear I would bail.
He just tried to call me, now. God bless caller ID. - psykiv, on 10/10/2007, -0/+1Blackberry's ftw! It's my secret to how I respond to like 90% of my emails within 5 minutes :)
- Kratos76, on 10/10/2007, -0/+1"I check my e-mails 2 times a day, once in the morning, and again around 4pm." Great stuff!!! I'm sure they meant, I check my emails 2 to 400 times per day, about ever 5 minutes.
- psykiv, on 10/10/2007, -0/+1The worst ones are the combination ones! They call you and email you endlessly, and then when you need to ask them something, they take days to respond!
- hominidx, on 10/10/2007, -1/+1I am so totally forwarding this to my pimp!
- mglmouser, on 10/10/2007, -1/+1About 2 weeks ago. Buried as duplicate (while the original, I buried as lame).
- tian2992, on 10/10/2007, -2/+1probably...
- FZero68, on 10/10/2007, -3/+2pretty sure this was on the front page before...
- slunktoday, on 10/10/2007, -1/+0Yeah. Calling references (competitors) and asking them to give honest opinions about clients works great. Especially if there are privacy aggrements involved.
- SeaOverflowing, on 10/10/2007, -3/+0Invasive clients calling ten times a day, e-mailing many times a day, really annoying. But is a part of life, you should learn to live with it instead of going crazy!!
- KevenM, on 10/10/2007, -9/+3The solution lies in a story I found on Digg a few days ago... http://digg.com/politics/US_army_s_new_secret_weap ...
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