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117 Comments
- AshsToAshs, on 06/04/2009, -1/+54What you all fail to understand is that "Shift Supervisors" at Starbucks are not salaried jobs, and they make very little more than the baristas, and they do the same job as the barista as well as added responsibilities.
They earned those tips. - z0rk, on 06/03/2009, -1/+49i think you missed "In reality, the shift supervisors' actual work was very similar to that of baristas (as much as 95% of their duties), and they didn't really have much disciplinary authority (they could only report misconduct to store managers).". i know many people who have and still do work at starbucks. The shift supervisor is little more than a title change.
- inactive, on 06/04/2009, -1/+37Starbucks supervisor = Barista + scheduling.
- inactive, on 06/04/2009, -2/+33yeah I know a shift supervisor and she is not paid a salary, or enough money that she doesn't need any of the tips. Her job is infinitely more stressful than mine (I'm sure I'd quit in a week) and pays a third as much... if I drank coffee I'd tip those people big time.
- jaxter2010, on 06/17/2009, -4/+31Baristas....god damnit Starbucks. And when I go to McDonalds, I suppose I give my order to the waiter?
- lukelucas, on 06/04/2009, -1/+27they're not salaried. they're hourly. i think its pretty clear cut.
- rwbrinso, on 06/03/2009, -0/+26Won't someone think of the baristas?
- rebotfc, on 06/04/2009, -7/+31who the hell tips at starbucks, thats like tipping at macdonalds.
- howitt, on 06/04/2009, -0/+23Read the article. I used to be a supervisor while in college. We did all the exact same things as baristas, got paid the same, and we reviewed annually just like the baristas. The only thing we had was MAYBE a few cents more per hour and the responsibility to lock up/count the safe/go to the bank to make change.
We DEPENDED on those tips at times when hours were cut and stores needed to tighten up.
The company is one of the few that provided health benefits to part time baristas and educational reimbursement.
Years later, I have a great job in the IT industry as an Enterprise Security Analyst, I have a wife, two kids,.... but everytime I go back to a Starbucks, I leave at least a dollar in their jar. I know I always appreciated it. - coelomate, on 06/04/2009, -5/+26I really hate that starbucks even encourages tips like this. I worked at a coffee shop, I made just minimum wage, I got tips. But for ***** sake, nothing I did was more difficult or service oriented than something people at McDonald's / Burger King / CVS / any store do - and you don't tip there. I think the tip jar at a cafe is just a scheme to get more $$$ out of the customer and pay less $$$ to the employee.
- howitt, on 06/04/2009, -0/+21Evidently someone has not joined the workforce yet.
- Ouze, on 06/04/2009, -4/+24Nice Guy Eddie: C'mon, throw in a buck!
Mr. Pink: Uh-uh, I don't tip.
Nice Guy Eddie: You don't tip?
Mr. Pink: Nah, I don't believe in it.
Nice Guy Eddie: You don't believe in tipping?
Mr. Blue: You know what these chicks make? They make *****.
Mr. Pink: Don't give me that. She don't make enough money that she can quit.
Nice Guy Eddie: I don't even know a ***** Jew who'd have the balls to say that. Let me get this straight: you don't ever tip?
Mr. Pink: I don't tip because society says I have to. All right, if someone deserves a tip, if they really put forth an effort, I'll give them something a little something extra. But this tipping automatically, it's for the birds. As far as I'm concerned, they're just doing their job.
Mr. Blue: Hey, our girl was nice.
Mr. Pink: She was okay. She wasn't anything special.
Mr. Blue: What's special? Take you in the back and suck your dick?
Nice Guy Eddie: I'd go over twelve percent for that. - globalnomad, on 06/04/2009, -2/+17Tipping for coffee is ridiculous... Then again this is coming from someone who has lived in Australia for 12 years.
- Subduction, on 06/04/2009, -1/+16I'm not trying to be a dick here, but could one of the now/former Starbucks people tell me why I should tip for a counter job?
A counter job in which you are actually being paid a better wage and better benefits than most counter jobs?
A waitress actually has to pay attention to my needs for the hour or so I'm in a diner, and for that he/she gets 20%. But even if I put just a quarter into the cup on a $3.00 venti ice coffee, that's 8% for a 2 minute counter transaction.
Can you tell me the rationale here? - GoKings, on 06/04/2009, -0/+14It depends... Often the Supervisors actually do work and make the coffee themselves. So they should get the share of the tips. Plus, the tips by the end of the day are only like $30 on an amazing day. That's like $10 each on an amazing day, but typically like $3-5 a person. It's not like they can't pay rent or something because of it.
- xdunnox, on 06/04/2009, -1/+14i was a sbux barista for a year.
shift supervisors get paid way less then the assistant manager
at base pay, supervisors got paid around $2 more then baristas
my store was moderately busy, tips averaged out to $1/hr,
Supervisors had the same duties as everyone else plus some other stuff.
Its difficult at a busy store to manage workers especially when they're intentionally understaffed to save money. Customers would complain and it would be mostly the supervisors fault.
Supervisors were also responsible for adding all the tills together and making sure that everything was accounted for.
Supervisors were responsible for opening and closing the store right and quickly.
so, supervisors pretty much have almost twice the workload as baristas but only get paid around $2/hr more. plus they dont get tips
its not worth it to be a supervisor unless, you really needed the money - Ch3n3yTh3D1ck, on 06/04/2009, -2/+14you people are ***** idiots. read the ***** article. "shift supervisors" ARE baristas... they "share 95% of the duties of the barista" and work alongside them. I doubt they are paid any differently. this is not like giving their tips to corporate or even store managers
- inactive, on 06/04/2009, -0/+10It is only warranted if some kind of discount / great favor is given IMO. If they go out of their way to make something special and undercharge you for it you should really tip.
- Eurynom0s, on 06/04/2009, -5/+13Why the hell do they get tips anyways? I used to work at a Subway and we were always so envious of the tips the Starbucks next door would get. I think it's official Subway corporate policy that you can't have a tip jar so ours wasn't even technically supposed to be there which obviously reduced by a lot what we could get.
- lukelucas, on 06/04/2009, -0/+8i'll throw in my two cents along with the other folks who are helping to clarify.
i used to work at Starbucks as a Shift Supervisor. it is not salaried. it is not managerial. your weekly schedule is not a guaranteed 40 hours. you really don't earn much more than a non-"Supervisor" barista. you don't make the schedule. probably the biggest responsibility afforded to Shifts is going to the bank with the deposit. woo. its not a huge thing. - treas, on 06/04/2009, -1/+9but what exactly do baristas do that is so much more deserving of a tip?
A "sandwich artist" versus a "hot and cold drinks artist" - Barackalypse, on 06/04/2009, -0/+7The practice of tipping needs to die and with it the below minimum wage salaries of people that "get tips to make up for it". The reason being, you can't fail to leave a tip at an establishment you ever want to eat at again or in front of people whose opinion of you matters (no tip gets you labeled as either cheap or a jerk in nearly every situation short of the server abusing you outright). Poor service should result in someone getting talked to by management or fired if its egregious or chronic, not simply failing to collect a tip.
What about good service you ask? Good service is so rarely encountered and because the tip is just automatic for most people receiving even mediocre service that I don't think it actually results in much motivation to go beyond average. - algaeturd, on 06/04/2009, -2/+9You don't deserve a tip for doing the ***** job you're paid to do.
Not paid enough, you think?
Quit. Simple as that.
But there has to be a line drawn somewhere with tips. I make it and keep it at fast food.
If you deserve a tip for being a ***** sandwich artist, then everyone in the world who does a job will have their hands out too, regardless of what they do, how they do it and under what circumstances.
Tips should be reserved for those who are underpaid and go above and beyond their job description to help a customer out where others might not bother. - dafragsta, on 06/04/2009, -7/+14I got two words for ya. Learn to *****' type, because if you think I'm helping out with the rent, you're in for a big ***** surprise. You know what this is? It's the world's smallest violin playing JUST for the waitresses.
Ok, I'll kick in, but only because you bought breakfast. - trendygamer, on 06/04/2009, -0/+7Have you guys been listening to K-BILLY's super sounds of the seventies weekend?
- dafragsta, on 06/04/2009, -0/+7Yeah, man, it's *****' great, isn't it? You know what I heard the other day? "Heart Beat is a Love Beat," by Little Tony Frankle and the Frankle Family.
- JamesBondQ, on 06/04/2009, -1/+8I dont know, at a starbucks, if there are only like 3 people working, its not like there a supervisor that just stands there and watches the others work. They do just as much, except they are also entrusted to lock the place up, and to make sure stuff gets done.
- howitt, on 06/04/2009, -0/+6Something I posted earlier:
"People complain about a tip jar existing, but no one is forcing your hand. Don't wanna tip? Don't then. No gun to your head.
It's for those who think they had extraordinary service in a world made up mostly of mundane/bad service establishments. Its a thank you to those who at the minimum pretend to give a damn. "
Customer service and the customer experience is big at Starbucks. I think its fair to say the treatment you get at McDonalds or Walmart is usually routine or crappy. My local Starbucks is filled with college age kids just trying to get through school. They all know me and they even ask about my family by name. The tip jar is a "Thanks" for an above par product and above par service. (Now if you hate Starbucks coffee, thats a whole different thing altogether. Don't tip, don't go back.) - inactive, on 06/04/2009, -0/+6wow, these are some of the most informative, topical, and generally worthwhile comments I've seen on digg in AGES.
- crash331, on 06/04/2009, -1/+7*****, my Walmart closes everything but one line now that they have self checkouts. If you go during the day, you have to wait behind 500 old people trying to figure the thing out. If you go during the night you have to wait behind 500 Mexicans with a cart full of groceries.
Can someone tell me why Mexicans always grocery shop at like 1am? maybe it's just in my town. - lucy22, on 06/03/2009, -16/+22Seems like the supervisors get a better salary so they wouldn't need the tips. Seems kinda cheap of them to demand the tips. I will think of this the next time I don't drop my change in the jar. I don't want to tip a supervisor!
- TechnoRabbit, on 06/04/2009, -2/+8Hey, dumbasses, it's a movie reference. Reservoir Dogs, one of the best movies ever.
Uncultured idiots. - stonebear, on 06/04/2009, -0/+6And that's why he had to be Mr. Pink.
- inactive, on 06/04/2009, -0/+6What Starbucks do you work at?
$30 a day is considered impossible when we worked at our store. We made $100 on a good day and $50 on a bad day. I live in the suburbs. I feel bad for you - DAVENP0RT, on 06/04/2009, -1/+6I worked at Starbucks and I can attest that the tips are nearly essential. It comes up to about another $1.50/hour on the paycheck, sometimes more or less depending on how well the store does.
And just to say, the Shift Supervisors have all of the duties of Baristas plus more. When I first read about this lawsuit, I was appalled that any Baristas would do this to their Shifts. Major dick move. - cornstarch5, on 06/04/2009, -0/+5What the hell does this have to do with Starbucks? I don't feel like eating spam today...
- howitt, on 06/04/2009, -0/+5Actually Starbucks pays above minimum wage by a fair amount, and provide what many employers never offer part-timers. Anyone over 20 hours a week gets medical benefits, dental benefits, vision benefits, 401k with partially vested matching, Stock options, tuition reimbursement, accrued vacation pay, and to top it off, free drinks and a pound of coffee per week.
People complain about a tip jar existing, but no one is forcing your hand. Don't wanna tip? Don't then. No gun to your head.
It's for those who think they had extraordinary service in a world made up mostly of mundane/bad service establishments. Its a thank you to those who at the minimum pretend to give a damn. - treas, on 06/04/2009, -1/+6Not only do waitresses work harder, they are also usually paid under minimum wage, with the assumption that tips will supplement their income enough to give them a livable salary.
- kmb1794, on 06/04/2009, -1/+6HOLD THE PHONE...Shift supervisors work alongside baristas and have added responsibilities of scheduling.
- stonebear, on 06/04/2009, -0/+5The foundations are strong.
- gheide, on 06/04/2009, -4/+8In my opinion cashiers at grocery stores or even walmart should be able to accept tips - they seem to work a more labor intensive job and some are so fast that they actually deserve tips... I personally know someone that consistently rings up over 1200 items an hour at walmart and has a great personality to boot...
- howitt, on 06/04/2009, -0/+4TBH, I knew many baristas getting through school, alone, depending on those tips to get by. Starbucks pays well for an hourly job, but not enough to survive on alone (as with pretty much any job close to min. wage.)
You would be surprised at how the tips add up, and can make or break if you make rent. - solid12345, on 06/04/2009, -0/+4Starbucks baristas go above and beyond? They stick a cup under a spigget and it practically makes the drink for them.
- inactive, on 06/04/2009, -0/+4You're an idiot.
- SystemicThought, on 06/04/2009, -0/+4I think it would be more fair to call the supervisor the "head barista." The entire argument against tipping them is based on terminology. This law is designed to keep supervisors, such as strip club supervisors, from getting tips from people like strippers, or restaurant managers from taking waitress' tips. In those examples, the manager or supervisors don't provide the service for which the gratuity was provided. In this instance, they do. In most cases, the customer wouldn't know which person was the supervisor, as all the employees are either making drinks or ringing up customers and taking orders.
- howitt, on 06/04/2009, -0/+4My understanding is it was just one asswipe barista in So. Cal who decided to whine to a lawyer who then saw dollar signs. I have yet to meet a barista who actually supported supervisors not getting tips.
- solid12345, on 06/04/2009, -0/+420 bucks a week is alot, what are you 14?
- egoideal, on 06/04/2009, -0/+4Hello, Mr.Pink.
- solid12345, on 06/04/2009, -0/+4Here here, the cooks are in the back slaving away, coming home from work dripping sweat smelling like grease and having to wash dishes and the pretty waitress walks out with the tips and goes to her date right afterwards.
- howitt, on 06/04/2009, -0/+4Considering you didn't know what salaried was, your opinion isn't surprising.
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