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66 Comments
- darknecross, on 05/27/2009, -0/+39It's reasons like these that strengthen my love of Newegg.
I remember when I built my first computer, I accidentally fried the motherboard, and I was devastated. Then I filled out an RMA form on the website, sent it back, and got a replacement within a week without any outrageous charges or hassles.
That is how you attract repeat customers, not alienate them. From now on whenever I want to buy a part, I always go to Newegg first. - tekjohn, on 05/26/2009, -0/+37No-returns? No buy!
- Jakeman21co, on 05/26/2009, -0/+32Circuit City always sucked. This really doesn't change anything.
- cptmichael101st, on 05/26/2009, -2/+26Terrible customer service. Even if your manufacturers require that all returns be sent back to them, your customers should still have the option of returning it to the store to let you take care of dealing with the manufacturer. It saves the customer time and postage.
Just laziness. - inactive, on 05/27/2009, -3/+20they stab it with their steely knives, but they just cant kill the beast!
- gtbpaintballer, on 05/27/2009, -0/+17i think compusa.com runs circuitcity.com http://www.circuitcity.com/applications/SearchTool ... . http://www.compusa.com/applications/searchtools/it ... . same item, same price discount, and the layouts are almost exactly the same.
- IamNomad, on 05/27/2009, -0/+13"And don't even think of returning anything from "Compaq, IBM, Hewlett Packard, Toshiba, Epson and others." Their products are "not returnable to CircuitCity.com FOR ANY REASON.""
WTF ? Even before the fire sale of circuit city, i wouldn't shop there. But any reason i would POSSIBLE have to look is now gone. Ill buy from the mfg or new egg. - inactive, on 05/27/2009, -1/+13so a crappy return policy is supposed to attract more business? I guess the idiots who shop there and pay 100 bucks for HD cables deserve to be subjected to a crappy return policy
- MaxPowers, on 05/27/2009, -0/+10People have a very limited concept of what buyouts, liquidations and asset purchases are. This is not "Circuit City," this is some company that bought the brand and relaunched the crappy website.
- FXNGLAS, on 05/27/2009, -0/+9TigerDirect is owned by Systemax, who owns both Circuit City and CompUSA.
- HughJaas, on 05/27/2009, -0/+8It looks like they are being run by TigerDirect now. All of the return procedures for TD, CompUSA, and CC are all the same now:
http://www.tigerdirect.com/sectors/help/return.asp
http://www.compusa.com/sectors/Help/return.asp
http://www.circuitcity.com/sectors/Help/return.asp
No one made a big deal about it before. The policy sucks just the same as it ever did. - bigdoof, on 05/27/2009, -0/+8This isn't creating very many new jobs. It's just a new front end for Systemax/TigerDirect/CompUSA.
- inactive, on 05/27/2009, -1/+7They better be offering a 30% discount and free shipping with this policy otherwise theres no reason to buy from them also the policy may be illegal in some states.
- MrSkills, on 05/27/2009, -1/+7Here in the UK, that would be illegal. If a product does not work properly or is not as described, you are automatically entitled to a refund from the shop. They are the ones your contract is with, and you are not expected to have to deal with the manufacturer.
- HughJaas, on 05/27/2009, -0/+6TigerDirect owns compusa now. It's very likely they bought the cc domain as well.
http://www.tigerdirect.com/applications/SearchTool ... - Agrajag, on 05/27/2009, -0/+6This is not a liquidation sale. This is Systemax, TigerDirect's parent company, operating with the Circuit City name. They also own the CompUSA brand.
- bjornski, on 05/27/2009, -0/+6You're not supposed to actually, you know, READ it!
Just show up and spend money. - zantos420, on 05/27/2009, -0/+5"This is America! And in America, if something sucks, you're supposed to be able to get your money back!"
- bjornski, on 05/27/2009, -2/+7I go to MicroCenter.
Awesome online catalog, but I can drive to their store and back in an hour. - dattaway, on 05/27/2009, -0/+5A perfect example of "brand necrophilia!"
- 2of8, on 05/27/2009, -0/+5Lols, remind me again why you would shop at a crappy store like that.
- buckrogers1965, on 05/27/2009, -0/+5Tiger direct has sucked for years. This is just a rebranding of tiger direct under a name to try to get more suckers to buy their crap.
- daivos, on 05/27/2009, -1/+6This is not Circuit City. Circuit City does not exist anymore. They've closed all of their corporate offices, they've closed all of their properties, and they don't have any employees. This is Circuit City in name only. There is no other affiliation with the original.
- FreeTalkLIve, on 05/27/2009, -2/+6Let the ***** burn....
burn *****..........BURN - MScrip, on 05/27/2009, -0/+4Exactly. They just replaced TigerDirectLogo.gif to CircuitCityLogo.gif
- dattaway, on 05/27/2009, -5/+9How many times does Circuit City have to learn their lesson about customer service?
- thurows, on 05/27/2009, -0/+4The return policy should be an annoying pop up before you even enter the site, followed by another that says are you really sure you want to enter this site.
- Dustyb, on 05/27/2009, -0/+3I agree completely, even if the prices are a tad higher at Newegg (which is rare) I will still order from them because of the great service.
- shredswithpiks, on 05/27/2009, -0/+3umm... what? Pretty much every retail store I've ever been to has allowed the return of products to the retail store.
The article/CC policy lists HP as a company who doesn't let you return stuff to the retail store. I can tell you that other retail stores accept returns on HP product... the manufacturing company doesn't have very much say in the matter. They sell product to the retail store who sells the product to customers. If the retail store will take back some product, how does the manufacturer have any say? All the manufacturer can do is deny RMA from the retail store...
CC is definitely the one to be mad at - it's their policy at fault. When other stores have return policies on products from the same manufacturers that CC doesn't, I've gotta say it's a problem with CC's policy. - iceregulus, on 05/27/2009, -0/+3Kind of makes you wonder...who thinks of this stuff? It's so idiotic when you look at it.
- mmx2000, on 05/27/2009, -1/+4But can I still buy Firedog services to install my monster cables?
- phosphite, on 05/27/2009, -0/+3That return policy will prove to be illegal in court.
- Arock66, on 05/27/2009, -0/+3And exact same reviews/comments...
- FyberOptic, on 05/27/2009, -0/+2If you were counting on great return policies, you probably shouldn't have been shopping online in the first place for the kinds of casual electronics that Circuit City sold/sells. You're already looking at lost shipping fees both ways regardless of who you're dealing with. There's really nothing that Circuit City sells that you couldn't still go to Best Buy or Office Depot and get in person, which saves you both on shipping and gives you the piece of mind in knowing you can return it in a few minutes if necessary.
That said, Circuit City's website was great for perusing what the store had, and allowing you to pay online and then just go pick it up at the store later that day. Now that there is no actual store anymore, I have no use for it! - dancecmdr, on 05/27/2009, -0/+2What I've never understood is, how do they define "defective"? If I buy a camera that technically works, but takes sub-par pictures, is that defective?
- localzuk, on 05/27/2009, -0/+2Not strictly true. The shop has to deal with you for a 'reasonable length of time', after which it is up to the manufacturer.
Reasonable length of time varies though. With something like a TV, 12 months would be reasonable from my experience, but with a pair of headphones, 1 month would be more like it.
But yes, there are quite strict rules regarding returns in the UK. Especially when dealing with online companies. The distance trading regulations protect consumers by requiring a cooling off period, where a customer is able to return the product (in its original state) within a certain period, with the customer paying for its postage.
I think it looks like states in the USA need to introduce slightly stricter protections for customers. I've never heard of people ending up buying a paving slab in a box over here... - Brownflem, on 05/27/2009, -0/+2Newegg it is
- QuimbyDogg, on 05/27/2009, -2/+4Most retail sales of products are supposed to be returned to the official company and not the reseller that they were bought from anyway. This is standard for just about any type of computer, the guitar hero/rock band peripherals, and probably a large number of other things. It is not like the reseller themselves will be able to open up your computer and fix it (I really doubt most of them are licensed to work on every type of product) -- having you send it direct to the manufacturer saves a lot of time on your end for getting a working product back.
The title is somewhat misleading since bought products can be returned, just not to circuit city, this is a somewhat standard return policy that many places use. - Macintoshreader, on 05/28/2009, -0/+1Too bad that they haven't opened up yet the physical stores. CompUSA already did.
- dowelly, on 05/27/2009, -3/+4Thought that was Hotel California
- MrSkills, on 05/27/2009, -0/+1If the item is faulty on arrival, then you have to report the fault within a 'reasonable length of time'. But in fact, you can get a refund up to six years after you bought an item if it develops a fault that can be shown to be due to a manufacturing defect (i.e. not wear and tear). But obviously by the time something is six years old that might be pretty hard to prove.
- sizzzzlerz, on 05/27/2009, -0/+1Missing from the notice:
At our option, we may also poke and prod you with sharp, pointy sticks as you walk out of the store, tail between your legs, with your non-returnable product. - metalstorm, on 05/28/2009, -0/+1I don't see what the issue is here. Some of their products are under manufacturer warranty so defective products have to go through them. Nothing new to see here.
Besides this is the same company that owns Tiger Direct, who have given me awesome customer service in the past. While they will never pass up Newegg for computer part prices (outside of HDDs which are about 10% cheaper at TD), they still do have great deals on other things and one of the best return policies for monitors I have seen (zero dead pixel policy I think they call it). - localzuk, on 05/27/2009, -0/+1But only with the manufacturer in that sort of time period though :)
- zip000, on 05/27/2009, -0/+1Wow, I was just looking at that exact TV at circuitcity.com
The return policy may suck, but that is a pretty damned good deal on a TV. - heresy_fnord, on 05/28/2009, -0/+1No, that means you didn't do enough research on what you bought. Defective means you buy it and it doesn't take pictures at all. Or despite putting batteries in it won't turn on. Stuff like that.
- jasonalangraves, on 05/27/2009, -1/+2You can checkout any time you like,
but you can never leave! - IamNomad, on 05/27/2009, -2/+3original article. http://consumerist.com/5267463/circuitcitycom-rebo ...
- tomarocco, on 05/28/2009, -0/+1Why one would shop there to begin with is disturbing.
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