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215 Comments
- bossm4n, on 12/24/2007, -6/+120This just proves that good marketing defeats bad customer service, scams, poor management, misleading consumers, horrible tech support (Geek Squad) and anything else you can think of.
Best Buy: An uneducated consumer is our best customer. - UnlnvlslblE, on 12/24/2007, -1/+80NewEgg
- zachriggle, on 12/24/2007, -2/+67Best Buy puts a GIANT yellow disclaimer on the in-store pages:
http://www.my3cents.com/review_images/27909.jpg - digitalarcanum, on 12/24/2007, -2/+51it's called newegg.com. It is the god of all computer hardware stores. Learn it. Love it. subscribe to the mailing list. Save money. Worship it.
- PerfectMac, on 12/24/2007, -6/+42And best buy's stock is rocketing forwards, despite this shady business practice. Damn them!
- NoCt1, on 12/24/2007, -4/+30you must work for the "geek Squad".. Hire only the best right?.
- exomni, on 12/24/2007, -0/+26$235 for an LCD picture frame?
What a stupid waste of money. - SebHughes, on 12/24/2007, -7/+30Best Buy Sucks Monkey Teets.
- WaRdRivR, on 12/24/2007, -1/+22cause they no longer have competition-- CompUSA (shutdown), Circuit City (horrible service), and now i'm listless.
- tidu, on 12/24/2007, -1/+22(A twist on a Jim Gaffigan joke)
"NewEgg combines my two favorite things... technology and not moving" - tidu, on 12/24/2007, -4/+24stop it, we're fighting the man
- kevinmotel, on 12/24/2007, -0/+18newegg? i buy computer parts on newegg, but i buy console games at bestbuy because there isn't a difference in pricing (or at least, usually there isn't a difference)
- mt066, on 12/24/2007, -1/+18Couldn't you do the in-store pickup if you're worried about this happening? You order it online (at the real price) and then you pick it up at the store like you would anyways.
But damn, $235 for a picture frame is a lot. I'd just get a new monitor and then get one of those screensavers that cycle through your pictures. - Loonacy, on 12/24/2007, -0/+16Better yet, create your own clone of bestbuy.com and change the hosts to that, and display extraordinarily low prices.
"See? On your web page it shows this wireless router is only $0.02." - m0rn1n6s74r, on 12/24/2007, -1/+16ok I'm sure this will get buried.. BUT HELLO RETARDS!!! the in-store Kiosks reflect the prices of the store that they are in... each best buy has different prices depending on region.This is like complaining that if you go to a store in NY and the prices are different then from the on in Oklahoma's!
- PFinn, on 12/24/2007, -3/+17go to the store yourself rather than bashing the people trying to help you ungrateful assclown.....And the story was on the Consumerist website, wtf are you talking about a minor league newspaper
- zachriggle, on 12/24/2007, -6/+20Yes, if by the exact same, you mean they have a two-inch wide, bright-yellow disclaimer at the top of the in-store pages that the prices differ from the online prices; then they're the exact same. Honestly, you'd have to be an idiot to miss the giant banner.
- jhackg0d, on 12/24/2007, -3/+14I work at Best Buy, so I'd like to clarify everyone's HUGE misunderstanding.
Best Buy and BestBuy.com are two legally separate entities, filed separately for corporation status.
Best Buy has kiosks in store to help people identify and get prices for products called an "internal" Best Buy network.
Also Best Buy has, on the same kiosks, BestBuy.com national pricing. The national pricing, if you haven't heard, is for anyone nationwide. There is local pricing if you type in a zip code and you MAY get a better deal. The local pricing may be worse than BBY.com. You just have to not be a complete idiot and ask someone if we will match the BestBuy.com price and stop whining to the press. Wow, great investigative research. Best Buy is not up to anything, we just have it set up differently you morons. - carguy84, on 12/24/2007, -0/+10http://www.newegg.com
just to make it even easier to NOT shop at Best Buy. - Matt2k, on 12/24/2007, -0/+10I got hit with this just recently:
A company I consult for had their network switch die, so I went onto Best Buy's website and reserved two 24-port gigabit switches. They were $50 off.
I show up at the store an hour later, and they won't accept the company check because I'm unaffiliated with the company and have no matching ID. That's OK. It's a little frustrating, but I understand the policy.
Me: OK. Well let me just pay for those on my personal card
Cashier: Sorry, these are the last two routers we have in stock
Me: Okay.. But that's them sitting right there next to you. The ones I ordered online?
Cashier: Yes, those are reserved for the online order. You'll have to go home to cancel the order then come back to buy them
So we argue a little more. And finally she agrees to just sell me the switches. Except now they're $50 a piece more expensive than before. I ask her to check the price and she pulls up the site
Cashier: No, sorry, they're not on sale
Me: Yes. They are. I bought them an hour minutes ago and they were $50 off
Cashier: Well, I really don't have any proof of that
I remind her to simply LOOK at my print-out receipt that's on the counter that shows the price.
Cashier: The sale must have ended.
Me: In the 60 minutes it took to drive to the store??
Cashier: Maybe it was an online special. Buy two 24-port gigabit switches @ $400 and get 50 off.
Me: Yeahhh.
I ended up buying my ***** elsewhere. What a ***** - Ilyanep, on 12/24/2007, -1/+9I get so much better service at Circuit City than Best Buy [at least at my local one]. Also, their return policy is 1000x better with no hidden tricks to just coerce you out of money. They're pretty much the first place I'd go to.
In certain areas there's also Fry's and Micro Center. - nextyoyoma, on 12/24/2007, -1/+9why would the local price for something be higher? Best Buy is everywhere, there is no reason the local price should be different from the national price.
- inactive, on 12/24/2007, -1/+9so dont shop there.
- jeff94, on 12/24/2007, -4/+12There's a large, yellow banner on the top of every page loaded, loosely saying: "This Kiosk Reflects In-Store Pricing, See a Sales Associate for More Details".
Consumerist: Digg readers accept everything we write without question.
In the event this comment gets dugg down, read the following: Ron Paul is amazing. - Barkingshins, on 12/24/2007, -3/+10Buried
"The website appearing on in-store kiosks resembles Best Buy's official site in every way, except for the prices."
Wrong. There is a huge bright yellow banner at the top of the page on the kiosks that clearly states that the prices listed are in-store prices only! It's very obvious.
Furthermore, it occurs to me that you diggers are getting yourselves all worked up over something that is extremely commonplace. Online prices and in-store prices differ somewhat with nearly every retailer that chooses to do business in both mediums.
bestbuy.com - "Online prices and selection generally match our retail stores, but may vary."
target.com - "Pricing, promotions, and availability may vary by location and online."
walmart.com - "In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices."
circuitcity.com - "Prices at your local Circuit City store may vary due to local sales and competitive adjustments. "
and the list could go on.... and on and on.
The fact of the matter is that doing business on the Internet is very different than doing business in a brick & mortar store. Selection and prices are reflective of this fact. When you buy a given item in a store (any store) there is a potential that you will pay more than online because there is a lot more overhead involved in selling items from a store. If the convenience of buying stuff from a store is not worth paying a little extra, than go online!
As for the on-going accusations about Best Buy's salespeople willfully deceiving customers with they're in-store kiosks, I have to call *****. Best Buy's sales staff is NOT on commission so, therefore, there is no incentive. They don't give a damn what price you end up paying because it has no impact on them as individuals whatsoever. If, in fact, this deception is happening as described, I would expect a little more evidence to back up these irresponsible accusations. I'm all for consumer advocacy, but I'm also for consumers understanding that they can't cry wolf every time the situations doesn't work 100% in their favor. - PPCG4, on 12/24/2007, -1/+8Yall are just pissed that you got Rick Roll'd.
- Matt2k, on 12/24/2007, -0/+7Why were you modded down for saying you get better service at circuit city? Morons.
They also have better service in my area. Less crowded, more mature sales team. Best buy is the walmart of electronics. Except more expensive. - Corrosionx, on 12/24/2007, -1/+8You sir, are part of the problem.
- speedy11309, on 12/24/2007, -0/+7i just quit working at best buy as a "customer specialist" in the computers department. there are 2 different sites. the one available to the public on the kiosks is the one that shows the local regional prices which sometimes are different from the internet prices. employees do have access to the internet one, but they do have to log into the system to get access to it.
i know from personal experience, if a customer came in with this problem, i would always price match it for them. at the store i worked at, most of the people were more than willing to do that for any customer, as long as they weren't being a pain in the ass. the only ones who i found were reluctant were supervisors and managers. but even if you get a reluctant manager or supervisor who says they wont match it, tell them fine, you'll go to circuit city and pay the extra amount just so you don't have to give best buy business (do it even if you don't intend on actually doing it). they hate this more than anything and will 99% of the time cave and give it to you.
hope this helps someone. - fittysix, on 12/24/2007, -0/+6I doubt they're using a hosts file to do that on a corporate scale, it's more likely something defined in the router/firewall/gateway/ns to redirect to the internal domain site.
- sfrench, on 12/24/2007, -0/+6My two rules for best buy. 1) Always do your research from your own computer before you go and don't be afraid to walk away if you can't get the price your expecting from that research.
2) On big ticket items, don't be afraid to ask for a discount even if there isn't one listed. I've done it on a twice, both times saving me about $80. Just be friendly with the person helping you and ask if you can get some sort of deal. - Ender06, on 12/24/2007, -0/+6True, but Id rather pay 10 bucks for a HDMI to DVI cable on newegg and wait 3 days than 60 at best buy.
- kweli, on 12/25/2007, -0/+5Yes.
- futureisours, on 12/24/2007, -4/+9oh and there's nothing shady about re-directing a wifi page to their in-store site instead of their internet site? someone needs to look into this deception, if true.
- inactive, on 12/24/2007, -2/+7A fool and his money is soon parted, quicker if you shop at Best Buy.
- Myahon, on 12/24/2007, -0/+5it's the walmart business model. I for one welcome our new electronic thieving overlords.
- JigsawX, on 12/24/2007, -1/+6Newegg is great for building your own computer and even getting some other stuff.If You want a real tech wonderland store there is only one place and that's FRYS:)
- NoCt1, on 12/24/2007, -1/+6Fry's Is an amazing place. Im going to throw out brandsmart over Best buy also.
- chugger1992, on 12/24/2007, -2/+7go to C:/Windows/System32/drivers/etc
open up HOSTS in notepad
delete the line that says " bestbuy.com ***.***.***.*** "
save
restart
then try it again
unless they have something like Deep Freeze, it should work. - jordanlgta, on 12/24/2007, -2/+7Best Buy did this to me with a webcam a few weeks back. It was much lower in price on the website, and when I arrived and saw the higher price on the shelf, I asked them to match it. It took them a few minutes.
- KSUdesigner, on 12/24/2007, -0/+4"Please allow up to 60 seconds for your comment to be saved."
- iskub, on 12/24/2007, -1/+5Everyday you find a better reason to just shop online...
- pintomp3, on 12/24/2007, -0/+4that's the case for almost all big business. much like democracy, the fundamental flaw in the free market is an ignorant public.
- cambob76, on 12/24/2007, -0/+4Exactly. Its a small crippled t.v. People stop buying them please! Then perhaps they'll start putting t.v. tuners in them or at least aux input.
- Qumahlin, on 12/24/2007, -0/+4most things people get at bestbuy aren't things newegg would be selling. Not to mention some people want instant gratification and want their product from a store they can pick it up at.
- xero69, on 12/24/2007, -1/+5When I see a smoking hot deal at Best Buy I just buy online and choose in-store pickup. Then I have a printout showing my prices and total when I go to pickup my stuff. Problem solved. Not that I shop with Best Buy very often...
- nationalist, on 12/25/2007, -0/+4FTW!!!
- potterboy, on 12/24/2007, -1/+4The spammers are out in full force today, arm yourselves, bury, report.
- mt066, on 12/24/2007, -0/+3lies!
wait actually i never noticed that. -
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