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316 Comments
- floridiot2, on 11/04/2007, -4/+382Once you know.. you newegg.
- chris9902, on 11/04/2007, -2/+323I want to know who is tiling their bathroom with hard drives. I think that's the real story here.
- TRUEPATRIOT, on 11/03/2007, -3/+228hmm i think this explains why i bought a box of tiles and got a hard drive...now home depot wont refund it!
- AriaStar, on 11/03/2007, -11/+189It's Best Buy. What do you expect? Only go there if you know what you're looking at (because the reps are usually idiots), and open boxes in the store. The last time I went there was to get a wireless router, and I ordered it online and it was supposed to come with a gift card. At the store, the girl had no idea what I meant and her manager hadn't heard of this gift card offer, and then I told them to check their site, the real one, that I knew about their internal system showing something different than the public site. The girl's face was clueless, but the manager's was shocked, and, instead of a gift card, she offered me a discount off the router, which was fine with me as I'd likely not use a little gift card.
With Best Buy, just beware and you can get stuff cheap, but go in and be trusting and you'll be rammed up the ass. - mamamoozer, on 11/03/2007, -4/+91I too am in dispute of a false product "switch" from Best Buy - sealed wrap 750 Gig Seagate turned out to be Maxtor 40 Gig when installed. Waiting to hear back from Seagate since Best Buy won't touch it.
- Kavok, on 11/02/2007, -1/+80I've spent well over $5,000 with NewEgg and have not once had a bad experience. They've even let me return a CPU because I ordered the wrong model (which I told them), it wasn't defective or broken. I just had to paying S&H for the new CPU.
- mrurc, on 11/02/2007, -0/+66Why would Seagate touch it? They didn't put a Maxtor drive into the box. Call the police. Selling you a 750G Seagate drive that is actually a Maxtor 40G drive is fraud.
- Spanktacular, on 11/02/2007, -1/+53Normally, I'd agree with you, but this story is really in the realm of fraud and not just plain incompetence.
- zeitgueist, on 11/02/2007, -1/+46This is called the "brick in the box" scam, and is as old as retail. I've personally seen TV boxes that actually had bricks inside of them. The company eats the loss in those cases. Best Buy's stance is usually that if it leaves the store looking like an untampered package, then it is unlikely that the theft occurred in the store. Having said that, it looks as if the lower level employees were willing to do the return, and were not backed up by their Store Manager. That a bad move on the managers part, and he/she should have stood behind what was originally said, and privately bitched the employees out if they were going against policy.
- ClassicResort, on 11/02/2007, -3/+45a comment worth logging in for.
- Firehed, on 11/02/2007, -0/+42I'll chip in too. When I called about an RMA, they even credited me ten bucks to cover some of the shipping. When I wrote in a testimonial, a day later I found a "your newegg order has shipped" message in my inbox - turned out they sent me a free t-shirt as thanks. I've spent thousands there through dozens of orders and never had a bad experience. Newegg is a company that knows how to take care of its customers.
- dyckdownunder, on 10/30/2007, -0/+38This happens often. The shipping employees help themselves to flatscreens, hard drives...whatever and stack it with cheap stuff to make the box feel heavy. The supplier won't even know until they sell the box. Its pretty common, but its the store's reponsibility to accept the loss
- xShad0w, on 11/02/2007, -2/+40This stuff is really getting old, what is wrong with department stores these days, this stuff makes digg at least once a week
- Firehed, on 11/02/2007, -6/+39Fraud on the part of the douche who returned a bunch of tiles in a hard drive box in order to get a free hard drive.
- SoxFanNH, on 11/02/2007, -0/+32Yup thats what I love about Newegg, probably put in 6-7 orders myself and everything came out great. I would never get computer parts from BB...
- mrurc, on 11/02/2007, -0/+30He didn't bring back the hard drive for a refund, he brought back the box with what was inside the box. So your answer is completely off topic and thus your call of BS is BS.
It is exactly that they give you a refund without argument that caused the problem. The box of tiles/hard drive box was probably a returned hard drive in a box that they had not properly inspected. It may have been shrink-wrapped before returned and the person working returns didn't realize that it wasn't original shrink-wrap.
Best Buy's actions in this case are illegal. It is not legal to sell someone tiles as a hard drive and then refuse to refund the money or replace with an actual hard drive. Reversing the return after a $300 replacement was purchased on the order of the store is additionally not legal. - mrgreg, on 11/02/2007, -0/+29The worst part of the story is when the BB manager takes away (aka Steals) what is lawfully Sam's, since the transaction went through. He should of known his rights, and proceeded to call the police, as the cameras of BB would of surely had a perfect theft on camera right there.
- MonarchWastxD, on 10/30/2007, -1/+29He should just buy the most expensive thing in the store, then get a refund saying it malfunctioned. However when they open it in the store room hours later, all they would find would be a couple stacks of bricks, with a pinned note...
- Elliuotatar, on 11/02/2007, -0/+25So if i sell people PS3 boxes on Ebay with bricks in them, and people call the police, they can't do ***** because it's he said she said? Cause if that's how it works for Best Buy, then that's how it should work for anyone. Law being applied equally and all that.
- Rikkochet, on 11/02/2007, -0/+24Agreed. Someone obviously upgraded their PC and tried the old swaperoo.
If I were you I'd pop the disk into your PC, run some disk recovery tools like O&O Disk Recovery (coughpiratebaycough) and let it scan the whole drive for file fragments. I ran it on a drive I had stupidly formatted and still got back thousands of files. Find something like a .DOC file and you have the ***** who did it.
THEN you can go back to BB, tell them you know the name of the person responsible and will disclose it for the low low price of them exchanging your drive that instant.
And if they refuse, email the guy who pulled that scam and tell him good on him... - coyforce, on 11/02/2007, -0/+23This happened to me once with compusa. 300GB hdd was a 8GB hdd. To make a long story short, I got them to take it back after they made me fill out a police report in the store.
- D3koy, on 11/02/2007, -2/+24Someone with as much money as porn, that's who...
- supermanred, on 10/31/2007, -2/+23Considering you bought at Best Buy, that's pretty good.
- cj5430, on 11/02/2007, -1/+22I wish I could digg that up twice. Newegg rules.
- maliath, on 11/02/2007, -0/+20This is a common scam. Your HD was most likely a returned product that Best Buy restocked. People get packaging hardware, remove things from the box, replace it with something of equal weight and then reseal the box. To Best Buy it looks like the box was never opened, so they just restock it. The criminals are long gone after that.
- turpenine, on 11/02/2007, -0/+19buy it with cash then return it so there isn't a trail though
- moneytalks45, on 11/02/2007, -4/+23Another "Big business claims innocent consumer" story. I work at a Best Buy. Yes, I've seen this happen. On busy days while taking returns, the Reps will just take the returns that aren't otherwise noted as damaged and label them as open box restock. I've seen Ipods that once opened are a perfectly weighted plastic baggy of pennies. Where I totally believe this stories origin, I have an extremely hard time believing that they gave the customer a hard time. At least at the store I've been working at for a substantial amount of time, we're aware that accidents do happen and however unfortunate they are, we do take responsibility and offer full refunds or swap-outs with minimal hassle. I think this person might be a little more bitter and that's somehow twisting the facts of the story.
Then again, I don't work at that store, and they might have an incompetent team. Anyways, this story bugged me enough that I created this account just to put my two cents in. - nevesis, on 10/30/2007, -0/+18Only Geek Squad would look at a pile of tiles and think it was a hard drive.
- darkspire, on 11/02/2007, -1/+18and incompetence on the part of whomever accepted the return.
- louiedog, on 11/02/2007, -3/+19Thank you Mr. Expert-on-everything-guy. What would we do without you?
- theworldisflat, on 10/30/2007, -1/+17This is why I used Amex for damn near anything. BB gives you crap? Put it under dispute. CCard companies (especially Amex it seems) will go to bat for you far quicker than any retail outlet will.
Know your rights. - CheeseburgerBro, on 11/02/2007, -1/+16Hateful bastards. And they wonder why we miss Mom & Pop shops.
- inactive, on 11/02/2007, -5/+20What kind of idiot would actually buy from best buy? aka worst buy. Newegg.com is cheaper and better, and they don't rape you when you walk in the door like compusa, http://www.thebestpageintheuniverse.net/c.cgi?u=co ...
- SupaSolly, on 11/02/2007, -0/+15Those are nice tiles, not sure I would have paid 300 bucks though.
- inactive, on 11/02/2007, -0/+13Ever complimented Newegg in an email? if you haven't try it :-P You deserve it.
- louiedog, on 11/02/2007, -0/+12I had a mobo die on me about 11 months after buying it from Newegg. Instead of having to deal with the warranty from a company in Taiwan with supposedly iffy customer service in the US, I sent it back to Newegg and had a replacement the same week.
- anotherjeff, on 11/02/2007, -0/+12I once rear ended a a guy in a parking lot. His bumper was totaled. Newegg got me through it.
- karlhouser, on 11/02/2007, -0/+12Itll be on digg in a day or two
"Home Depot Sells You A Box Of Hard Drives Instead Of Bathroom Tile, No Refund" - centran, on 11/02/2007, -0/+12pfft... not just a costumer scam. Best Buy employee's have been caught doing it.
- djphatjive, on 11/02/2007, -3/+14And he still keeps going back!
- ShosuroYuu, on 11/02/2007, -0/+11Spam much cphuntington and darkspire?
- MarkOfTheDead, on 11/02/2007, -0/+10That's an act of love, best buy doesn't deserve it.
- theMurdocVolta, on 10/30/2007, -0/+10At point of return, merchandise is subject to inspection as to verify its legitimacy and also to verify whether it is returnable under policy.
A fellow worker was fired because I guy brought back a DVD drive, when we opened it is was an old 5 1/4 floppy drive. All I could say was "Owned" out loud.
but hey, if you can do it, more power to you. - OverkillTASF, on 11/02/2007, -0/+10Hey, I need about 350 square feet of tile for my basement... I've got an unopened 200 gig hard drive I bought on slickdeals. Trade?
- Lumiras, on 11/02/2007, -0/+9How the hell does that even add to the conversation? seriously.
- jcaino, on 10/30/2007, -1/+9google this ***** man. happens all the time. people at the customer service counter accept all kinds of stuff without it being checked first. it's supposed to be checked by the 'techs', which is now the geeksquad, and well..even if it IS checked...the caliber of 'techs' leaves VERY much to be desired.
- itsinmyeyes, on 10/30/2007, -1/+9Why isn't this on the controversy part of the wikipedia article?
- wilf_brim, on 11/02/2007, -0/+8Wow. This is really awful. Does anybody have any follow up? Is this true (independent confirmation)? Seems like Best Buy went beyond poor customer service, and into the realm of fraud and theft. And, btw, I do not buy the argument that if the box was shrink wrapped that it had to have been switched at the factory. Unless there is a tamper seal on all corners of the box the employee(s) responsible could have re-sealed the box themselves (there have been plenty of reports of unscrupulous merchants cough*gamestop*cough*cough doing just that, selling returned and defective merchandise as new.
- Lumiras, on 10/31/2007, -0/+7Where the ***** do you buy things?
- Firehed, on 11/02/2007, -0/+76. get arrested
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