What is Digg?17 Comments
- skateboard1, on 03/12/2008, -0/+6#8.You're not really talking to a hot blond chick that thinks your interesting.
- tech10171968, on 03/13/2008, -0/+3"The most angry and vulgar customers are the least likely to get helped. When dealing with customer support please try to explain your frustration in a civilized manner, and be persistent if you need to. Just remember swearing and insulting us only gets you put on the back burner."
Amen. - angusm, on 03/13/2008, -0/+2Weirdly, my experiences with Verizon DSL support have always been pretty good. The first time I called them I found myself thinking "Wait ... I didn't spend six hours in hold system hell, the guy was knowledgeable and helpful, and they fixed the problem. Was that really the support center for a large phone company? Or did I dial the wrong number?"
Your mileage probably varies, but so far I've found Verizon DSL support less frustrating to deal with than many other corporate call centers. - nahsrocketeer75, on 03/13/2008, -0/+2The bit at the end about Verizon's fetish for the word "outstanding" is priceless.
- Radostina, on 03/12/2008, -0/+2This article is right on. I had to deal with Verizon reps (DSL & others) several times and I've been totally aggravated with them every time. Just recently, I couldn't even get through to an actual rep and I tried every day for a week. I hung up after waiting on the phone for 30 min at a time for "the next available rep". I then posted online and they told me to call the number that I had called and waited forever- "thanks"! The only way I got through is by calling a completely different number at a different department, which was a direct line given to me from a rep long long time before that. My experience with Verizon has convinced me that their CS is absolutely terrible and useless.
- inactive, on 03/13/2008, -1/+3Verizon is a thoroughly evil company.
- RealmDown, on 03/13/2008, -0/+1No red stapler? How can it be a technical tale of woe without a red stapler?
- maevealleine, on 04/19/2008, -0/+1actually, some of us *DO* care. however, feel free to ***** it up by being abusive to us. that'll get you far.
- mcse2k3, on 03/13/2008, -0/+1Don't care enough about Verizon to actually finish reading all that.
- InfamousAtheist, on 03/13/2008, -1/+2Buried as inaccurate for describing working at a Verizon call center as a "career."
- REUYL, on 03/13/2008, -0/+1I don't think I've ever spoken with a Verizon tech support person in America, despite the fact that there is a "call center" just two miles from my house. Instead, I usually have to spend four hours of my day following the mindless instructions of a random tech support guy in India just so I can get a LOCAL Verizon worker to fix the neighborhood DSL box that seems to break at least once a year. Come on folks, do you really have to make me do the same freaking thing OVER and OVER again just so you can say my computer isn't the problem? I'd switch to Comcast if I didn't hear even more horror storries about their service.
Okay, rant over. - maevealleine, on 04/19/2008, -0/+1i work for a major cable company and our call centers work in a very similar fashion. however, customer seem to like us *shrug*
- scooterbaga, on 03/13/2008, -1/+1Yes... bottle your frustrations deep deep inside you. Whatever you do don't express yourself to a company representative. It's not like they care what you think anyway.
- formertech, on 09/30/2008, -0/+0I agree with tech10171968, angry customers dont really get anywhere if they do need help. We do understand that yes you are frustrated, and who wouldnt be right? We do understand that you need to get the frustration out and just vent. But please, no cursing. That gets us fired up haha. And yes REUYL, it is really hard to get someone in north america. And yes they do follow a script. My advise is call first thing in the morning, at around 7am est. That is when it is most dead. I had never really been serious about the guide lines that the call center had setup(not verizon) So i usually spent alittle more time on the phone but i made sure that the issue was fixed. p.s no we cannt see you naked on webcam, but we do sometimes see alot of disturbing wall papers when we screen share. Back onto topic. Be patient. If your issue is an on going issue then i would suggest trying another service provider, if you know that it is an issue with the line. You could threaten to cancel and you then would be sent to the retention department and then they would send someone out to fix the problem, and they would stay there until they fix it.
Ok so the supes...they are just agents that have been with the call center for around 5 years and up. Some have been off the phones for 3-4 year so they dont remember anything about troubleshooting. They are just there to pick on the agents and to keep customers happy by letting you guys speak to them. They are useless.
When the tech asks you something, please answer with detail. Mostly when your dsl light is flashing! If that is happening..40% chance that it is inside your house, and 60% that it is outside. So please listen to the tech when he asks you to do somethings. Because even if you get a tech sent out, they may just check outside and say..yup everything is good out here..returning to verizon tech support for further troubleshooting. The Ticket will be Closed and you will receive a phone call stating that your problem has been fix...when it really hasnt.
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