71 Comments
- crazybrit, on 10/12/2007, -2/+46He didn't actually get to use the iPhone, by the way.
- NewChar, on 10/12/2007, -1/+15Actual link to the analysis:
http://www.asktog.com/columns/070iPhoneFirstLook.html - behn1220, on 10/12/2007, -6/+20The iPhone is getting about as annoying as "Pwn", "But will it blend?", "In Soviet Russia...", "FTW", etc. Please make it go away...
- championchap, on 10/12/2007, -3/+16did you read the article?
thats comment could have been said on just about any iPhone story at all. - hoppdawg, on 10/12/2007, -12/+25Cliff Notes: A self ordained "usability expert" who sits on your ass all day critiquing a phone he's never used and knocks it for not having facial recognition, not tested for ruggedness, it "desperately needs a keyboard", and is lacking a GPS.
Cool. Thats great. I really value your opinion. I'm not some fanboy, but god, what a ***** douche. - wingnut21, on 10/12/2007, -5/+17"Needs a keyboard. Touchscreen keyboard is nice and all, but not good for extended use and takes up much of the screen."
And he knows this without touching it how?
And takes up TOO MUCH of the screen? How about not enough?:
http://flickr.com/photos/jasonsantamaria/357161915/
From: http://www.jasonsantamaria.com/archive/2007/01/14/a_plea_for_the_fatfingered.php (He designed alistapart, among other very nice sites.) - Sun.Surfin, on 10/12/2007, -2/+13This guy seems to have high expectations for this phone... how is the interface "more complex" than a regular phone?! My grandmother could operate it for crying out loud! It's so self-explanatory, unlike your current phones where you have to go on a scavenger hunt just to see where to send a new text message or access your games!!! I like how he contradicts what he said earlier on as well - "Very approachable, even for older folks"
Face recognition? Eh, not quite sure what he means here. Sensing where your photo subject's faces are so you can do more, or what? As far as resolution, it's a camera phone. 2mp is better than most phones on the market right now. Sure, it isn't superb, but it's a phone, not a digital camera.
It's funny when people have to make things up in a criticism of the phone. I don't want to be labeled as an Apple fanboy, but the iPhone really is great from what we've seen feature wise (minus lack of 3g capabilities). My major hate of it is that it's locked in with Cingular, as well as that it costs $600. No phone should cost that much, especially seeing as you're going to be charged an additional $50 minimum for each month of usage! - DPimp1262, on 10/12/2007, -1/+10Please can we just calm down and wait 6 months for this thing to come out. Every damn day digg produces either another "review" for the iphone that's always either from the extreme loyalist section of the camp that just basically says omg iphone ROKs My sOCKs after the website in question had the grace of using it for 15 minutes or we get the other side that produce website from people that like this guy that have never even been within 10000 feet of the phone let alone touched it yet already know everything there is that's completely wrong with it.
Neither side ever has anything new to say and neither side is willing to even think about reviewing any previous statements they may have said. Can we please remember two things. This thing still has 6 months to produce many more features and wow us much more and two the razr used to cost 400 bucks WITH A PLAN when it first came out and look at it now. Everyone going nuts about price is ignoring the simple fact that new phones of this caliber will always cost you a second mortgage on your house until they've been out for a while.
Personally I'm a fan but I am not planning on rushing out for one and I don't think normal people should. This first line of iphones is for the sidekick owners out there that are willing to pay out the ass for the phone and for the plan so you can have aim on the go with email and all that jazz that cingular will charge extra for. The rational people's iPhone will come eventually and people need to honestly just calm down about a product that isn't even out yet. - meatmcguffin, on 10/12/2007, -3/+12@jimbojimbo
That's 5 hours talk time/contstant video use. The standby time is unknown at the moment but if the mobile OS X power management facilities, the ambient light sensor and the nifty display dimming features are as effective as they should be, then the standby time is going to be close to, or just about exceed, current smartphones. - crazybrit, on 10/12/2007, -3/+10@bradtacs: He's quite credible, actually. He worked for Apple and wrote that article criticizing the dock that everyone read.
- TenebrousX, on 10/12/2007, -0/+74GB $500
8GB $600 - TorgoIsBurning, on 10/12/2007, -5/+11sweet jesus i am already sick to death of hearing about the iphone. how much longer before this thing is supposed to be released? i'm so *****.
- Sun.Surfin, on 10/12/2007, -1/+7Not all phones are that simple. On my old one (old = last month before the contract expired), you had to go to menu --> message --> new message, then go to the address book, scroll for the name, click enter, and compose your message (using a numerical keypad). It isn't that complex, but it isn't in the most accessible of places either.
- Myzt, on 10/12/2007, -0/+6" Facial recognition "would be a plus" "
wtf does this mean?
Morphing into a spaceship "would be a plus" too
What world does this guy live in, to think that technology actually works? - prockcore, on 10/12/2007, -1/+6Um, he helped design the original macintosh, jackass. He also wrote the original HIG that standardized the way Mac OS works even to this day.
- tjkombo, on 10/12/2007, -0/+5Why does everyone keep saying the battery only last 5 hours..... its 5 hours TALK TIME.... most phones out there say they get 5 hours... 5 hours talk time and supposedly 5 hours video ( I doubt quite that much, although theoretically with no spinning drive it could be possible). They are saying 16 hours for ipod listening time. If you look at apples usual numbers for their iPods, they say 14 hours for the 30gb iPod... I get most of the time 11 or 12, but never 14, unless i never scroll through the menus etc. Anyways the point is, the phone does not last 5 hours on Standby... no-one would stand for that, you couldn't get away from your house for a few hours before needing a quick charge.
- Aggaman, on 10/12/2007, -3/+8Oh come on...
I have the latest super duper Korean phone with TV and Windows Mobile and all the latest gizmos. I know for a fact that it cost more than the iPhone will cost, but it might as well be steam powered for all that.
Everything I ever hated about mobile phones (the text entry, the small screens, the risible media features, etc.) has been fixed by the iPhone. Basically, all Apple did was do something about the obvious problem with smartphones: different functions require substantially different user interfaces to operate efficiently. The large touchscreen is the obvious move to make. By that very fact alone, the iPhone has rendered all current mobile phones obsolete, in a similar, but less dramatic fashion to the way the Macintosh made it obvious that the computers of its time were relics.
It's also obvious that in five years time every decent phone will have a similar interface. That's just progress. People who complain about the iPhone are like the PC users who used to sneer at GUIs before they got one. And on top of that the iPhone is way cooler than all the other phones. - buckeye45, on 10/12/2007, -1/+6he tests the usability of the iphone, without actually using it? what an ass.
- pkulak, on 10/12/2007, -0/+4Way to comment about the article.
- inactive, on 10/12/2007, -3/+7Agreed. People expect apple to release the ichucknorris because apparently they're not allowed to release mediocre products. Regardless, the iphone is still one hell of a nice product.
- jer2eydevil88, on 10/12/2007, -16/+19"Traditional cell phones are dull, limited, and at end-of-life. iPhone is glorious, and it is only the beginning."
Lets see... My free (with 1yr subscription to T-Mobile) Razr can be modified to get me Google Maps for free as in with no additional provider fees. I can use it to make phone calls, play java games, and it has SMS messaging built in. It has a large easy to read LCD inside and an equally easy to read caller id panel on the lid. Since the Razr is a flip phone it doesn't actively dial people randomly when in my pocket, it also has bluetooth Class 1 1.1 I can sync it with my laptop across the room without a problem.
So is my phone really end-of-life? Not to me! I expect to get more than a years worth of functionality out of this phone. Meanwhile an expensive phone that locks you into a crappy carrier (in my area) for two years in order to secure the bargain price of $399 or $499 is sure to entice me to switch. If not for that then the extremely proprietary operating system the device runs that makes sure I cannot run games/software from other developers much less modify any settings to unlock features I am sure I would be lining up for this thing.
Apple has to really think about opening the OS and making it an unlocked phone in generation 2, then I would be much more interested in it. - ElMoselYEE, on 10/12/2007, -0/+3to further prove your point, from the article: "It’s missing something else, too, a way to connect to a projector."
ya, he said projector. because it just isn't good enough unless it outputs 1080p via an HDMI port, cuz yanno all the other phones have that standard. - Benzido, on 10/12/2007, -0/+3It really ***** me when people say that the iPhone needs a higher resolution camera. The tiny lenses in phones can only resolve about 2 megapixels, at absolute maximum. What is the point of storing a 4 megapixel image if it is no sharper than a 1 megapixel image?
The iPhone isn't perfect by any means, but try not to be so brainwashed by the marketing depts. of camera manufacturers! - noahhoward, on 10/12/2007, -1/+4For gods sake, let the bloody thing come out first. Or at least request some time to actually use it. What sort of a usability expert jumps to conclusions? It's like paying for a home inspectin then just having the inspecto call you and say, yeah, I know all about houses, yours will probably suck, but I haven't actually been there.
- wilhoitm, on 10/12/2007, -1/+4I am tired of everyone over analyzing this phone. Wait until it comes out!
- ispcaster, on 10/12/2007, -0/+3
They stated, "So now that we've established exactly who Tog is and why you should care about what he says, let's get onto... well, what he says."
No not really. There is a reason why he is gone. Thats all I need to say about that.
Next. - moudig, on 10/12/2007, -1/+4Totally BS. The guy never hold an iPhone in his hand.
- pkulak, on 10/12/2007, -3/+5Here's my list of "usability" concerns with the iPhone:
-It should just "know" the names and phone numbers of all my friends. Why should the user be forced to enter in that information?
-The camera should match the quality of the current SLRs, otherwise it's too confusing for the user who's photos are not accepted as front page material for Time Magazine.
-The battery needs to be user replaceable, the size of a dime, and it needs to last for at least a month between charges.
There, am I a usability expert now too? - inactive, on 10/12/2007, -0/+2Apple has a iphone?
- inactive, on 10/12/2007, -2/+3Well i talked to another expert,Charlie Browns Teacher and she said;
waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,
waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,
waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,
waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw,waw, - synth3tik, on 10/12/2007, -2/+3this guy is a quack
Maybe if he got to use the iPhone I might listen to him.
There has been a lot of sub-pare "reviews" out, but only a hand full of people (I guess it's hard to fit people in your hand) have even got to touch it.
I think I will rely on someone who has had a one on one with the phone and not just basing a "review" off of pictures they got from the internet. - sunchild, on 10/12/2007, -2/+3Tog-- the self-appointed Apple usability expert. I've never seen anyone stretch his credentials so far and for such a silly purpose. Is he finished griping about OS X yet, or is this iPhone whining just a temporary diversion? Usability expert. Bah. How about 'just another user'.
- omann0, on 10/12/2007, -0/+1In reference to all the apparent haters of Tog:
If you have any real grasp of cognitive psychology, done close to 20 years of user testing, and are not only part of but a major contributor to the Nielsen Norman Group, I highly encourage you to write your own analysis. Otherwise, do not just read the article referenced above. Read what Tog actually wrote.
After you read what Tog actually said, I encourage you to read some of his other work on http://www.asktog.com/. He knows what he is talking about.
Surely I don't encourage you to take everything he says as fact, but keep in mind that he has been researching usability and interface design since before most of you even owned a computer. Just look at his about (http://www.asktog.com/tog.html) for an idea of all that he has been a part of.
What I am really getting at: even if you disagree with his educated opinions, don't write him off. He deserves a lot more respect than the 2 minutes you spend reading a summation (written by someone else) of the article he wrote, then haphazardly deciding he is not credible simply because you do not agree with some of the things he said. - Refrag, on 10/12/2007, -0/+1"He also wants a physical keyboard. Doesn't that defeat the purpose of touch screen? "
He wants a keyboard so he can type long-from pieces like his article on the Iphone. I think that is odd to begin with. But, if that is what he wants it for, there are already Bluetooth keyboards in existence, many targeting mobile devices. - manicleek, on 10/12/2007, -0/+1You do know that Safari is used on Apple computers and not just the iPhone, and that on those computers Safari is un-forgiving of all but the most finely tuned of xhtml and css? don't you?
- aristotle0dude, on 10/12/2007, -0/+1Education does not mean squat when it comes to creating a usable interface. Universities may provide skills and techniques for analysing a device type but ultimately you have to have inborn talent and intuition. University courses cannot give you what you do not already have.
- tracydanger, on 10/12/2007, -0/+1It dawned on me whilst reading this article. I've yet to get a laptop. It's hard to justify it personally because most of what I need a computer for, I can do at home. I have a palm pilot that I can take places for other issues (though I don't much because I don't want to carry that AND a phone). The iPhone may just have enough capability to suit me as usable enough not to need a laptop. If that's the case, then it justifies the price more so than thinking of it as just a phone. If it replaces a phone, an ipod and a laptop, but like Tog said, it needs some more features than we've seen to do that. If I can use a fold up bluetooth keyboard, use it for Keynote/PPT presentations and use/create office compatible files I think I'd be set.
- Zanneth, on 10/12/2007, -0/+1Unless he actually got to use the iPhone, nobody cares the slightest bit about what this guy thinks. Especially since he's making accusations that haven't been verified yet.
- Theophany, on 10/12/2007, -0/+1You can't plug in your phone to your computer?
Ouch. - njackson, on 10/12/2007, -0/+1Tog is right on his comments of usability on mobile Internet access. The term usability is far from just simply picking something up and operating it. The state of mobile Internet access right now is a mess. Even when you pay for service, connections are slow and the service is shoddy and difficult.
While is somewhat disagree with the intensity of his dislike of the dock bar, he has good reasons. He doesn't compare it to current technology, only how usable is it is to how usable it should be. Apple did forgo some usability for something more elegant, which IMO may not have been a bad thing.
Keyboards, a method for providing alphanumeric input to a device. It affords you using your fingers and thumbs to hit the buttons. The usability issue of touchscreens as keyboards is that it provides substantially reduced tactile feedback to your fingers and thumbs. In fact, it provides almost none, while a normal keyboard has that comforting click and depression of the button to let your fingers know you actually did something. By removing that constraint, you have changed the usability of the object, possibly in a negative way. You have to find a way to supplement the lack of tactile feedback, of which apple has decided to go with a vivid, high-resolution screen to provide visual feedback.
Until I actually use the device I cannot say whether this is a strong enough feedback to make up for the loss of buttons. - UltimaNut, on 10/12/2007, -0/+1From article - "SMS should include an interpreter to expand upon common abbreviations"
To him i say STFU. - cynicist, on 10/12/2007, -5/+5Doesn't take much to be a usability expert eh?
- aristotle0dude, on 10/12/2007, -1/+1I stopped listening to TOG a long time ago since his Top 10 things wrong with the dock. He is just pinning for OS 9. It might not be perfect but it is more usable than alternatives out there.
This self-proclaimed usability user goes off on a tangent about relying on cellular data networks or public Wifi as a problem? What is his proposed alternative? A really long CAT6 cable? Give me a break.
He also wants a physical keyboard. Doesn't that defeat the purpose of touch screen? Should it have a mouse as well? Maybe a rollerball? Sorry TOG but you are out of touch. The touch screen may not be perfect from the demos but we have not seen the final product yet and I would rather see Apple push the technology forward than use old technology as a backup. - monkeyrun, on 10/12/2007, -1/+1Looks like Apple's still the master of UI design.
Good to know that it's not just all eye candies. - rimantas, on 10/12/2007, -1/+1Educated opinions of a man who have never had a chance to hold the thing in his hand? Or 20 years of user testing make that unnecessary?
Ok, I think it will be the best if he keeps researching and Apple keeps building stuff. - stockjones, on 10/12/2007, -0/+0"Needs buttons"
"Desperately needs to be tested for ruggedness..."
And that ruggedness related to the durability of that touchscreen. Thats scary. - TheFlush, on 10/12/2007, -1/+1offtopic: Steve Jobs proclaimed in his keynote that many people are unable to add a person to their phone's address book...because according to him, it's too difficult. But the iPhone offers synchronisation with your pc, so that makes it easy says Steve.
How on earth are people who cannot even use their phone's address book be able to use this feature?? If they don't get how their phone address book works, they definetely cannot work with this sync system. - Theophany, on 10/12/2007, -0/+0Heh, Safari is used by 90% of Apple users. I've never had a problem viewing any sites after version 2 came out.
That added to the fact that Safari RSS is 100x easier to use than Firefox makes it my default choice in web browser. - noreturn, on 10/12/2007, -2/+2Sorry, Aggaman, but I don't think you know what you are talking about. Look at how many people today own phones that cost more than 100 bucks. How about those that cost more than 200, 300? The iPhone is not going to change that. Sure, it'll make an impact on certain markets, but most people that have phones just want phones. And most people that need expensive internet/email/PDA phones want "serious" features like a tactile keyboard.
- NanoStuff, on 10/12/2007, -3/+3Usability expert you say? That must have been a good 10 years of college. What's his hourly rate? I need usability expert advice on how my desktop icons should be arranged.
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