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99 Comments
- miles01110, on 10/12/2007, -2/+15Thanks, I haven't seen "queue" in any file sharing, encoding, or video application ever before and couldn't figure it out on my own.
- DaffyDuck, on 10/12/2007, -4/+15(delete all comments closed in parentheses)
*puff* - Myrddin5, on 10/12/2007, -2/+11Unfortuantely, this test tells absolutely nothing. Alot of people with the random shutdown (me included) could run this command for hours without the mac shutting down: alot of macbooks shut down when booting cold, not when they're stressed.
- zephc, on 10/12/2007, -1/+9PCs (esp. notebooks) do this too - it's a typical function of intel chips to shutdown if they're overheating, which can be from bad fan/vent flow design, or just some sort of blockage in the way.
- brentzilla, on 10/12/2007, -6/+14Wasn't funny the first time...not funny the second time...sorry.
- cdoubleu, on 10/12/2007, -3/+9On the other hand, this test was able to consistently replicate the random shutdown problem I was having - as long as I ran the test from a cold reboot. So I think it does have some value.
- Stenosis, on 10/12/2007, -7/+13It just works...until it doesn't.
- DBCubix, on 10/12/2007, -0/+6@gaarf
The server wasn't dugg to death, it prolly just experienced one of the random shutdowns. haha. A random shutdown DIGG style! - jeffburg, on 10/12/2007, -2/+7this was happening to kevin on diggnation a couple of weeks ago... and my bosses new macbook has gone in twice because he was burning a cd and it crashed and never turned on again.
- fluidfoundation, on 10/12/2007, -3/+8HOLY CRAP! I've been having this issue for a month and Apple's been telling me that unless I can duplicate it they dont have much to go on (other than replacing possible faulty ram which has already been done). Thank GOD others have been having this issue too... I knew I wasnt crazy!
- doce, on 10/12/2007, -1/+5it's not actually a matter of procedure before customer satisfaction; it's actually a procedure that came about _because_ of poor customer satisfaction.
i used to be a genius. we used to let people just leave stuff. but then there's less paper trail. machines fell through the cracks. many machines dropped off for seemingly major problems turned out to have nothing wrong with them, or problems that were largely customer-perception and training issues.
do you:
a) piss off a small number by refusing un-screened, no-paperwork checkins
b) piss off a large number by taking them, then calling them later to tell them they're dumbasses, or by completely losing track of their machine and waiting for the customer to call saying "where's my repair?!" - daveamos, on 10/12/2007, -3/+7After two repair sessions and one new logic board, my Macbook no longer randomly shuts down. The staff at my Apple Store were really eager to help, though they told me they had never heard of this problem before... weird.
- Crumble, on 10/12/2007, -2/+6More about the RS issue:
http://digg.com/apple/MacBooks_and_MB_Pros_shutting_down_without_any_warnings - lokiz0r, on 10/12/2007, -1/+5Nothing is perfect.
- md81544, on 10/12/2007, -4/+6It didn't give me a shutdown. But I DO get them every day. After two months of use (this seems to be a common timeframe from comments I’ve seen) I started getting the random shutdown thing. It seems to happen when the machine is warming up - when first coming on after either a sleep or a complete cold off state. Once the machine’s been up for a while, it’ll run all day. This is not just an annoyance - I’ve had data lost and corrupted through inopportune shutdowns.
I live just outside London, UK, so on Saturday I schlepped into town to the Apple Store in Central London, on Regent Street. I queued for 20 minutes to see someone and was told I needed to see the “geniuses” upstairs. OK, so I go upstairs, queue again, and then am told that they were all booked up and could not see me that day - this was about 13:00. I asked whether I could just leave the Mac: they wouldn’t let me. They just weren’t interested. Procedure comes before customer satisfaction, it seems. That sucks.
I’ve tried to make an appointment to see one of these “geniuses” via their online “concierge” service. Every time I try it says they’re too busy to take appointments. I’ve tried day and night, even at 01:30 in the morning I get this message. That sucks.
I do like the Macbook, but this service stinks. I’m going to try and make an appointment by phone tomorrow (its a publc holiday today in the UK) and see if they’ll deign to look at the Macbook. I’d desperately love to just get it swapped out, but I guess it’s going to be a lengthy repair job. That sucks. - g8trGTO, on 10/12/2007, -1/+3Reiterating what zephc and wistar said below (down where no one ever reads) this definitely sounds like an overheating problem, not just a "random" shutdown.
- Urusai, on 10/12/2007, -3/+5I think the upshot of all of this is that MacBooks are buggy POS and early adopters got burned. It rather confuses me, though, because Intel Macs are just PCs with a slightly different configuration and firmware, and so the expertise to make a reliable Intel laptop should have been available. I'm guessing their PPC crew thought they had the chops to design an Intel box and the arrogance to do it without outside help...and the results speak for themselves.
- rtilford, on 10/12/2007, -1/+3i am thinking about getting one, but i have been hearing about all the hardware problems with them. Getting hot and the random re-booting its kinda making me stay with my ibook for a bit longer.
- nuhrd, on 10/12/2007, -3/+5Try online or phone support, not every repair needs to go through the apple store.
- andywaite, on 10/12/2007, -1/+3You are not 'overloading' your computer by doing this. If any machine cannot run at 100% CPU usage without crashing then it is FAULTY.
- wistar, on 10/12/2007, -1/+3Yes, I've had a Toshiba Tablet PC that overheated about 15 seconds after I turned it on for the first time. 4 entire machine replacements later it was stable. The saving grace was that the problem appeared immediately (a part of the OOB experience ;-) and that the machine was able to tell me what the problem was.
All of these machines, regardless of OS, are running on the ragged edge of improbability and that they work at all is something of a miracle. Problems should be expected so, the real differentiator is how the manufacturer responds. - fekimoki, on 10/12/2007, -1/+3does it called RSD ? not RS i think.
finnaly RSD issue made it to the digg front page
mine has been replaced the logic board for the 4th times
my macbook has been out of my hand longer then in my hand, because it's always in the repairment.
i feel kindda stupid, paying 1200$ (price in my country) that made me a hardware bug tester, not a computer user.
THX DESIGNER IN CALIFORNIA, THX ASSEMBLED IN CHINA, THX CUPERTINO. THX ALL - Annon, on 10/12/2007, -2/+4Pretty lame headline. All this does is max out both cores, then you watch to see if it dies. Test is borederline useless, considering they don't know what the problem is, and people that pass the test still have random shutdowns.
- databasecowboy, on 10/12/2007, -1/+3I had an issue like this with a Sony laptop but it would just go black, no BSoD. Turned out Sony was using grey market capacitors that were made with a pirated formula that was botched and the caps would blow out after a few months. Mine unfortunately lasted longer than the warranty. Replacing them, though fixed it.
- mobilehavoc, on 10/12/2007, -1/+3Why do Apple users put up with this *****? I don't care what computer brand I own, this is BS.
- vajra918, on 10/12/2007, -4/+5If the "random shutdown" is related to CPU usage doesn't that make them not very random at all?
- monkenstick, on 10/12/2007, -0/+1a computer shouldn't shut down at full load - if it does then it is clearly clocked too fast (thats the whole point of running prime 95 after overclocking)
I have had this problem - took it to the mac place - new logic board - problem resurfaced - now its back in there
it is a real problem, and its clearly not an isolated one. I love my macbook when it works, when it shuts down randomly (even without any heavy cpu usage) its an annoying POS - WinterSolstice, on 10/12/2007, -0/+1Both of those are for different issues - I assure you that the last 2 (seriously!) times my boss had that problem with a really messed up CD we tried both of those. We tried every force eject technique out there. We even deliberately caused the problem 3 more times, just to make sure this fix worked. The problem is that the system will not boot into the firmware until it can read the CD. No firmware, no hotbuttons. If your system won't even get past the initial solid grey screen (no apple logo, no nothing) and you have a known bad CD in there, you're hosed.
You'll remember this if it happens to you :)
-WS - fekimoki, on 10/12/2007, -0/+1pauldy said "This is way inaccurate as it mearly forces the CPUs to a 100% load where thermal protection kicks in and can cause a non RSDing macbook to shut down."
no, if your mac is OK, full load dual core won't bring down your mac. it will not shutdown.
(alerady tried it on my friend's) - gaarf, on 10/12/2007, -2/+3Server dugg to death, here's a mirror:
http://www.duggmirror.com/apple/Test_your_Intel_Mac_for_hardware_faults/ - WinterSolstice, on 10/12/2007, -2/+3That's an easy one - if the computer starts up cold with an unreadable CD in it, you just need to unmount the CD. Look on Apple's site, or just slip a creditcard in and pop the CD off the spindle.
-WS - Crypty, on 10/12/2007, -1/+2This happened to 2 of my friends with macbooks. One of them sent it for repairs and got it back with the same problem. The other just returned it and bought a different notebook.
I had no idea it was so widespread, and it sounds to me like this is a very very common problem with macbooks. It also seems like apple doesn't have a fix for it. I'm amazed at the way people will put up with this. If I buy a notebook for 1000+ it sure as hell better work. Random shutdowns is not a problem you can just live with either. It is completely unacceptable, especially for apple which is supposed to be the pinnacle of computer quality, with the prices to justify that.
With what I have read in here I would be wary ever using an apple notebook for anything remotely important. - Crypty, on 10/12/2007, -0/+1Yeah, IF they overheat. If macbooks are overheating in the first few seconds of use, there is something very, very wrong.
- Dakoman, on 10/12/2007, -3/+4@molly: what so *some* of *one* model start restarting and you equate that to being as bad as windows?
- lokiz0r, on 10/12/2007, -1/+2I chose a HP laptop instead of a MacBook when my parents offered to buy me a replacement for my iBook. I could've had a 1GB Nano for £12 with the student rebate, too.
My iBook's been fault-free since I bought it - but MacBooks are downright unreliable. There's been too many issues with them over the months.
I don't need the hassle of taking it back over and over again - I've had to do it before with my desktop PC, and it's a real pain. - inactive, on 10/12/2007, -1/+2rs symptom? I thought that was a feature!
- Crumble, on 10/12/2007, -0/+1http://www.flickr.com/photos/techpaedia/228731534/
- RevFry, on 10/12/2007, -1/+2Mines running along just fine, so far. *crosses fingers* I just ordered mine a couple weeks ago so I'm hoping it has avoided some of the issues with the previously shipped ones.
- Anth, on 10/12/2007, -1/+2Emerging?? I've had random shutdowns and the inaility to start up for 15 minutes after (which makes me think its a heat thing) since the beginning of July. I sent my macbook in the last weekend in july, just got it back and still no fix.
- SenatorPenguin, on 10/12/2007, -1/+2Just a note, the concierge service for the geniuses in the store is only for the paid service. For people who don't buy the service package, it only recommends a time when other people haven't signed up for concierge. People who just show up wait in line, and you can bypass the line if bought the service package. Kinda crappy, but makes sense from a business perspective.
- samdu, on 10/12/2007, -1/+2Count me among those that have had their logic boards replaced and still have the issue.
- Hoffer, on 10/12/2007, -1/+2This is a very timely topic for me. DLH should be dropping off a box for me to send my MacBook in for repair today.
I bought my MacBook the week after they were released. Last Sunday(8/20) I experienced my first random shutdown. I had never heard of the problem. It happened twice more on Tuesday and by Thursday, my MacBook was unusable. I would get these colored vertical lines after startup.
Apple support sent me this system logging utility and when I sent the results back, they said my MB needed fixing. In the meantime, if I do the Pram reset thing, my MB works pretty well for a couple hours. If I reboot the MB without the Pram restart thing, it goes to the colored lines.
The only thing I worry about is some people say even after their logic board gets replaced, the problem comes back. I love my MB and I hope they've got the problems figured out. - miles01110, on 10/12/2007, -2/+3"And the fact that no-ones got it fixed yet makes it even more arbitrary"
No, it just means that nobody knows what's causing it yet. People shouldn't be so quick to label a problem "random," especially with a computer. - aviazn, on 10/12/2007, -1/+1I think its most practical application (if it happens to work for you) is being able to reproduce the problem on demand, say, when you take it in to the Genius Bar and are trying to convince them it's happening.
- metallic07039, on 10/12/2007, -1/+1I was getting random shut downs but it was only when my Macbook Pro wasn't connected to the power cord. As a result, I went to my local Apple store, they saw the issue and then took one of the battery off the shelves, opened it up, put it into my computer, I went home, and never had another random shut down again. I don't know what kind of shut downs you guys are having but mine was more like "black-out". Hope this helps!
- kawera, on 10/12/2007, -1/+1I've wanted to buy a new Macbook for a while now, and when I finally have the money these horror-stories surface everywhere I look. I find it rather discouraging that there is no official reaction from Apple given the number of reports on this issue.
Though the Macbook looks so pretty I might consider getting one in spite of the dubious quality. If it fails I can always look at it... - kaiyraa, on 10/12/2007, -1/+1I had random shutdowns on a week 19 MacBook, sent it out for repairs and then it was gone for a month. While extremely frustrated, I kept my cool and logged a total of 4 calls to the Repair Depot and got them to upgrade the status of my repair and after they did that, I had it back within 3 days. I went to my Apple Store, picked it up and about two weeks later, it started shutting down again. I was pissed to say the least. I went back to the Apple Store promptly, told them my tale of woe and explained to them there was no way I could be without this laptop again for a month and it was just ridiculous to have this happen again. I kept my cool and everything and the Genius completely understood what I was saying and where I was coming from and they swapped me out for a brand new week 30 MacBook, it is yet to shut down on me. From what I understand this is a luck of the draw kind if problem.
- bgeipel, on 10/12/2007, -1/+1My MacBook is currently back at the shop for repairs for the random shutdown problem. To get to this point, I visited the so called Genius at the Apple Store, then a long chat with tech support, another chat and then it went back. I am hearing many stories of folks getting thier MacBooks back and the problem resurfacing.
I cannot afford to be without my laptop much longer. - wistar, on 10/12/2007, -4/+4No, the mystery shutdown is not at all random. It only happens when the machine is turned on.
- PDubNYC, on 10/12/2007, -1/+1Don't go prying in there with a credit card. Just hold the mouse button down on boot and it will eject any CD in the drive, although it sounds like your boss has bigger fish to fry.
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