81 Comments
- tplants, on 10/12/2007, -21/+44obnoxious jerk. reported.
- inactive, on 10/12/2007, -3/+23Genius my arse. My experience at the 'cough' GENIUS bar at the downtown SF store was far from being helpful. I ended up explaining how something works to her.
- doce, on 10/12/2007, -2/+20depends on the Genius. i've visited several stores in Texas and California. i've encountered Geniuses what were really geniuses. i've encountered others who were dumbasses. on the balance, i've met more geniusy Geniuses than the Dumbasses... but those dumbasses were.... wow.
- liquidoc, on 10/12/2007, -7/+23My name's Sebhelyesfarku. I speak out of my ass.
Seriously, get a grip, there's an apple category, and a windows category, if you really want to be that uptight, just stay in your little microsoft hugging space and STFU KTHXBYE! - badnewsblair, on 10/12/2007, -0/+14Without breaking and post-employment NDA, I can attest to the general gist of this article.
You will be hard pressed to get any information from the sales staff in an Apple Store. The only people that know anything about upcoming releases either work exclusively in the back are are management that get paid enough to not want to risk any part of their job. And even then, they only know a day or two in advance.
Everyone is pretty much kept in the dark. - m0nk, on 10/12/2007, -6/+17I read it before it went down, finally getting around to posting a comment. For all of those who are going to bitch about the "Apple Fan-boy club" that'll be digging this one, stfu - go elsewhere with your hate.
I've said it before and I'll say it again, I'm a Linux admin and user and most likely will be for the long term. I had a G4 Powerbook at my disposal and really liked using, so I'm a fan but not a regular user. I also, like many others, have an iPod.
I think this article is actually valuable knowledge for anyone who has even a remote desire to stop in an Apple store for any reason what-so-ever. It gives insight into what their day is like, dealing with stupid people AND getting asked the questions they can't answer. Anyone who has ever worked in retail can relate to the typical customer questions, and not knowing an answer would make it 100 times worse. Now we all know not to ask about new products. - badnewsblair, on 10/12/2007, -1/+11The Apple Store is commission free. I wish it was commission based!
- doce, on 10/12/2007, -2/+12apple doesn't pay commissions to retail employees
- soof, on 10/12/2007, -3/+12This is a good article. I won't be asking any more apple employees about new products anymore, lol.
- danpsmith, on 10/12/2007, -3/+12Yes, how many do know of the new superadvanced leather iPod cases that will be sold for $100?
- JBracy, on 10/12/2007, -0/+8Yep Apple Retail employees earn no commission and they really don't know anything about product announcements. The store manager may know a little in advance due to the need to change signage, POS, etc... but in general employees find out at exactly the same time as everyone else. When I worked at the Genius Bar I remember a few times being behind the bar on the day of an announcement and hearing about new iPods from customers (I remember telling one guy that Apple didn't make a 6GB iPod Mini, and then going on my break and seeing them on the shelf!)
- XTrek, on 10/12/2007, -2/+10My jaw dropped when I saw this thing for a hundred bucks...
- n0tquitehuman, on 10/12/2007, -2/+9screw people and their opinions, I'm an equal opportunity hater... some people have to make a living somehow, and being a Mac Genius is better than flippin' burgers or being a glue sniffing Best Buy Geek Squad member.
- inactive, on 10/12/2007, -5/+12They did keep the Apple BoomBox secret.
Apple, masters of deception and hype. - inactive, on 10/12/2007, -2/+9How long till they get sued for blogging about this?
- Kazbaeden, on 10/12/2007, -11/+18Yeah. The title is so pretentious it hurts. I've met more knowledgeable employees at CompUSA.
- aaryn, on 10/12/2007, -2/+9The users choose the stories here.... so why do people keep whining/trolling/flaming about it whenever Apple comes up? Nothing to do with bias, people are digging it, get over it
- inactive, on 10/12/2007, -0/+6I double checked this online. You all are 100% correct. Apple employees are not commissioned. My fault!
- ahknight, on 10/12/2007, -0/+6If the page doesn't load, go here. http://www.macgeekery.com.nyud.net:8090/column/pure_genius/rumors_at_the_bar
- JetwingX, on 10/12/2007, -0/+6" I won't be asking any more apple employees about new products anymore, lol."
Thanks,
We appreciate it. - trod13, on 10/12/2007, -0/+6Really good article. I also learned the return policy, yes. This is a must read if you continuously nag apple employees or if you want to learn how the other side works.
- biff198, on 10/12/2007, -1/+6"silence
The guy actually didn't say another word. He just sat there soaking in my receipt, trying to make sense of it. It was as though I'd destroyed his world view. He'd come in so certain that we'd known all along that he was having trouble comprehending that it was even possible, let alone likely, that we actually don't know."
I had a beautiful little movie rolling in my head as I read this. Funny....
__________________________
-biff198
http://www.crusaderflash.com/ - bSimms, on 10/12/2007, -3/+8My one experience with a genius was great. I had spent hours trying to fix computer. They fixed it in literally seconds.
- ThinkBox, on 10/12/2007, -1/+6@Doce
Yeah, pretty much just like everywhere else in life - some are dumbasses, some are geniuses...
But one things is for sure (in all my experiences) most the people working at the apple store are very nice - customer service is ranked pretty high in my book. - milkfilk, on 10/12/2007, -1/+5Because it has ruby, ssh, apache, tomcat, gcc4 installed out of the box (with the dev CD). Freshmeat.net founder switched entirely from Linux to Mac. That is what sold me. "It can do anything I would require".
- diggerphelps, on 10/12/2007, -0/+4I used to work at an ad production house where Apple's agency did a lot of work.
There were certain people who would work on Super Secret Stuff that the rest of us never got to see.
They would make them sign NDAs and hold their firstborns hostage in case they spilled the beans.
I remember catching a glimpse of the first G3 PowerBooks back in the day.
Steve Jobs would have burned my eyes out if he knew. - frem001, on 10/12/2007, -1/+5they are knowlegable but can only offer a certain amount of support... things are carefully controlled working in any technical assistance post, you have to do things by the book and also make excuses when things go wrong.
- ACoolie, on 10/12/2007, -1/+5Host is back up. Coral cache just incase: http://www.macgeekery.com.nyud.net:8080/column/pure_genius/rumors_at_the_bar
Also, great read with a good moral =D
You gotta feel bad for this guy on the PowerBook =( - Xenstier, on 10/12/2007, -0/+4What the hell digg is about SOCIAL bookmarking not just about firemillen2 likes
- dclowd9901, on 10/12/2007, -1/+4I was about to say, "It's not hard keeping secrets when you spin hyperbole about them so high, that people end up guessing on something amazing (but usually not correct)."
- GuineaPig, on 10/12/2007, -0/+3Apple is extremely secretive even within the organization. I have a friend who's a developer there working on a high-profile Apple application, and he didn't even know about the Intel switch before it went down in public.
- jer2eydevil88, on 10/12/2007, -1/+4Coral link
http://www.macgeekery.com.nyud.net:8090/column/pure_genius/rumors_at_the_bar - liquidoc, on 10/12/2007, -3/+6you really just hate macs.....is it just because you like Bill Gate's rectum around you, or do you have a real reason?
I dugg this story just because I hate Sebhelyesfarku. Also because.....well.....I digg it. ;) - unknowndomain, on 10/12/2007, -0/+3Why are people such retards if I choose to like an article its my choice why should I have to put up with your bitching, if you dont like it go else where but the majority of people do because its on the front page
- rye425, on 10/12/2007, -0/+3Keyword: "Rumors"
- milkfilk, on 10/12/2007, -0/+3Einstein, the genius, had the relative theory. To many people, all the tech speak makes them relative geniuses (how topical). That's why it's named that. When my girl's pb had a bad disk controller, I brought in the syslog text proving it was a disk controller issue. I was more knowledgeable than the "genius" behind the bar but I wasn't a dick about it. I presented the evidence and courteously waited for him to see the same thing I did. He saw the problem and it got fixed (quickly and nicely).
You can be a techie and be an *****. The later of the two will keep you from getting a job more than the former. ***** trumps skills. Play nice.
The term genius is "usable" to non-techies. Usability - ahknight, on 10/12/2007, -0/+3A lot of times what you think is the most recent version is not the most recent version. If they ask "10.3.9?" you'll just nod your head and he'll never know you're on 10.3.4. :)
- rspeed, on 10/12/2007, -0/+2As a former Mac Genius I can commiserate fully with the author. Dugg.
- ahknight, on 10/12/2007, -1/+3http://www.macgeekery.com.nyud.net:8090/column/pure_genius/rumors_at_the_bar
- davidkain, on 10/12/2007, -0/+2Me too :D I wish I could have had a moment like that during my stint in the hell of retail.
- ahknight, on 10/12/2007, -0/+2It's mostly working now. Just give the page a moment. The choices were swap hell or fewer procs. I chose the latter. It'll load in time.
- ThisIsBrianB, on 10/12/2007, -0/+2I have worked for Apple in the past and now work for a national retailer selling Apple products, and the one that can I hear at least every day whether it was at Appple or my current job is a question about upcoming Apple products...well none of us no, we never knew at Apple and well it's nice to see somebody try to get the word out.
- TheReport, on 10/12/2007, -1/+3move along you ***** moron
- Kerrigore, on 10/12/2007, -2/+4What's with all the mac haters? I mean really, what is your problem? The whole point of Digg is that the stories that get posted and rise to the tops are the ones the majority wants to read. If you don't like it, there are other websites readily available. My question is... what is the point in running around flaming, whining, and trolling the comments sections? Is it fun to see how many "mactards" you can piss off into responding? Because that strikes me as incredibly immature.
I guess if that's what you want to do, that's the reason why the digg system was implemented for comments =) - frem001, on 10/12/2007, -2/+4awwww did one of them dump you Sebh...?
- TheReport, on 10/12/2007, -0/+2ahhh yes the dreaded burn, this has happened to me with the powermac g5, I bought a dual processor 2.3 and a month and a half later they roll out with the dual core processors, suffice it to say I wasnt exactly pleased with what happened but what could I do? thank god they didnt roll out the intel versions that havent come out yet or I would probably have cried for days. The G5 is a great peice of hardware dont get me wrong, it does everything i need it to plus more but when its in the prescence of a newer brand you just feel a little cheated.
- milkfilk, on 10/12/2007, -1/+2Then don't buy one. Religion, favorite color, OS, favorite food, favorite type of music.
- kstar6, on 10/12/2007, -0/+1Good Read
- ahknight, on 10/12/2007, -5/+5Site's not dead. The host is having a problem. Just a moment, please....
- johnjreiser, on 10/12/2007, -2/+2@Gene
I had a legit hardware problem and was bumped because the mayor (who they knew by name) didn't know how to use iPhoto. -
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