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130 Comments
- winnch, on 07/12/2008, -15/+68"At $99 a year, I expect my online service to function all the time."
You have unrealistic expectations. Fortunately for you, Apple has always been pretty fair and generous to customers when things like this happen.
If you're relying on technology for perfect reliability, you will be consistently disappointed in your life. Things happen. - Ducttape38, on 07/12/2008, -7/+59You would like a refund for your three whole days of service lost? Well, let's see, doing that math, Apple owes you 81 cents. Stop whining, and don't spend it all in one place.
- hep2djive, on 07/11/2008, -5/+40Make sure your credit car has a "Service Not Available" when they post their bill
- krystalo, on 07/12/2008, -22/+45Simply put, recently Apple keeps screwing up.
- kellogg, on 07/12/2008, -6/+26its up right now.
- ibeetle, on 07/12/2008, -0/+18At 100 a month I except my Cable T.V. to be on all the time. It was off yesterday for 2 1/2 hours. I want my money back.
George Bush promised me the mission was accomplished. It wasn't I want my money back.
The only mistake Apple made is trying to change .mac into mobileme and roll out a new iPhone pretty much in the same week. There are going to be problems. Everybody is screaming for cloud computing... well welcome to it early adopters. Last week Microsoft announced they are making a version of Office available from the cloud. You think that is going to be completely trouble free for the first 90 days?
Some days clouds are fluffy white on clear blue days and sometime they are dark and rainy. - scooterbaga, on 07/11/2008, -3/+17chill up?
- gfxlonghorn, on 07/12/2008, -9/+23Are you serious.. that's 8 dollars a month and your complaining about outages for a few days?.. I am sure they will gladly give you back your 2 dollars... god damn you people are impatient as hell..
- 0011002, on 07/12/2008, -1/+12thank you! As tech support for hosting people don't understand that same logic when thier site goes down for the first time in 3 years and it's only down 3 hours.
- inactive, on 07/12/2008, -4/+14Expect servers to slow on launch days. Common sense.
Next subject, please. - bjornski, on 07/12/2008, -0/+9They weren't prepared.
- JamesG, on 07/12/2008, -4/+12Are you serious? Apple releases more major functionality in their software + huge hardware roll outs ALL the time. I think they do a pretty damn good job considering the pace at which they go.
- fanboydcs, on 07/12/2008, -0/+8http://www.apple.com/retail/iphone/
Business customers.
At this time, only AT&T can process your purchase and activation of an iPhone 3G. If you are currently under contract with AT&T on a business or corporate rate plan, please go to an AT&T store to purchase an iPhone 3G or contact your Telecommunications manager for details on how to procure an iPhone 3G through your company. - nunofgs, on 07/11/2008, -1/+8Stop posting your submissions in comments that aren't even related to the story.
- inactive, on 07/12/2008, -4/+10You mean, within the past 24 hours?
- superkendall, on 07/12/2008, -3/+9I'm not sure why it's a surprise on launch day there would be a few issues, things seem much better now.
If you think about it $99/year is not so much that you can realistically expect 99.9999% availability like real enterprise applications. - meatmcguffin, on 07/12/2008, -1/+7@rft3rd
Unix, BSD, Mach or Darwin. Not Linux. - Me1000, on 07/12/2008, -3/+9they are transitioning everything over, and they have admitted that it didnt go as smoothly as they wished it had.
Wait about a week before you judge how reliable it will be. - sonicularulus, on 07/12/2008, -1/+7mine kind of works. there's a mobileme software download online that went on and off software update. its still on the servers but you have to do a manual download of it. now that i have it, ihave to say that its not working as advertised.
1. mail works okay. i dont think its truely being pushed to my computer as my phone gets the email faster than my computer especially when i switched mail's checking from every minute to every hour.
2. calendar doesnt push at all without me telling the computer sync even when its set to automatic. also birthdays or subscribed calendars will not push. there's also a slight lag on the push between mobileme and my phone which is annoying. i did a test today and it wasnt instant, even on wifi, nor a few seconds. it took a few minutes at some point
3.contacts. same issues with calendar - you cant push your computer data to the mobileme server (yet). it pushes just fine to my phone, but it takes some time to load at first (I use primarily edge). also, i think its annoying that you cant push certain groups, but instead only all your contacts. i have some contacts in my addressbook which are screen names, items that arent used in the iphone so it comes up as a blank card on my phone. i grouped my contacts to ignore these during a normal sync, but i cant set mobileme to push only selected groups to my phone. i can live with this, but it'd be nice to fix.
all in all, i hope that apple is working overtime to get the system fully operational as soon as possible. their term "exchagne for the rest of us" is inancurate and if i had known about this before, i wouldn't have given apple $100 for this service. - inactive, on 07/12/2008, -0/+6Brum brum brummmm goes the credit car.
- itsbob, on 07/12/2008, -0/+5Yeah, I am going to start using that
- 0011002, on 07/12/2008, -0/+5@rft3rdrft3rd no no that would be a Unix Fanboy seeing as how they both grew from the same thing they are still different
- delhokie, on 07/12/2008, -1/+6It was supposed to be go up after midnight (EDT) on Thursday morning- it came up for most people Friday morning/afternoon (EDT). Yes, we lost more than a day, but it's not like you weren't warned ahead of time that there would be an outage although the time stretched longer than it should have.
- inactive, on 07/12/2008, -0/+5For god's sake, they are transitioning the whole service over to something new and you are complaining because it hasn't happened exactly on the day they said, big deal. Xbox Live hardly ever works yet is a fully paid service so stop whinging about it.
- ibone, on 07/12/2008, -0/+4Im getting double sometimes triple of the same event in my calendar in my iPhone. On mobile me there is only one in the calendar so im not sure what the ***** is going on but it is pissing me off.
- Boondoggle, on 07/13/2008, -0/+499.9% uptime means 15 hours of downtime per year. that is a lot. And lets remember that .Mac was NOT fully down during this transition. Mail, sync, iDisk all continued to work just fine. It was just the web interface that was down. A small component.
- lochness, on 07/12/2008, -4/+8LOL... stupid MacApologists....
If this was a Microsoft service these are the same people who would be saying "Microsoft FAILS". They should be servicing paying customers better.
Apples problem is they want everyone to put everything in the cloud, under the control of Apple. THEY need to find a way to make it work. If they choose to charge $99/year, then that's Apple's problem. That's the price point of Apples market. People who need 99.99% uptime service guarantee need to spend a lot more. But this is NOT the market that MobileMe is aimed at. - mlerner, on 07/12/2008, -7/+11$99/year for that? no thanks.
- natenovs, on 07/12/2008, -1/+5FWIW, Exchange as a Service guarantees 99.99% uptime, and only costs 3$ a month
- spacebuddy, on 07/12/2008, -1/+5working as intended.
- ahhell, on 07/12/2008, -3/+6LOLz at people who would pay $99/year for that *****.
- yourbrokenoven, on 07/12/2008, -0/+3the "breaking news" that apple's servers have been down is about 4 days late. why is this showing up on digg NOW and not the minute it happened like stuff used to. i really used to be able to find useful information on the front page, but for the last few months, it's been old news and duplicate stories over and over, and new stuff showing up 4 days late. what's up with that?
- shnarf, on 07/12/2008, -11/+14I've been a .mac customer since it was itools. It has never, ever been reliable. It is just a little worse now.
- Radan, on 07/12/2008, -0/+3So you are telling me that solely because the service is down a couple of hours on launch day you are not going to buy it? Right, I see your logic.
- boydbme, on 07/12/2008, -0/+3It's my belief that there is a special group of fanboys, that should be called fanboy fanboys. And those are the people who get their rocks off by posting about how much of a fanboy other commenters must be.
- kjcdude, on 07/12/2008, -1/+4I would have to say that's pretty dam realistic. I have used gmail with imap since it came out and haven't had a single issue, and it's free. When you pay for something that's widely available for free you should expect better than normal service.
- PixelKid, on 07/12/2008, -3/+5Jeez suck it up! It's obvious this is just a glitch with the transition from dotmac. Stop whining. And no we wouldn't have a go at MS if it happened to them, we have a go at whatever company it was (Apple included) if it was for no apparent reason. This is for a very clear reason so get over it.
I am getting so sick of some of the people on Digg :( - estvir, on 07/13/2008, -0/+299.9% uptime is not a crazy thing to expect and especially so when it's glorious Apple and Steve Jobs.
- blackinthmiddle, on 07/12/2008, -0/+2Well I have no one to blame but myself, then. Again, don't make the same mistake I made. In the end, I went to AT&T and ordered it. Should have it in a few days.
- jerematic, on 07/12/2008, -1/+3I'd postulate that the web interface for MobileMe itself causes a huge strain on their bandwidth and servers. As far as web pages go, it's almost needlessly fancy. In my opinion, Google is a perfect example of functional simplicity. Apple's MobileMe seems to go over the top, just so it looks more advanced then it is. If they were to keep things more simple, yet equally functional, I would imagine less problems then they're currently experiencing.
- ibone, on 07/12/2008, -0/+2My mobileme calendar has 1 event. My iphone shows that same event like 3 times on the same day and time. It is all ***** up, its not syncing correctly. So they might fix those issues if they are due to traffic or whatever, but ***** dont release your product for paying customers to test. If this was ***** microsoft none of you fanboy cocksmokers would have given them a pass.
- blackinthmiddle, on 07/12/2008, -4/+6I usually try to be extra careful, but they got me today. I went down to the Apple store in Danbury CT and waited on line for a short 2 hour period. I get inside the store, they bring me my phone, then tell me I can't have the phone because my account is tied to my job's discount plan. I can only get the phone through AT&T. If this info is anywhere on any of the sites, I missed it.
The girl said, "We've been getting this so many times today." Yeah, you'd think they'd actually ask people online if they had accounts tied to corporate discount plans. Whatever, I headed over to the AT&T store and ordered it. They were out, but would call me when they got it in. At least I don't have to wait on line again. Don't make the same mistake I did. - CarolineAttack, on 07/12/2008, -0/+2its a 60 day FREE TRIAL
- AutoTom, on 07/13/2008, -0/+2Just because its Apple doesnt mean they should have special treatment, my .mac service was fine before...
they should have had it working before they rolled it out. - BiggestAl, on 07/13/2008, -0/+2"Some days clouds are fluffy white on clear blue days and sometime they are dark and rainy."
Awesome. - inactive, on 07/12/2008, -0/+2Apple? Give away free days? Sorry man this isn't Xbox Live
- schotty, on 07/13/2008, -0/+2@pell
It makes them fanboys by how stupid they sounded in their replies to Om (and on other Apple related topics).
Really, people who say that they have been a loyal payer since day one and its been crappy since then, but hope for a refund are kidding themselves. They have proven that they can get pushed around and will still shell out the money.
Thats pure fanboyism (or fangirlism) at its most extreme level. - grr74, on 07/13/2008, -1/+3I don't have a MobileMe account, but I wonder why in this day and age, we complain whenever anything goes wrong? We expect seamless service from everything and anything. Why is schadenfreude necessary? Waiting like vultures for ***** to hit the proverbial fan so we can scream to high heaven. Thinking of how often I ***** up (uni or work) and I reckon (and I quote): "simply put, recently I keep screwing up."
Whenever someone screws up somewhere, be it Apple, Microsoft, whatever, be a sign that minor *****-ups haven't, at the end of the day, made you homeless, hungry, (dead?), ruined your life in any way whatsoever. (Granted, if so, complain for ***** sake! I'll picked Apple's headquarters with you). - cliffr39, on 07/12/2008, -1/+3calling ANY person a fanboy is just lame. Just because that person pays for a good service, or buys a good product that serves their needs, does not mean they are a "fanboy" of anything. Now go back to the nipple you were sucking on before coming to post here little boy
- gcnaddict, on 07/12/2008, -0/+2You know how most webhosts guarantee 99.9% uptime for your webpages?
Even if your plan is, say, 5 dollars per month?
Yeah. If you paid $99 for any online service which involves data hosting that doesn't offer that kind of uptime, that's your fault. -
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