What is Digg?254 Comments
- roger_lew, on 10/12/2007, -14/+106She had it on her lap for an extended period of time and she probably adapted to the heat as it warmed up. It was warm enough to burn her but not hot enough to be perceived as painful. This could happen to any normal person. Take a sunburn for example. When you are burning in the sun you usually don't perceive it as painful.
- silenceHR, on 10/12/2007, -9/+56this gives new meaning to burning DVDs.
- rusty_g, on 10/12/2007, -10/+51this is funny.....
"And you're the reason we have mattress tags that are 8-inches long and are illegal to remove (by penalty of law)
And warning labels on HOT COFFEE cups.
And "Don't stick your hand in a running blender" stickers.
And "Don't put your car in drive while unattended" in the owner's manual."
- A A P L - SwiftJ, on 10/12/2007, -6/+33The best part of this digg isn't the original forum post itself, but the awesome forum responses below it. My favorite : "Apparantley Im one of the few educated people around here that actually READ a user guide." Wheeee!
- RyeBrye, on 10/12/2007, -9/+28Those marks are supposed to be burns? Maybe they are - but since this retard didn't read his camera manual either he doesn't know how to use the "MACRO" button - so we'll just have to live with that blotchy shot.
From the photo - it could very well be hives or poison oak... or some kind of strange hickey...
Oh - and for the record... it's not Apple telling the retard to RTFM - it's the users on the forum. - Teaboy, on 10/12/2007, -4/+21That's why they're calling them notebooks (and not laptops) nowadays
- choy, on 10/12/2007, -1/+17Sunburn is completely different. Radiant heat from the sun has a different mechanism of burning, related to UV ray absorption below the epidermis. In this case it is direct contact conduction. I'm sure you must know that "sunburn' doesn't relate to heat at all but to UV ray exposure. Eg cold day on a skislope with no sunblock - you still get a sunburn. So trying to relate this to sunburn is a very poor analogy.
Bottom line, if it was hot enought to burn, no matter how slow it heated up, she would have felt it unless she has a diabetic peripheral neuropathy or some other medical condition for which she can't blame apple for! - mcbesq, on 10/12/2007, -6/+21McDonald's was sued because their coffee was served in excess of 190F, an unreasonably hot tempterature.
- osbjmg, on 10/12/2007, -10/+25"Don't put a laptop in your lap"
- klang, on 10/12/2007, -8/+22Nobody takes responsibility for being a ***** moron anymore..
- MrNastyPants, on 10/12/2007, -5/+19TBH it looks more like a heat rash - they can be quite persistent if aggravated, but not actually a burn per say...
- joel8x, on 10/12/2007, -1/+12Manufacturers have stopped calling notebooks laptops for a very long time. You might see an uninformed retailer advertise one as a laptop, but I challenge you to find any Toshiba, Dell, Sony, Apple, HP, etc marketing material from the manufacturer that calls it a laptop. No one does because it is a liability to suggest that it is meant to rest on your lap.
- evilgod69, on 10/12/2007, -5/+16you should get apple to reapply the themal paste on the processor, apparently they put too much on in the factory, it should help.
- i64X, on 10/12/2007, -9/+19That's why Apple calls them "notebooks"
- 4answer2, on 10/12/2007, -1/+11"And you're the reason we have mattress tags that are 8-inches long and are illegal to remove (by penalty of law)"
Those tags also have "except by purchaser" on the end of that oft quoted statement. - vertinox, on 10/12/2007, -1/+11I took a look at: http://www.apple.com/macbookpro/
And did a search for the word "lap". Well... To be fair Apple doesn't mention the word lap on any of the notebook pages so maybe they don't consider them laptops ;) - radu79, on 10/12/2007, -9/+18That guy didn't sue Apple, now did he?
I think it is perfectly resonable to complain about such an experience. My laptop (eMachines 6805) has a CPU rated at 60W I believe, and it's just warm underneath. Buying a portable computer that you can't use in your lap kind of defies the idea of buying a portable computer in the first place, because most of the people buy laptops so they can use them anywhere, not just wherever a desk is available. - philtr, on 10/12/2007, -1/+10"If it is too COLD on the other hand, I can't exactly wait a few minutes for it to heat up!"
Just set it on your MacBook Pro. - mcbesq, on 10/12/2007, -1/+10Human skin will burn at 140F
- vertinox, on 10/12/2007, -1/+10"In theory, you're right roger_lew, but in practise, you do notice it."
Maybe she was high, drunk, or both?
I've fallen down a flight of stairs during a night of binge drinking on occasion only to pick myself up and feel fine and then pay for it in the morning after.
But seriously, unless you have poor circulation, nervous system damage, currently intoxicated, or just a masochist... You notice pain. Perhaps you choose to ignore it but "boil a frog" according to snopes is just a myth (look it up). And sun burn is not logical excuse... I feel pain in 5 minutes in direct sunlight at the beach ;) - dpower, on 10/12/2007, -3/+11I'm surprised at the lengths the Apple apologists are going to defend a poor position. I'm an Industrial Designer, it's just not acceptable that a surface on a product like this can cause harm. Not by a longshot. You have to think of the entire lifetime of the product, environmental considerations and probable usage. What if someone buys it second hand? What if the manual gets lost? What if a child picks it up incorrectly? What if it damages the delicate veneer on your nice antique table? Perhaps you've loaned it to a friend. They have sacrificed safety for aesthetic quality. A disclaimer in the manual doesn't excuse plain bad design. It is unrealistic to expect everyone who comes into contact with this product has read the manual. Writing this on my laptop. On my lap.
- Strahd, on 10/12/2007, -2/+10Everybody has to bring that McDonald's case up whenever a "lawsuit gone awry" article comes up. McDonald's spent a fortune demonizing that woman (her name is Stella Liebeck). The truth is that she initially only asked for McD's to pay her MEDICAL expenses, and McD's had numerous chances to settle the case for her emergency room costs. But when they refused she took them to court and won $2.9 million (which is 2 days of coffee sales for McD's, not a huge amount of money to them). McD's gambled that the cost of litigation would be lower than paying a settlement and they lost.
But don't believe me, read the facts of the case yourself.
http://www.citizen.org/print_article.cfm?ID=785 - willcode4beer, on 10/12/2007, -14/+22You mean Apple, famuos for one button mouse usability, has designed a laptop that you are not supposed to use on you lap?
Thats freakin amazing, its gonna take years for the other computer companies to catch up. Then when everybody makes a laptop that you can't use on your lap, all the Mac fans will be like, "but Apple did it first". - nic777, on 10/12/2007, -3/+11But they don't call it laptops. "Laptops" are those small machines first made in the late 80s which you could actually use in your lap.
Nobody sells them as laptops, its all notebooks - i.e. portable computers you can carry around.
EDIT: Brewno beat me to it - KevyKev, on 10/12/2007, -0/+8I'm a manager for a well known restaurant. We are required to serve coffee at a minimum of 185 F.
- nmap, on 10/12/2007, -1/+9the applecare guy told him on the phone (read the post again?)
- Brewno, on 10/12/2007, -5/+13They don't "sell it as a laptop" they sell it as a notebook.
- The_Decryptor, on 10/12/2007, -4/+11Ok, something about this seems odd (to me anyway) If it got hot enough to cause first degree burns, she would have felt it (e.g. it causes a lot of pain)
- drw2583, on 10/12/2007, -5/+12You've got to be kidding me.
That is no "burn". I've had second and third degree burns on most of my forearm before. Spare us the overdramatic "poor me" act.
It almost seems like you did this on purpose just to get attention...come to think of it, you just got BURNED by me! - tizz66, on 10/12/2007, -1/+7But to me, that picture looks like it was 'warm to the touch'. That looks like my leg does after using my Powerbook for a while (she was watching a DVD, so it's fair to assume it was an hour and half). That isn't a burn, that's a heat rash.
- mcbesq, on 10/12/2007, -5/+11This is why Apple warns against using their notebook computers in one's lap. And why they don't call them laptop computers.
- Tyrekicker, on 10/12/2007, -0/+6I always like my coffee extra hot. I figure, if a coffee is given to me too hot, I can always wait a few minutes for it to cool down.
If it is too COLD on the other hand, I can't exactly wait a few minutes for it to heat up! - Nik420, on 10/12/2007, -0/+5I have a Dell 2.46 GHz notebook, and I wouldn't dare put that on my bare legs. I can tolerate it for a while if I have jeans on, but it does get very hot. Laptops are no longer for laps, unfortunately.
- EmberX, on 10/12/2007, -7/+12Read closer, she was watching a movie from the Hard Drive.......is he admitting to owning an illegal copy of a movie?
- joeydoo, on 10/12/2007, -1/+6Boo hoo. It looks like a rash. Who cares. There are children who are allergic to light. If they were to put their faces up close to a monitor their skin would burn. Would that mean the product was faulty? NO! People need to get some ***** perspective. I don't want to sound like that prick bono. But there are some people with ACTUAL problems in the world. This isn't anywhere near a problem. ***** you woman with slightly red leg. ***** you.
- saleens281, on 10/12/2007, -1/+6&hh... this would happen with damn near any modern laptop, not just a macbook pro. Apple was spot on, they gave him a manual, he didn't read it, that was the end result. PEBKAC is not the OEM's fault. This guy is the reason we have so many frivelous lawsuits in this country as someone on the Apple forums already said. Sometimes you have to be smarter than the inanimate object you're attempting to use.
These people sound like the same type who would complain the johnson and johnson because the shampoo they bought burned their eyes if they didn't close them while washing their hair. Even though there's a big ass warning right there on the bottle, they chose not to read it and now it's someone else's fault. When will people in this country learn to start taking responsibility for their own actions instead of constantly trying to blame someone else? - REBELinBLUE, on 10/12/2007, -2/+6I'm sorry, but a few lines of text in a manual warning the user just is not enough. A lot of people don't read manuals and of those that do I'm sure a fair few just skim through. I don't think it is unreasonable to assume that Apple should realise this like most other companies, who make sure health and safety warnings are clearly visible on the box or on the internal packaging before you can get the machine out. But clearly the uncluttered and "cool" image of Apple is more important than ensuring that every single customer is safe.
Apple should have realised that to most people, this would appear as if it were a laptop and so would use it as a laptop.
I do however agree that if she could feel it getting hot, that she was moronic to leave it on her lap. - zaid, on 10/12/2007, -1/+5if apple knows this is a problem, why not add this insulated rubber to the bottom of the machine in the first place? I thought apple was all about "design meets functionality"...their overheating problem seems a clear case of "design OVER functionality"...and yes, I do believe that not making sure a laptop you sell can be safely used on your customer's LAP is a clear oversight, if not blatant idiocy.
- tizz66, on 10/12/2007, -1/+5That, to me, doesn't look like a burn. It looks like a heat rash. It looks the same as my leg does after I've been using my laptop for an hour and a half (length of a DVD). It's prickly heat, it is NOT a burn.
This is what a real burn looks like: http://www.cmyoung.com/images/6-16-03-1.jpg - notice the colour of the skin. The blistering. The fairly even covering. Compare that to the thing the poster posted and it's easy to see the difference. - Synchro, on 10/12/2007, -1/+5I have owned a lot of laptops (both mac and PC) over the years and every single one that I ever had on my lap and when it touched bare skin was uncomfortably hot. Simply put when it touches bare skin it is going to be unpleasent. my old 550 Mhz Compaq Laptop i had from work and my PB12" both had this. So I am not shocked that this happened to this lady. she shoulda noticed it was getting hot.
- wildkarde, on 10/12/2007, -1/+5I dont get it.. i have a laptop. Not a mac, but a laptop nevertheless. I used to put it in my lap, until i noticed that after 5 minutes, it felt pretty hott. You know what i did? I took it off my lap. Damn my stupid common sense. I should've left it and sued. Maybe i would be today the owner of Compaq.
- avktm, on 10/12/2007, -10/+14
Laptops are not for laps -- certainly not in this age of processors that have the speed these do. Honestly people, do you expect dual 2.16 GHz processors to work at high capacity for hours and not generate a considerable amount of heat. The top of my case is pretty cool, but the bottom size is not, nor would I expect it to be. These computers should be called compact desktops not laptops -- then maybe people wouldn't put them on their laps -- especially when wearing shorts or a miniskirt ;)
-creative55 - scarolan, on 10/12/2007, -1/+5We brought our MacBook pro into the Apple store last week because it was running extremely hot, and the fans were not coming in at all.
One of the employees I tried to get help from just rolled his eyes and muttered something about the SomethingAwful forums. I tried to explain to him that a lot of people were having overheating problems, and that the photo of the messy thermal paste all over the place was from their own service manual. He snapped back saying that Apple service manual photos are always in black and white and that photo could not therefore be from their service manual. Kind of made me wonder why they sent a C&D letter to lowtax over at SA then?
I asked him how you could be expected to use a laptop that burns your skin because it's so hot, and he said "It's not a laptop. It's a portable device." What a crock - for years and years businessmen and travellers have used these machines on their laps. Now Apple is trying to avoid taking responsibility for their poor manufacturing process. Any reasonable user would expect to be able to sometimes use a laptop on their lap, no matter what Apple decides to call it.
I insisted that someone take a look at the computer and ended up with Martin who was actually very helpful. We stood there and ran itunes, photo booth, and several video files until the processor really got cooking, and the case was nearly impossible to touch because it was so hot. The fans were obviously not coming on so Martin agreed to order replacement logic board and fans.
Complain loudly enough and you might get some help! Don't let jerks like the first guy I dealt with discourage you from demanding Apple fix problems with their products. - tizz66, on 10/12/2007, -1/+5Yeah, there's different degrees of burn, but they all have the same features... a burn is a burn.
OK, for comparison, here's a photo of a heat rash: http://vonhof.typepad.com/photos/the_best_of_bad_feet/saodull_arfeettop_sharon.jpg - Now notice the similarities with the posted photo. It's uneven and blotchy, almost like a nettle rash - and that's a bad heat rash! A heat rash irritates the pores and very outer skin. A burn cooks your flesh.
I just can't believe people are associating the posted photo with 'burn'. It's nonsensical. Has no-one ever seen a burn before? - jcmead, on 10/12/2007, -11/+15Oh My the apple fan boys are out to protect their baby (sorry favorite company) .
yea go ahead bury me!! - NSResponder, on 10/12/2007, -2/+6Oh, for heaven't sake. What next? Will someone sue Apple if they repeately slam their MacBook closed on their fingers and get arthritis?
I use my 17" PB on my lap all the time, and I know enough to move it around if it gets uncomfortable. - allgeek, on 10/12/2007, -6/+10I agree, but even my MacBookPro is very uncomfortable after about 20 minutes.
- anonymoustache, on 10/12/2007, -4/+8It doesn't matter that the MBP is a particularly hot notebook, any notebook with any amount of heat kept on human legs while operating will eventually heat up so much it can burn, the heat builds up because it can't go anywhere. Anyone can figure that out, without reading a manual. Perhaps once a MBP burns a small animal or baby to death people will realise it's just stupid to put a notebook (or anything electrical that gets warm) on any part of your body, or any surface that'll contain the heat.
- GreatBunzinni, on 10/12/2007, -4/+8People call applecare to complain about defective or poorly engineered products. If a laptop runs so hot that it burns the user's lap then it fulfills both motives.
- Brewno, on 10/12/2007, -2/+6That doesn't look like a burn
If it was a burn, to incur such a burn would require long exposure to the notebook, if his wife is in such pain, why didn't she move it?
EDIT: I do however think apple needs to fix heat problems. -
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