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279 Comments
- cave, on 10/10/2007, -5/+95Nice summary there.
- dafragsta, on 10/10/2007, -2/+89Whoa! Most people just bought their products.
- aussiekevin, on 10/10/2007, -18/+101I'd like another 10 IPhone stories today, please.
- KevenM, on 10/10/2007, -7/+57What's that word I'm looking for... oh yeah I remember now
DUH!! - NewChar, on 10/10/2007, -9/+58LAWL?
What are you, 12? - Chaulis, on 10/10/2007, -6/+50He's not rude or aggressive. He explains the policies quite clearly, and is firm about it to show that it is a policy that isn't a joke. Anyone who thinks he's outta line needs to work one friggen day in retail electronics sales, and then tell me he's rude. You people don't deal with these customers who knowlingly break ***** and then try and return it, while blaming it on YOU specifically and how it is YOUR fault as an underpaid front lines sales staff of the company, ITS YOUR FAULT it broke. And it's an understandable policy, quit crying bout your bricked iPhone, you decided to unlock it, you wanted the newest firmware update which by the way was useless. The first number in version numbers indicates major differences between the versions, the 2nd number indicates minor or progressive patches, the third number indicates a UI change. IE X.X.X
- jdaniel284, on 10/10/2007, -12/+47LOL is an acronym. You type it out because you do not want to take the time to write "Laughing Out Loud". We want to *shorten* it by writing LOL. Do not write "LAWL". It is *longer*, is a phonics representation of an ancrynon, and makes you look really really stupid.
- MetisElara, on 10/10/2007, -41/+71Apple, I've sucked your ***** for a whole decade. No more.
- Flytrap, on 10/10/2007, -5/+35Of course it does. try changing the engine in your car or doing a modification to allow it to use biofuel and then returning it to the manufacture when it stops working to see what they say.
Its your phone, you can do what you like with it, but it was designed to work on a certain network in a certain way, and you were told that when you bought the phone. - Riggor, on 10/10/2007, -26/+54And if Microsoft did this, you'd all be saying it's typical "M$" *****, but instead the Apple fanboys have come out in flocks to defend Jobs. Ridiculous.
- atezun, on 10/10/2007, -3/+30Why is moby working at an Apple Store?
- rasbill, on 10/10/2007, -8/+34i have the iphone, i hacked it for 3rd party applications, they said the new update is gonna brick my phone if i use it, so unlike most people i was smart enough to wait for the hackers to figure it out, the update was crap anyway, double click to get to the pause button pissa, for all you people that needed that so bad it was worth the gamble of a 400 dollar phone, you lost, and your a dummy
- mississippiman, on 10/10/2007, -4/+29Did you not know it was locked before you purchased it? Did you not know it would void the warranty before you did it?
Then stop bitching - asforme, on 10/10/2007, -9/+33This is just dumb. I know I will get dugg down for saying this but it is this kind of policy that made Apple second to MS in the first place. Apple wants to control every aspect of every thing they make. Windows can be installed on any PC, and I can install any app on my smartphone without breaking the warranty. Unless Apple does a 180 and stops fighting other programmers and hardware vendors they will always be second to Microsoft. You think Microsoft is a monopoly, I shutter to think what would happen if Apple ended up on top.
- iomatic, on 10/10/2007, -5/+26Hi, I put new cams, different pistons, a third-party transmission, and race fuel in my car, and you reflashed the ECU back to factory specs, and it's not working.
WHY WON'T YOU FIX MY ENGINE UNDER WARRANTY? - bradwilki, on 10/10/2007, -5/+24Why? Because you've bricked your phone when you stupidly thought to update it? Even when Apple have said you could have problems. Give me a break.
If Apple have not of told you that you might have problems you probably get away with sentence.
What you should really say is: "I'm dumb and didn't listen to what Apple said." - inactive, on 10/10/2007, -1/+20Thanks for posting the exact same comment 5 minutes ago. If nobody dugg you up the first time, then don't ***** do it again!
- SouthsideIrish, on 10/10/2007, -3/+21You've gone and hacked the modem on your phone, and you expect Apple to fix it? I doubt any genius is go to be able to reverse what you did. Seriously, if you go and hack a phone to this level it is your responsibility to be able to reverse it, not the manufacturers. How many of us have a hacked Tivo? Would you expect Tivo to fix it, if something went wrong?
- cavar, on 10/10/2007, -3/+19Can barely understand a word. Needs subtitles.
- inkswamp, on 10/10/2007, -8/+23I'd like to share a story. The more experienced and mature here will get the point. The rest of you may digg me down in your confusion about why it's relevant. I'm actually looking forward to seeing how many of you just don't get the point.
In 1997, I had the honor of meeting one of my favorite artists, Gerald Scarfe. You may not know the name, but he's the guy who did the cover artwork for Pink Floyd The Wall and those amazing animated sequences the movie of the album. He also did the character design work for Disney's Hercules. He was showing some of his artwork in a little gallery in downtown Seattle and some fellow fans and I arrived to greet him. He was very cool, a quiet and unassuming British guy. The gallery was quite upscale and wasn't fond of the fan thing so he actually stepped outside to graciously accommodate our requests for autographs and chat with us briefly. One of the women in our group produced a poster from Germany where some band had used his artwork. It turns out the poster was not legal and that Scarfe hadn't authorized the use of the artwork. He didn't seem happy about it and didn't want to sign it and politely informed us of that fact before carrying on signing the rest of the memorabilia we had brought along.
That seemed fair. It was his artwork. He had the right to be unhappy about his signature on something he hadn't authorized. - Supadude, on 10/10/2007, -3/+16This is stupid. It was retarded for Apple to brick the hacked iPhones in the first place. But what is even stupidier is that Apple doesnt offer an alternative. Apple could easily allow authorized repair technicians to revert the phone back to factory default conditions. Charge the user $100 to do it. Done and done. Users would be mad, but at least their device isnt a door stop any longer. It should not be apples right to brick the personal property of the people who support them and bought their products. Should apple be allowed to brick my MBP because I install an unauthorized 3rd party hard drive into it?
- jdmcadam, on 10/10/2007, -8/+21 Ok. Admittedly, people who have unlocked their iPhones HAVE (knowingly or not) voided their warranty and really don't have a case when it bricks up. The point isn't that Apple has done this - the point is that as a company, is this really a good PR move, and was it even necessary? They've created a product which has the ability to work totally fine on other networks, then they've gone OUT OF THEIR WAY to effectively destroy a legally purchased product (out of what, vengeance?) and then turned away those customers when they want help. They COULD reformat the OS much like Jean says in the video, but they don't, not even for a fee.
These are people who went above and beyond just to buy YOUR product, Apple. They didn't want any phone, they wanted yours, to the point they had to hack it just so it would work on their network (perhaps they're locked into a contract, or AT&T isn't in their area) and instead of embracing them, you've waved your finger saying "told you so" and turned your back on them.
Not cool. - dime, on 10/10/2007, -7/+19I'm surprised so many people side with Apple on this.
I'm into tuning import cars, and as such am familiar with the Magnuson-Moss Act, which (in general) states that a manufacturer cannot deny warranty repairs simply because of an aftermarket part. They have to be able to prove that the part was the cause of the failure. For example, if I install a turbo and my rear suspension fails, they have to fix it, as they're totally unrelated. If, on the other hand, my engine seizes... well, I'm SOL.
And this seems perfectly reasonable. It's what we should expect from manufacturers regarding their warranties. There is no reason why installing ringtones should brick my hardware. Can you imagine if Dell refused to fix a motherboard if you installed Firefox? At the minimum, these updates should restore it to factory settings. At the *very* minimum, Apple should charge a small fee to reflash the phone. Unless you're opening the box and resoldering *****, there's absolutely no reason it should be any other way.
Expect more from companies. Instead of just knee-jerking a "LOLOL IDIOT SHOULD HAVE KNOWN", step back and think about what is fair and right. - Bamborzled, on 10/10/2007, -1/+12Because your MacBook isn't locked to AT&T.
- Raian, on 10/10/2007, -6/+17Thankfully this is an issue that will be taken up and decided by the court system-- we will no longer have to worry about ridiculous licence agreements and ominous threats from companies like Apple trying to supersede our rights as owners of property they produced.
- sam3, on 10/10/2007, -7/+17Not many people are defending this, buddy.
- inkswamp, on 10/10/2007, -2/+11> I see your point, but it's moot.
How so?
> did he destroy it or make it unusable out of spite?
No, but then Apple wasn't the one who made the guy's iPhone unusable--he did it himself. The point is you can use your iPhone for whatever purpose you want (which I'm all for, btw.) But to expect Apple to support that is unreasonable. I love how smart and creative people have been about unlocking the iPhone. I honestly think that's great and it's mindblowing that hackers have done so much so quickly, but it's sad that there has arisen such a whiny reaction to Apple refusing to support hacked phones. That wasn't Apple's intent with the product and I'm not sure why people are surprised when they won't support it. - inactive, on 10/10/2007, -6/+15Goddamn, some people will say anything just to defend Apple
- jdmcadam, on 10/10/2007, -4/+12Point taken, but when he saw the poster, did he destroy it or make it unusable out of spite?
- MonkeyHugger, on 10/10/2007, -3/+10Comment buried for being pedantic.
- dbbblondon, on 10/10/2007, -2/+9The problem isn't that these updates accidentally caused something to go wrong with the phones that have been unlocked it's that Jobs has made it pretty clear that Apple is trying to stop unlocked phones from working. I might be wrong but Apple has become the company it has by embracing 3rd party devlopment work, by making it easy to hack stuff they sell and the feeling amongst many is that this relationship of trust has now been lost and that Apple has sold out to the phone carriers.
I liked your story but I don't think it has anything to do with this situation - Apple is not being asked to endorse the 3rd party hacks, only not to go out of their way to stop them from working...and even worse not make the devices useless as a result. What they have probably done is to only allow their own code run on the hardware but have clearly prevnted people from resetting the phones back to their manufacturer shipped state. This raises questions whether they did it maliciously - in the same way that the government in Burma didn't need to kill peaceful protesters but did it to discourage anyone else from participating. - pianoman201, on 10/10/2007, -5/+12Well, you could try sucking Microsoft's *****, or getting anal raped by trying to learn Linux. Either way, you're gonna end up getting down on your knees and taking it. But what else can you do?
- Outdoor83, on 10/10/2007, -2/+8I hope more people take your attitude: Apple is a business. They want your money by any means necessary. To them, that means putting up this "we're cool, you're cool for liking us, and have have the coolest stuff" front.
This doesn't make them bad, this makes them a business. Just like all others that will do whatever it takes to part you from your money as early and as often as possible. They don't LIKE you by any stretch of the imagination any more than Microsoft likes you for buying Windows.
Evaluate their products, actions, and everything they do in that light, and you'll find that what they sell are overpriced computers and electronics that usually have more focus on simplistic design and usability. If that's your thing, go for it. If not, don't. There's certainly no reason to buy because you have this strange conception that their values are good or that they "like" you. They don't.
I'll go get out my flamesuit for posting something anti-Apple on Digg. - 3210, on 10/10/2007, -4/+9It's stupid to go to Apple and try to get them to fix the phone, it's obvious that they won't help you. Those that unlocked their iPhones now need to wait for a fix. Apple didn't break the phones just to go fix them for you.
- discofreak, on 10/10/2007, -5/+10LAWL! you're so funny!
- inactive, on 10/10/2007, -4/+9I'm pretty sure that if anyone were to complain that modded 360 got banned from XBoxLive, they would get the same answer as they are getting now.
Telling people that they are stupid for expecting a repair for their modified iPhone is not defending Jobs, its pointing the obvious - monospaced, on 10/10/2007, -3/+8Anyone who risked modifying (cracking/hacking) their iPhone took the chance of destroying it the first time. Idiots.
- jads, on 10/10/2007, -0/+5finally! It sounds as though someone has actually *thought* about the consequences of hacking an iPhone then reading the warning issues by Apple.
- awhiteflame, on 10/10/2007, -0/+5I'm sure we could arrange that for you.
Careful what you wish for! - zeeky, on 10/10/2007, -2/+6IM IN UR WHITE HOWSE CHANGIN UR LAWLZ!!!
- dizavin, on 10/10/2007, -1/+5it is not Apples responsibility to support anything that's been hacked. if you want to bust open your phone and hack the ***** out of it? go nuts! but if they put out an update that leaves un-hacked phones working fine but yours doesn't work anymore, then that's your own stupid decision making in effect and you shouldn't go crying to anyone about how to fix it other than the guys that wrote the tools that allowed you to unlock the damn thing.
the bottom line is that Apple made a product and it works on a certain network in a certain way with certain software. they've done the legwork to ensure quality of service by buckling down with ONE provider as well as they've designed the hardware AND the software in-house. its consolidated and ensures that your ***** will work when you go out and use it with the stuff that was designed for it.
if you don't want to pay for the iPhone/AT&T plan, then you simply have to walk away. the iPhone, right now, is NOT for everybody. its the world's most advanced personal phone and the price is going to reflect that. if you can't wrap your head around this fact and still claim that you should be able to use any carrier you want, then I suggest you simply put a sock in it and go out and get yourself a pay-as-you-go phone or something. they are cheap you can use them with just about any provider, THOSE are what you really wan't. stop beating around the bush.
I understand that you want the iPhone because it's "cool" and I understand that you don't want to use the network and contract it comes with. but unfortunately, that's just a tough-ass break for you because that's how the phone works. you cannot cheat and hack your way around this, no matter how bad you want to justify doing so.
you can't go into an Apple shop and buy an iMac case and put generic PC parts in it and get warranty service if it breaks. you can't go into a BMW shop and buy an M3 body and chassy to shove Honda parts in it and get warranty service if it breaks and you CANNOT buy an iPhone, hack it so it works as a TMobile phone and expect Apple to fix it under warranty if it breaks.
like, seriously if you want a cheap phone then GO GET SOME OTHER CHEAP PHONE! holy ***** sweet zombie jeebus on a stick, am I the only one who gets this?!?!?!? - dafragsta, on 10/10/2007, -0/+4At what point of propagation when something is clearly hitting the pinnacle of popularity are you a poser for buying it? Does anything ever get over that hump? Apparently, anyone who buys an apple product is a douche, even though their products are clearly in demand by more than just a niche audience of douches. Douches don't support a business alone.
- geolittle, on 10/10/2007, -1/+5It's not Apple's fault that your iPhone comes up with a Stupid Human Error. Apple, It Just Works.
- temsi, on 10/10/2007, -3/+7This is more like:
I installed an XM radio in my car, because I already had a subscription there, but you had an exclusive contract with Sirius, and I had to disable their radio in order to use mine.
You then flashed the car's ECU with an updated system, and now my engine wont start. WTF?
The car is still my property, and I'd like to be able to use it to get to work, thanks.
The iPhone is still this guy's property, and he should be able to use all the other functions other than the phone part, if he doesn't want to use AT&T.
Rendering his property completely useless, is not cool, and is not justified. - 35mm, on 10/10/2007, -2/+6Ok, let's say I change a part of the suspension of my car. It in turn breaks another related part of the car. Guess what, it wont be covered.
- inactive, on 10/10/2007, -1/+5This is very serious business. Leave Digg NOW.
- iofthestorm, on 10/10/2007, -0/+3No, he's talking out of his ass, but generally the farther to the right a version increment is, the more insignificant it is.
- badjoke, on 10/10/2007, -5/+8"lawl" is the phonetic way of saying "lol". Quite annoying and usually only said by 12 year-olds who play World of Warcraft.
- NSResponder, on 10/10/2007, -0/+3"As a small start-up company geared toward delivering application via the iPhone, "
Hey fool,
Your business plan is based on an activity that you know is NOT supported, that violates the terms of the warranty, and that exposes your potential customers to loss. ***** you.
-jcr - dbbblondon, on 10/10/2007, -1/+4you dont understand what i am saying I was talking about MacManic23's comment - the guy in the video handled it just fine
-
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