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98 Comments
- isdereks, on 10/12/2007, -7/+26Ok I don't think ink stains are covered under warranty.. :p
- DPowers08, on 10/12/2007, -3/+21Interesting predicament, but I also find it interesting that you have two MacBooks, one of each.
- Makki, on 10/12/2007, -4/+22Well lets hope they get it right this time. That just plain sucks man. Bad public relations for sure. I hope this is fixed proerly this time.
- carpespasm, on 10/12/2007, -12/+23or perhaps the stock is sliding because no one knows what they're up to and people don't want to dump money into a company who's not telling you what they're doing with it
- inactive, on 10/12/2007, -3/+12My white macbook has all these white spots everywhere, and my black one has black spots, its odd, they aren't like proper ones, the black ones are like a greyish, but not quite off black enough to be grey, and the white are more yellowishy white.
- isdereks, on 10/12/2007, -6/+14Their stock did drop after the iPod issues.
- inactive, on 10/12/2007, -1/+8Call the number in the manual that came with your computer.
- AeroGuy, on 10/12/2007, -4/+11Yeah, but I for one am getting tired of paying Apple prices for things that don't have Apple quality as I once knew it. They may save money now by not fixing some stuff, but some of these customers might not be back. I've been using Apples since 1984 and I am just about done with them. Leaving OS X will be hard, but I'll do it if I don't see a 180 degree turn in their QA before I need new hardware. Screw em.
- klepto, on 10/12/2007, -2/+8Um......they're trained to act stupid with you, I'm sure a couple frustrated people are giving up on getting their stuff fixed= less money to spend for apple.
- inactive, on 10/12/2007, -2/+8?? The macs come with most of the software you could ever need? And... slowest? It is so intuitive. I still laugh when I uninstall programs by dragging them out of the application folder. Windows makes uninstalling so hard...
- CeeAyy, on 10/12/2007, -0/+6Let me get this right... Apple finds out that it has a (cosmetic)problem with its hardware and decides to take care of it without being forced to... It takes two weeks for ALL of its staff to be aware of a problem that is affecting a SMALL number of customers... All of a sudden some fanatics are talking about how the company has bad business practices and the quality of its computers is shoddy? Seems like a lot of hate and wishful thinking. A higher volume of sales means a greater chance for product that needs to be returned. Ask Mercedes.
There is not a company on this planet that hasn't had a problem with one of its products. There are very few that are willing to fix that problem voluntarily. Even fewer still that have staff IN STORE solely to answer questions, walk you through processes, help you learn how to use your new product (and old), and solve problems FOR FREE!
Then there is the return policy... I dropped and broke my iPod... completely MY fault... I walked into the store, told them what I did, and I was given a new one on the spot... Bad customer service? Ummm OK. I need to shop where you guys shop then.
As for knowing more than the SALES STAFF... the amazing thing is that Apple stores actually have sales staff that know anything more than the "sales pitch". Most stores (of any type) that I go into for ANY product have sales staff that only know about how to sell the product... period. And... not to mention when I go to Comp USA or BestBuy or whatever, I usually know more than the sales rep too... so what? You should be educated about what it is that you're trying to buy. The real question should be, is the sales rep knowledgeable enough to answer most basic questions. In truth, the Apple reps that are being hired nowadays aren't as knowledgeable as they used to be, but that's bound to happen with any store that gains popularity and a larger customer base. The original staff tended to be long time Mac users. That's not necessarily the case anymore..
As for anyone who finds the Mac difficult to use... lol... you must be an idiot! ALL COMPUTERS are easy to use. They are MOSTLY menu driven. If you can read and have a little common sense you can use any computer. Now if you were talking about programming or developing software that might be a different story.
Most of the complaints that I hear from people who dislike Apple is based on cosmetics (and price)... iPod scratching, discoloration, finishes that wear off... MOST of the problems that I hear about other computers has to do with actually using the computer... Viruses, spyware, adware... oh and crashing... Hmmm.... (BTW, ALL computers EVENTUALLY crash... I am only pointing out what Windows is known for vs. Mac OS) - isdereks, on 10/12/2007, -2/+8You're right. However, there is a small detail you forgot to mention which is clear if you browse through the history of some of these computer manufacturer "fanatics". Most, if not all, of these comments are left by users which we can safely label as "trolls". You would never find an honest bonafide Mac user telling a PC user to switch for the aesthetics. At the same time, you wouldn't find a bonafide Windows users bashing an Apple user.
We have those that believe in what they use and leave it at that, and we have those who think they know better going around bashing users for their decision to use a certain brand computer.
Look at the comments in this thread for a great example. I see Mac users pointing out that the issue continues to be a user generated problem. I see PC users comparing their own experiences stating our "complaints" prove nothing more than the fact that we are more concerned with the aesthetics rather than performance. We have users stating that the topic has been overdugg?
Seriously, the fact is that no one should settle for less than what they expect from a manufacturer. Just recently I saw a story about an Alienware laptops hinges breaking. I can guarantee we're going to see HP users standing up to say "you should have got an HP".
It's a vicious cycle that will continute to run its course as individuals believe they know better than the next person. - saturnring, on 10/12/2007, -1/+5I bought my macbook just two weeks back. Tihs discoloration issue has been bothering me from even before when I got my notebook. And I must say, after 2 weeks, just 2 weeks, there is some sort fo yellow patch appearing on the left side of the trackpad. Not good signs....I live in India and dont have any Apple stores in my area. Any idea what can be done?
- ModernGeek, on 10/12/2007, -0/+4What is hard to use on Mac OS X? What kind of iMac is it?
- Quix, on 10/12/2007, -7/+11"And some wonder why Apple's stock price has gone in the *****. It's simply a reflection of Apples slide in quality."
Rebrad, despite your fervent hopes, dropping your hate on every Apple-related story doesn't make you an expert on the subject. You have no idea what you're talking about. - doce, on 10/12/2007, -0/+4as a former Mac Genius, I've handled far, far more iBooks than you could ever dream of. i can personally attest to this. a small number of iBooks exhibited this problem as well. a very small number. i think, in total, in 6 years working for apple, helping 20 customers a day, being involved with 40 more a day that were helped directly by other coworkers, day in, day out, over the years, i saw less than a dozen.
but it did happen. they were not immune.
my theory is that there's some chemical in sweat that most people don't have, or don't have in significant quantity, but a few people have in high enough quantities to discolor the plastic. it might be similar to how some people get green skin when wearing copper jewelry, while other people do not. - vdxc, on 09/29/2008, -1/+5i know you made a point somewhere, i'm not sure where? at least i think you did.
are you saying that Apple didn't write and force their staff to read a 15,000 word MB manual or that the guy didn't know enough about a defect which is not needed when selling a product.
you've confused me by saying 'I'd like to see the guy again once I go in to buy a macbook pro. ', first you bash and then you buy? - isdereks, on 10/12/2007, -2/+5You say this because you aren't affected by one. The main point of this post was not to highlight discoloration. The point was to express the news that AppleCare insisted Genius Bar reps (Apple store employees) were aware of the issue two weeks ago. This was the time when myself, as well as others, we being continually turned away. If you have a problme, stop commenting.
- chaosmachine, on 10/12/2007, -8/+11he's right.. it's very common that the people working the phones are the last to know about these kinds of things.. the policy might have been official 2 weeks ago, but it's quite likely no one told the phone agents.
- vtwin, on 10/12/2007, -0/+3Swear that you did really cancel a MBP just because of that?
The funny thing is that the MacBook Pro (MBP) do not suffer this discoloration problem, only some small percentage of the white MacBooks (MB). If you lied about that, would it be surprising to find that other Mac haters did in much the same manner? "My brand new iMac bursted into flames, I'll put it in the trash! It's true, I couldn't have made this up!".
Why would Apple haters lie? Well it's obvious, they keep repeating that Apple and Jobs are pathological liars. So if Apple do it all the time, why couldn't they make up some little "white" lies about Apple? In their mind, some people probably have x problem with Apple hardware, and just won't admit it on digg because they are blinded by Apple or don't post on digg? So let's compensate for that and give them a voice by inventing our own stories of a similar problem. "Ouch my MacBook is hot too! Even though I don't really own one!"
These lies hurt Apple, but it's for the "right" cause in the mind of Apple haters.
I'm not saying that all these problems were non-existant, but they were blown out of proportion. - althe3rduww, on 10/12/2007, -1/+4I have seen many store demo macbooks with no discoloration at all, and these are notebooks that are on constantly and touched by just about everyone. So its a not an issue with all of them. More like a small percentage.
- brianmcdoogle, on 10/12/2007, -0/+3What I want to know and what no one on Apple support will tell me (by calling or emailing them) is if my recently ordered Macbook (June 23) will eventually suffer these potential discolorization problems? Has the plastic been changed? If so, when? If not, when will it be? Why can't Apple tell me that?
- xistboi, on 10/12/2007, -0/+3It is a problem pain and simple. News, yes.
- MemphisRtGuy, on 10/12/2007, -1/+3If you have one of these 13 inch with discolor top case, send it to repair via call center. You want to send it to the Apple Repair Depo. You do not have to go through a retail chain, Apple will mail you an R2 box in which to ship your computer in. You will have to have DHL pick it up or drop it off at a DHL shipping center. Once mailed wait 24 hours call the call center and request an expedite repair. Do this every 24 hours or less. They will replace it after enough calls
- deepsub, on 10/12/2007, -4/+6Apple's dirty little secret:
Since the first iMacs, Apple has a had a policy of developing good looking -and- easily scratchable enclosures to perpetuate frequent repurchases. With the advent of the iPod, Apple added the built-in lifespan of lithium ion batteries in limiting product lifetime.
This is a smack in the face to long time Apple supporters who had become accustomed to aesthetically robust products, and could well hurt Apple in the long term.
Not that they care... - isdereks, on 10/12/2007, -0/+2Apple claims the defect effected a small number of machines. The new plastic should hold up similar to the previous line of iBooks which I have personally seen to age well without noticeable discoloration.
Even if they do discolor, the magic eraser trick should now work rather than having to use something like non-acetone nail polish remover. - doce, on 10/12/2007, -1/+3i dunno if i buy the sensationalism of this. the guy admits in the article that he went in right around the time that the word went out to the Stores, yet refuses to consider that maybe he just happened to arrive before the information, or before it was widely dissemenated to the team.
another problem i have with this Digg is that the Digg text is far more sensationalized than the actual article. I'm starting to feel that Digg is becoming an amplified megaphone, where someone can write a blog entry that's slightly sensationalistic, then craft their Digg text to completely irresponsible proportions.
flagged innacurate for lack of a more accurate "bury" reason... - Urusai, on 10/12/2007, -8/+10Apple blew it with the Macbooks--too hot, discoloration, scorched cables. At least they don't blow up like Dells.
- Atlantics, on 10/12/2007, -2/+4Apple is aware of the discoloration; here's a thread on Macbook Discoloration, hopefully it won't be taken off http://discussions.apple.com/thread.jspa?threadID=542659&tstart=0
- doce, on 10/12/2007, -0/+2i don't know that i'd say they "blew it". these are certainly valid concerns, but i'm not sure (in fact, i highly suspect) that these issues aren't quite as common as many would lead you to believe.
- fantastcandy10, on 10/12/2007, -2/+4I felt the same way after trying out linux for a while. It could just be "switching pains"
give it a while. After a while with ubuntu, there's absolutely no way I can go back - mikev, on 10/12/2007, -1/+3They probably didn't come out at first because they didn't have enough 'unstainable macbooks' ready for the large community of those with stained macbooks.
I think I'm gonna buy one now... :) - Virion, on 10/12/2007, -3/+5But it was happening to new macbooks even with protective coverings used, too. Sure, white plastic may discolor from dirt after a few months, but this was happening within days and couldn't be cleaned off (some even tried solutions marketted to cleaning the previous generation of iBook plastics.) I mean I could understand 8 months down the line this being iffy, but it's an admitted flaw in the plastic (at least it's admitted, finally.)
- chiller2002, on 10/12/2007, -6/+7Really, it takes a while for this type of information to trickle all the way down to the employees that actually deal with the customers--especially because they want to not make a huge issue out of it by making some sort of major annoucement. I mean really...this isn't like a safety recall that warrents public notification...I am glad that Apple is covering the discoloration as they should but I think it is unfair to take isolated experiences and say that Apple has failed.
- vtwin, on 10/12/2007, -1/+2Swear that you did really cancel a MBP just because of that?
The funny thing is that the MacBook Pro (MBP) do not suffer this discoloration problem, only some small percentage of the white MacBooks (MB). If you lied about that, would it be surprising to find that other Mac haters did in much the same manner? "My brand new iMac bursted into flames, I'll put it in the trash! It's true, I couldn't have made this up!".
Why would Apple haters lie? Well it's obvious, they keep repeating that Apple and Jobs are pathological liars. So if Apple do it all the time, why couldn't they make up some little "white" lies about Apple? In their mind, some people probably have x problem with Apple hardware, and just won't admit it on digg because they are blinded by Apple or don't post on digg? So let's compensate for that and give them a voice by inventing our own stories of a similar problem. "Ouch my MacBook is hot too! Even though I don't really own one!"
These lies hurt Apple, but it's for the "right" cause in the mind of Apple haters.
I'm not saying that all these problems were non-existant, but they were blown out of proportion. - isdereks, on 10/12/2007, -0/+1AgentOrange: Was I really being an ass for calling Apple out on blatantly censoring the true reason for the discoloration, lying to users faces, and squashing support threads despite giving its paying customers a real clue as to what was going on? This isn't MS or Dell. This is Apple and arguable, I do understand a little more than what is written in the "consumer reports". Where's the dignity in lying to customers? What do you know about honest business practices?
- spudmanster, on 10/12/2007, -1/+2Bought a new macbook for my wife 2 weeks ago and it already has these stupid marks. She was raggin on me saying I caused it. Apple I will be at your front door tomorrow morning. They better be replacing them down here in Japan also.
- HappyScrappy, on 10/12/2007, -1/+2Reread point 1:
"Apple knew about".
You act like Apple is only one person. Its very possible the genius you talked to didn't know at the time.
Also, there still is no official confirmation of any of this stuff. Apple has released no official statement about it other than to contact AppleCare. Note that geniuses do not work for AppleCare, they work for the retail arm. Although once the information is disseminated, they should be reasonable substitutes. - scottie2hottie, on 10/12/2007, -0/+1amen
- cyikeda, on 10/12/2007, -0/+1Yeah I called Apple a couple of days ago too and asked them abt the discoloration - the first rep said he had no idea what i was talking abt, he had never heard of it and that what I had read abt Apple admitting that there was a problem with the plastics they used was prob just a rumor - then proceeded to ask if im sure i dont have an ibook b/c theyre white too (wtf)...then when taking my info abt my macbook, asked when I got it, 05 or 06...thats when i ended the convo b/c he clearly had NO idea what he was talking abt - so i called tech support and they said the same thing, if i get those symptoms, they would diagnose my machine and depending on the severity would either replace the palm rests or the whole machine
- fiftycents, on 10/12/2007, -1/+2anybody else see this problem?
all you did was replace it. do you expect this new part to somehow not discolor? are you just going to get anohter one every month until the warranty is up?
this is why warranties dont help with every type of problem. - vdxc, on 09/29/2008, -2/+3and when a problem like this happens with Apple hardware you get all the PC trolls such as yourself moaning about it. take a chill-pill and stop complaining.
it doesn't effect your day-to-day life so why are you complaining? - inactive, on 10/10/2007, -0/+1I don't even want to go back to my closest Apple Store every single I go there they screwed something up, I'm going to ship it straight to Apple
- fantastcandy10, on 10/12/2007, -3/+4my reply was intended to be one generalization towards another
- green1152, on 10/12/2007, -3/+4I recently went into a mac store and drilled a mac genius on a few of the mac book issues. Needless to say, I was more of a mac genius than him, and I don't even own a mac. I pretty much backed the guy up into a corner on the discoloration issue, and he replied with the same old excuse.. "Dirty hands."
I'd like to see the guy again once I go in to buy a macbook pro. - spudmanster, on 10/12/2007, -1/+2What is with all of this maybe he/she didnt know crap. Does Apple not have internal group lists or something. Do they not update their employees (especially service employees) to defects of brand spankin new freakin models. Amazing this technology thing. You don't need the pony ***** express to arrive with the letter before you find out new information about your company. Everyone knows the grunts on the front line act stupid to try to limit outgoing costs by their employers.
- vtwin, on 10/12/2007, -1/+1Ahh cr*p! wrong reply... and editing would generate an error.
doce I agree with you, remember what happens when Bart lines up a dozen of megaphones? - isdereks, on 10/12/2007, -3/+3Ooh, attack me now for reporting what I hear from Apple. I'm sorry if you take that small line under ads literally. I obviously don't cater to trolls.
- phlll, on 10/12/2007, -1/+1@Doggiepaddle: So?
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