What is Digg?228 Comments
- inactive, on 11/19/2008, -16/+108"I'm a PC", but I build & service my own stuff so I get the best service in the industry. ;-)
- wsteele, on 11/19/2008, -14/+44Even better, I've had my Mac for over 3 years and never called anyone for customer service. Works like a charm!
- TheJuggernaut, on 11/19/2008, -13/+40As an occasional Mac owner, Apple offers some decent customer service, but I once took my Mac to the "Genius Bar..." man, did they suck. I had to jump through a million hoops to arrange a time, just so someone who didn't know anymore about my machine than I did could turn it upside down, reboot it a few times and tell me they'd have to send it in for repairs. When you're going to call your servicepeople as "geniuses," Apple, you're either going to be ready to take some heat or make sure they live up to such a heady billing.
- DrunkenSavior, on 11/20/2008, -3/+28You service yourself often, huh?
- BossKey, on 11/20/2008, -0/+24He doesn't need to, he "services his own stuff."
- nmanguy, on 11/20/2008, -8/+29Well, it is easy to fund customer service when you charge $125 per stick of ram...
- d2002, on 11/19/2008, -14/+33I dunno. Dell service has always been good to me.
- damonic, on 11/19/2008, -11/+28But can you get a date?
- humanedited, on 11/19/2008, -45/+57Personally, I thought Apple's customer support was some of the worst I've ever had.
- illdourmum, on 11/20/2008, -2/+13u dont have a laptop then
- t0ny, on 11/20/2008, -1/+12Why am I getting dugg down? Is it me or are the anti-mac people really starting to take over digg?
I have one computer I built and it was a enjoyable experience building it. I built it about 5 years ago and for the two years it has been running 24/7. Every part that broke I had to buy and replace. Trying to get a replacement part that is under warrenty sucks. I had the hard drive fail about two months after I built it and called whoever made it ( I dont remember ) convince them I did not break it. Then ship back the old drive wait two weeks then wait from them to ship the new one.
My last laptop before my Macbook pro was an Dell inspiron 8700 or something. I had a hard drive fail it that I had to call up India spend twenty minutes on hold then had to run some bezier diagnostics programs which took over an hour. Tried to convice the guy in India I was not an idiot and I had my computer plugged in.
My Macbook pro I had a battery would only run for about an hour then took six to charge so I called them up. Got some one that spoke English, told him what was going wrong then he had me read a few things from the system profiler then they shipped me the new battery over night.
I've been using Windows for over 10 years. I know what I'm talking about and I'm not a "mac fag." - freesf, on 11/20/2008, -6/+17yeah... yeah... yeah... Apple is so much better than anything else in this world... Apple... Apple... Apple...
- TPorter72, on 11/20/2008, -6/+17I built my own PC like 5 years ago and it's never had a problem. I'm temped to call my self to see how well I do with customer service.
- LittleDas, on 11/20/2008, -4/+14I don't know, I've found XPS support to be pretty fantastic.
- zoom1928, on 11/20/2008, -10/+19Agreed. Apple's customer support is terrible. Pressing the button on the left side of my trackpad on my new MacBook I bought on Oct 28 did not work out of the box. I took it back to the Apple Store about an hour after I bought it and was told I had to make an appointment for the next day. Telling someone that had a defective product that they have to make an appointment is ridiculous. Telling them to come back the next day is just over the top. Apple shouldn't require appointments.
The only two possible resolutions I was offered in the store was to do without a laptop for several weeks while mine was sent back for repair or to pay a 10% restocking fee and get a new one immediately. I couldn't do without it and I didn't want to pay $130 more so I've just lived with the problem. It's driving me crazy because I have to remember to always click on the right side. The only resolution AppleDontCare offered was to swap my laptop out with a refurbished one. I paid for a new one so I am not going to accept a used one. - FuZi0nDET, on 11/20/2008, -0/+9Let's face it you pay a premium for Apple. Dell offers a lot of comparable machines at far lower price points. Why should a guy that buys a Toyota expect the same sort of customer service as the guy that buys a Lexus? I bet if you took a look at those that purchased products from Dell that are designed to compete in the higher end of the market you'd have some better results for Dell.
Apple is a far smaller company than Dell that has far fewer products to service. It's a hell of a lot easier to service such a small amount of products. Dell probably offers four or five times as many skus than Apple does. - _skin_, on 11/20/2008, -2/+10I have had my MacBook Pro since the day they (Intel) came out (almost 3 years now). The battery just stopped charging and will only hold a 180 mAh charge. I called Apple care (because you cant get ***** done at an apple store anymore, Its like a ***** rave in there nowadays). The lady says my battery shouldn't be replaced because they are only expected to work at 100% for two years. We "troubleshoot" the issue. She finds out that it only holds a 3% charge (180 mAh) and says that she will send one out to me asap. This was last night at 6:30pm EST. This morning I get my new battery at 10:30am EST. It came from Pennsylvania, over night via DHL.
Now I don't know about you, but this was amazing to me. If I had to fill out a survey... I definitely would have put 100% satisfied! - hellbent6, on 11/20/2008, -10/+18buried apple spam
- inactive, on 11/20/2008, -0/+8You are a liar - Macbooks were introduced in May 2006.
- Shaggy3, on 11/20/2008, -2/+10Dell doesn't stand for all PC manufacturers.
- julianmaestas, on 11/20/2008, -4/+12that's *****, I've been an owner of mac products for 5 years and have never once had a satisfactory call with a customer service agent. They never can answer my questions, and the fact that Apple makes you pay for customer service over the phone (50 dollars for one instance, if it's been more than 90 days since purchase, or buying the apple care protection plan) pisses me off to no end.
- glxyjones, on 11/20/2008, -1/+9Yeah, regardless of what anyone says, my experience have been excellent with Dell. I work for the government and my work laptop died on Monday afternoon. I called Dell support and by Tuesday at lunchtime, I had a Dell technician in my cubicle replacing my motherboard. Granted I work for the government so my costumer service might be skewed from the casual home user, but I was impressed.
Oh, and I have all Apple computers at home, and yes, I've always been more than happy with their service (aside from having to wait up to midnight to "reserve" a Apple genius for a couple days later) - Fiyerstorm, on 11/20/2008, -0/+8I agree. My insured 15'' MBP came up with a vertical line of dead pixels and they refused to fix it because of damage the Speck snap on casing caused to the bezel. Why sell crap that'll ruin the notebook? Being a very poor college kid, I pleaded with them to fix this issue since I use my notebook regularly for school and it was no use. I guess I'm not important enough to get that special treatment these internet celebrities get when they have an issue with Apple products.
- Pake, on 11/20/2008, -1/+8"So instead of getting immediate gratification or instead of waiting 1 day for an appointment you have chosen to wait indefinitely and just suffer with a broken trackpad. I'm not sure Apple's customer service is the problem here."
Considering he brought the MacBook back to Apple's store within an hour of buying it, why should he be forced to pay a restocking fee for a defective product? - Zervaman, on 11/20/2008, -1/+7Personally, I have always had good customer service from Dell.
I had to replace a 24 inch dell LCD twice (once for dead pixels, once for a busted power button). Dell didn't ask any questions, and replaced my LCD extremely fast without charging me anything. Yeah, I had to talk to some customer service rep in India, but hey, it all worked out in the end.
Just my $0.02 - hollywoodphony, on 11/20/2008, -4/+10I once called Dell about my computer and the guy on the phone had me in the bathroom tugging on my wiener for like 3 hours. When I came back to my computer, it wasn't fixed at all, like he said it would be. I give their customer service a B-.
- borez, on 11/20/2008, -1/+7Never used to be... in the days when I worked for high level graphic designer studios in London supplying ( and championing ) macs and they actually needed my business to survive I had a direct line, now, quite frankly, they couldn't give a *****.
- t0ny, on 11/20/2008, -7/+12I really like building my own stuff but its nice with my Macbook pro when something breaks being able to call Apple and have them over night me the part.
- designev, on 11/20/2008, -1/+6hahaha nice
- dustbowl, on 11/20/2008, -2/+7I own a MacBook Pro and I posted an issue to their Discussion Forums about an issue I had with iTunes. Someone from their Support department actually called me back to get details. They even gave me their email address. When I figured out the problem on my own, I sent the Support rep what I found out and he responded back to me.
Its good to see a software/hardware company that actually listens to their customers.
Apple has designed amazing products that allows them to focus being pro-active with their customers.
That makes me a big supporter of Apple.
My experience with Microsoft wasn't as fun. I had went out and actually purchased a license for Windows XP. Unfortunately I made a mistake during the installation, so I had to re-install. I had to call their support team just to get the code unlocked, and it wasn't just a simple, please unlock it, they actually gave me a hard time just to unlock it. That was 2 years ago (2005). I did recently purchase another valid license and when I re-installed twice, I didn't have to unlock anything. Maybe they changed XP SP3...
I had bought my MacBook Pro in late 2007. I still have to say that my experience with Apple has been a more pleasurable one. - inactive, on 11/20/2008, -2/+7my supervisor told me this morning that her motherboard on her macbook pro died and she called apple and took it to the 5th ave. store and they replaced it for FREE
note: warranty expired in 2006, and tekserve wanted $1300!!?? - CPOliver, on 11/20/2008, -1/+6Shut the ***** up already troll.
- Pyehole, on 11/20/2008, -3/+8"Then you're doing it wrong. Just walk up to any machine in the store, and click on the "Concierge" icon to schedule a time."
That in itself is part of the problem; the format of the Apple store. I understand a "conventional" retail experience isn't good enough for Steve Jobs but it ends up being a frustrating experience for a potential new Apple customer. People shouldn't have to figure out how the damn store works, it should be so damn easy that questions are unnecessary. A simple act like buying something doesn't fall into that category. - cerealjynx, on 11/20/2008, -4/+9Settings>Keyboard&Mouse (or Trackpad if it's one of the new aluminum ones)> Tap to click
- t0ny, on 11/20/2008, -1/+5klowngoblin the 90day thing is just for computer help. Like how do I do this or that. I called about 6 months after I bought my Macbook pro and had them replace the battery without paying anything.
- Pake, on 11/20/2008, -0/+4I'd be interested in seeing these surveys come with a portion to determine a users overall computer knowledge. While it'll probably piss a lot of people off (Apple fans) when I say this, but I bet a more of those surveyed for Dell have a bit more knowledge when it comes to their computer than Apple users. Thus, we generally get pissed easier because we don't enjoy spending 30 minutes wasting our time doing ***** we've already done before making the call, whereas most Apple users will just follow step-by-step not truly knowing the first steps of troubleshooting.
It's like my recent issue with AT&T today. I did every possibly check you could do to discount the house and modem as the source of a connection problem, but no matter what the tech support refused to acknowledge it was on their end. So they sent a tech support agent out today and right off the bat he said "Yeah, we've had server issues since Friday night." While a nontechnical person would be happy they sent out someone after troubleshooting, I'm pretty pissed that they wasted my time just to verify what I already told them. - t0ny, on 11/20/2008, -1/+5klowngoblin I could go buy spare parts for my Macbook pro. The only problem with that is I dont have the money too. But I can buy Apple Care and if they cant get the parts or cant fix it then they give me a newer Macbook Pro.
- digjam, on 11/20/2008, -4/+8Get apple to acknowledge issues with iphone...I will agree..
- gmaximus, on 11/20/2008, -0/+4I run a supercomputing bioinformatics lab for the Canadian government. I have bought Dell and Apple--hundreds of thousands of dollars worth of each--and its been my experience that at the enterprise level, Apple's service is abysmal. They are simply not equipped to provide service for clients who do serious computing. They are all like 'we can meet your requirements, we can do the job' until you hand over the money, then after their solution utterly fails to do what they promise, they are all like 'we cant help you, our products were never meant to do that'. Example: we bought a SAN system off Apple. Then we found out the SAN cant serve files to more than one subnet. The system would lock up. We would be on the phone trying to get help, and they would send us running around to rep after clueless rep until we finally get someone who tells us 'it cant span more than one subnet'. So we would be like, okay fine, we'll nfs it through to the other subnet, but how do we unfreeze the SAN? "Wipe all your mission critical data and rebuild it'. Nice. Another time we phoned with a problem and they told us they had the answer, but we didnt have the right level of service to hear the answer! We spent tens of thousands of dollars on that service plan!
With Dell, we just make one phone call, describe the problem, and we get sound technical advice. If a part fails, it gets replaced within four hours. There is no stratified service plan for enterprise technical help, and we rarely need it because their equipment does what they promise us it will do. I'm so mad at Apple, I wont even buy an iPod from them. GRRRR! - AnarchyIsOrder1, on 11/20/2008, -3/+7This joke is older than God... but since we're on the topic of customer service:
http://www.boreme.com/boreme/funny-2002/wordperfec ... - MaxVivian, on 11/20/2008, -0/+4Any benefits I gain from Apple's good service (I've had good experiences, at least) is completely lost by the amount of crap I've had to take as a result of their ad campaigns. Everyone who sees my Macbook Pro just has to say something to me about Starbucks or Justin Long.
But seriously, if you see a stranger working on a Mac in the library, he probably isn't interested in getting into a debate with you. - Jake10, on 11/20/2008, -2/+6When you call customer service at Dell, chances are homestar's on the other line.
"Ma'am, please calm down. The CD tray is not a cup holder. - DonJuanAussi, on 11/20/2008, -11/+15I have no doubt. I have never had worse customer support than from Apple... And I am not limiting my statement to computer manufacturers.
- EmperorChow, on 11/20/2008, -1/+5That's because third world support center can't afford to have a room full of macs and still be cost effective.
- MajorD, on 11/20/2008, -2/+6Jesus Christ - I know guys with Mac and Windows certifications who still don't know *****. Certifications mean you know how to study well... doesn't mean you know how to fix a breadth of issues from any angle.
- BlackJackJester, on 11/20/2008, -0/+4I've heard nothing but bad things the past 2 or 3 years about apple's support for iPods and Macbooks to anyone who has a clue, and doesn't know someone who works at the store. A fan breaks and they need to keep it for 2 weeks, it slows down, and their solution is to reinstall, but you can't do it yourself, because you're an idiot customer. My friend with an Iphone recently tried to get the recalled charger replaced, but the Apple store closest to HQ in Cupertino didn't get any for over a month. Ridiculous.
- pascalpotvin, on 11/20/2008, -1/+5I guess you are a girl, and, contrary to mechanics, in the computer industry, being a girl means having a better service at the store.
- CalmLlama, on 11/20/2008, -0/+4Do you work for apple or something?
- headband, on 11/20/2008, -4/+8I shot off an email to dell friday afternoon about an overheating video card in my laptop
saturday morning I woke up to a brand new video card on my doorstep - AngelBunny, on 11/20/2008, -2/+5i guess i'm lucky. my logic board fried and i was a month past my warranty but they took it in and fixed it for me for free without any issues or anything over night too. also, when they did this they ran a test and found my dvd burner didn't burn DL dvds properly but everything else on it was fine and my power cord was worn out so they changed the dvd drive for me and gave me a new power adapter thinngy for free and all past warranty. i guess i'm the luckiest girl ever? :P
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