What is Digg?223 Comments
- inactive, on 10/12/2007, -21/+108As a consumer (and an Apple user), I would be drawn more to the products and the company if I saw that such a terrible thing happened to one of their products AND that it was quickly replaced and compensated for. I don't see why it's such a bad thing. They should have just requested that he make it very clear to visitors that Apple took care of him.
- chops, on 10/12/2007, -4/+71http://www.macned.nl/news.php?id=2679
Link to pics for anyone thats interested/missed it - jasoneisen, on 10/12/2007, -9/+71Too bad the guy didn't have his iSight on while he was gone so we could see the pictures of the cat pissing on it
That makes me sound like I get off on watching cats pee doesn't it - commandar!, on 10/12/2007, -6/+60"As a consumer (and an Apple user), I would be drawn more to the products and the company if I saw that such a terrible thing happened to one of their products AND that it was quickly replaced and compensated for. I don't see why it's such a bad thing."
As a consumer, that's just plain how the situation should have been handled. The product failed inside the warranty period for reasons (apparently) other than abuse, it should be replaced. Period. Any company that does otherwise should be avoided, and the fact that people are surprised that a company is actually living up to its warranty obligations speaks volumes more about the industry than it does Apple.
"You think they would take care of him if he didn't put the pics on Flickr ??"
Yes. My roommate's TiBook overheated and burned (though not that badly) about two years ago, when it was already out of warranty. Apple replaced it with a 1GHz AlBook, which he's still using today (the upper RAM slot issue Apple refuses to acknowledge aside. :-P) - diskopo, on 10/12/2007, -6/+50Why a dog? Cut out the middle-mutt and do it yourself!
- FaNtAsMa, on 10/12/2007, -4/+47@blaineg
Uhh, hello.. ever heard of the Xbox? Microsoft did a pretty good job at replacing the faulty power cords...
Anyways, it's good to see that Apple replaced it so quickly. - deadbaby, on 10/12/2007, -6/+26Headline is misleading (as usual on digg)
Apple REQUESTS images of burned Macbook Magsafe connector removed. - Macattack15, on 10/12/2007, -2/+19This happened to me with my TiBook, one day the block got really hot and the wire just started to burn, luckily I was there to catch it, no big deal though, I brought it to the Apple store and they replaced it right away, even gave me one to use while I was waiting for the new one. Is it really that surprising that one power connecter out of millions possibly made was defective? I have never had a problem with my replacement brick or any of the other bricks I have for my other powerbooks.
- blaineg, on 10/12/2007, -11/+27Apples to oranges indeed, how can you compare this to Microsoft if this is obviously an issue with Apple's hardware and Microsoft is a software company?
- cntp, on 10/12/2007, -0/+16It's friggin plastic. The metal part didn't melt.
- Threephaserebel, on 10/12/2007, -13/+28OMGWTF cat pr0n!
I'm sorry, I can't stop laughing at your comment!
Apple probably had the pictures removed so the problem wouldn't become over-blown and everyone thinks that the MBP all burst into flames. It'll be interesting to see what did cause the burning, especially if the conclusion is cat urine. - Kazrog, on 10/12/2007, -18/+33I'm really getting sick of this "kool aid drinkers" and "cult" terminology being thrown at us Mac users. Apple is fixing the guy's MacBook, and they don't want negative press about this. They're fulfilling their obligation to honor the guy's warranty, so what is your problem with Apple here?
Apple has suffered enough at the hands of IGNORANT negative publicity generated by word-of-mouth, usually from people who have little or no experience with Macs. I use a Mac because it's the best platform out there. If something better came along, I would switch, just as I switched from Amiga to OS/2 to Windows to Be OS to Mac OS X. - bitweever, on 10/12/2007, -4/+18No, sounds like they don't want rampant speculation to get out of hand until their engineers have had a chance to review it and see if it is a major problem or a freak occurrence.
- laelfrog, on 10/12/2007, -2/+16Stuff like this can become a big reality distortion.. Talk about the power of media.. One out of how many?
Hey anyone got the pix cached? - FrostyFire, on 10/12/2007, -8/+19Interesting....Can you imagine what kind of havoc this has already created for Apple?
I hope this isn't a wide spread issue, as I'd prefer it if my house didn't burn down while I was at work. - jerwood, on 10/12/2007, -2/+12It's basically impossible be shocked through your own urine stream.
Go Mythbusters! - inactive, on 10/12/2007, -4/+14Apple didn't have these images removed, as stated in the headline. They simply politely requested their removal after replacing the MacBook Pro.
Here's the text:
"I am sorry if you do not see the image(s) you might have expected to see.
The reason for this is that Apple, after dealing with this issue, kindly requested me to remove the pictures at least until their engineers had a change to investigate this issue. Since Apple support has been very helpful and already is getting me a new Macbook asap, I'm happy to answer their request.
For those whose immediate reaction is along the lines of 'censorship' and other big words: I don't care. " - rspeed, on 10/12/2007, -6/+15"I would have asked for a couple extra MacBook Pros, for the trouble. After all, it's simply Apple's warranted responsibility to replace the burned one."
And they would have told him where to shove it... in a friendly manner. - e3mw, on 10/12/2007, -7/+15This is perfectly reasonable. If this were an isolated incident (most likely caused by the dude's cats) then Apple would rather people not suspect that it is a widespread issue due to bad manufacturing, posting those pictures on a site such as flickr allows the pictures to circulate and speculation begins to form about the magsafe cord being defective (which it probably is not). The person with this issue should have called Applecare before posting the pics.
- matt0ne, on 10/12/2007, -12/+20maybe, i'll get my dog to piss on my ibook, watch it melt, and have apple replace it with a new one...
- tyme, on 10/12/2007, -1/+8Please, if you're going to post a story to Digg, learn spelling and grammar first. There's even a spell checker to help you.
- rspeed, on 10/12/2007, -0/+7"Call me stupid, but isn't it a REALLY bad idea to use any notebook that has bottom air intakes for cooling on any surface where those intakes may be blocked?"
Yes it is. However, none of Apple's portables have ever used air vents located on the bottom (that's horrendous engineering). In the case of TiBooks, the vents are located at the rear. - rspeed, on 10/12/2007, -1/+8"And if he did'nt, I'm sure uncle Steve would have just left him alone, right?"
*blink* Yes, actually. They would have had absolutely no case. Also, Apple isn't the RIAA. - mateo60, on 10/12/2007, -0/+7They "kindly asked" him. They didn't threaten to sue him or anything. They did what they're supposed to do and gave him a replacement Macbook with no hassle.
I don't understand why some people are complaining about it. The person with the broken laptop seems to be happy, and that's what matters. - Kazrog, on 10/12/2007, -1/+8You still haven't addressed the larger issue, which is - what exactly is the problem here? The guy is obviously happy with Apple's solution to his problem.
- dclowd9901, on 10/12/2007, -7/+14Their actions really concern me now. In the past, when people have had issues with systems like the iPod Nano breaking in half, they've denied it up and down. Or the iPods with the battery issues.
This makes me think that Apple knows something is legitimately wrong with their system. I hate to put them in a "damned if you do, damned if you don't" situation, but, frankly, if they solved all their products' problems like this all the time, I wouldn't be worrying. - Bootes, on 10/12/2007, -3/+9Maybe if people would actually read this and the original story, people would actually have comments that made sense.
- SteveR4376, on 10/12/2007, -0/+6It's too late to stop the speculation. A small group of people will be wondering whether their Apple computer (regardless of the model) is going to burst into flames. Many will simply wait to see if there is a widespread problem. Many of those will disconnect the power cord when the computer is unattended. Everyone should take a look around the house. There are plenty of electrical and electronic items that could, theoretically burst into flames, but with normal care and precautions, the risk is minimal.
- supermauerbros, on 10/12/2007, -3/+9Are you insinuating that my Gateway laptop with its bottom mounted fan intake is poorly engin *CPU OVERHEAT. AUTO-SHUTDOWN IN PROGRESS*
- RVDigital, on 10/12/2007, -1/+7LINK TO PICS: http://www.macned.nl/news.php?id=2679
Didnt see one in the comments (unless it was buried) - e3mw, on 10/12/2007, -4/+10Read the comments on the pictures. The guy mentioned that his cats had been around his MacBook Pro before this happened. Also, if this were widespread it'd be all over the Apple Support forums. Show me a support thread with 10,000 pageviews and 800 replies and then we'll talk about whether or not this is an isolated issue. This is one guy's bad luck being broadcast as if it were a huge problem. There's nothing wrong with Apple kindly requesting that he remove the pictures so that his isolated incident doesn't look like a huge problem with their flagship intel laptops.
- loganrapp, on 10/12/2007, -6/+11I don't really see an issue for Apple to ask that the picture gets taken down.
"Hey, we're taking care of you, we don't want you to scare off customers, is it cool if you take the picture down, please?"
If I'm getting my MacBook fixed for free or cheap? Of course I'm going to do that. It's called being a civilized individual. They're taking care of me, I'm not going to turn around and go, "no, the public has to know!"
Particularly when there hasn't been widespread reports of that specific component failure, like, say, the iBook Logic Board problem (which my laptop had, and after three repairs that didn't take, they gave me a brand new iBook. Granted, I had to talk my way up the chain of command on the phone, but still, a free replacement and major upgrade, as my iBook was a couple of years old. How can you complain?). It's not like it's a major epidemic that they're keeping under wraps. And if they are, we would've heard about it by now. - MrFisty, on 10/12/2007, -6/+11Look, this is all a bit out of proportion.
I've been using Mac's for a squillion years. Yes, one squillion. And I always thought they were great.
Since the iPod and the shift towards a more mass-produced mentality, I have to admit they've dropped a few spots on my list, and I always find it amusing that we are all so fascinated with every heartbeat and breath of this software and hardware company.
But really, it's plain old business practice. Someone posts an image of a burnt out connector, a blown out tire, a cracked screen or a fly in their soup, so the company says "We'll fix it, please remove the image". Done.
They just want to protect their perception in the marketplace. Sure, it's probably a quicker resolution than if you took your receipt back into the store and let's not look past the real thread to this story, which is trying to attribute fast action by a company to the almighty power of the blog as if it's the beginning of a civil revolution, but he got it fixed. I don't see what the drama is all about. - jack1985, on 10/12/2007, -6/+11interesting, but all this really is is apple replacing faulty equipment within the warranty period, as would normally be expected for any consumer purchase under warranty. my ipod was sent back recently for repair, but i didnt post the news on digg
- bbatsell, on 10/12/2007, -1/+6What do you mean by "wasn't covered the first time"? The person in question clearly stated on the Flickr pages that he posted the pictures before he even contacted Applecare. I have no idea what you were trying to say with that, but it was clearly without factual basis and you were simply trying to smear Apple.
- Bootes, on 10/12/2007, -1/+6According to the guy that posted the pictures. He did not call Apple before posting the pictures. He said he would call the next day.
- zouhair, on 10/12/2007, -47/+52You think they would care of him if he didn't put the pics on Flickr ??
- overmann, on 10/12/2007, -2/+6It's fascinating to see that everyone knows exactly what has occured even though they know nothing. Could all you anti-Apple people please stop being so impossibly childish, you give windos and/or lunix users a bad reputation. You're just showing who the _real_ zealots are.
P.S. No, I am not a Mac user. - chriszma666, on 10/12/2007, -1/+5Why is this guy so easily satisfied by getting a new one. If there was a legitimate problem, wouldn't her be concerned about it happening again or happening to others? Or did he damn cats piss on it and he is just trying to screw Apple? This story sounds fishy to me.
- ayeaye, on 10/12/2007, -0/+4Funny how Apple Fanboys call me a zealot when I'm the one fixing their broken Apple computers (yes I fix apple computers for money) Believe me, Apple QC is alot worse than all the other companies out there. This is not the first time an Apple product has burned out, caught fire, etc.
- rspeed, on 10/12/2007, -3/+7"Microsoft did a pretty good job at replacing the faulty power cords..."
Haha. Maybe the original poster meant it as a compliment? That really was a very well-handled replacement program. - DarkTrancer, on 10/12/2007, -2/+6If your car had burst into flames would you not want to tell other people of a potential hazard?
If ford offered you a new car would you delete any posts you made about it? - Bootes, on 10/12/2007, -3/+7He posted the pictures before calling Apple.
- Kazrog, on 10/12/2007, -1/+5I'm not a zealot, and I would totally understand Dell or Microsoft doing something similar. This is a really boring story, very standard corporate policy, and you're making a huge deal out of it. Would I be as eager to defend Dell or Microsoft? No, but I don't really care about those companies because they don't make any products that interest me. Apple makes great products that I use every day to do serious work.
I'm a big supporter of Linux, BSD and open source, and I have been from day one. I hated Macs until OS X came out. - inactive, on 10/12/2007, -10/+14Btw, Apple did not HAVE them removed, they ASKED if the poster of said images would remove them.
I saw the pics before they got edited. - starfire, on 10/12/2007, -3/+7Huh. Same thing happened with my TiBook power adapter. The block would always run hot, hot enough to leave a few permanent square marks on my black-felt couch. Then one day it was sitting on my bed plugged in when I saw smoke curling out from the back of my TiBook.
I yanked the cable out in time, but I've still got scorch marks on the bedsheets where the power cable burned through the connection. I'm really glad I was home when it happened. - Kazrog, on 10/12/2007, -5/+9Well, those commercials are largely true. Intel chips are largely being used to do boring little tasks, chief among them being supporting the massive bloated overhead of Windows.
- rjcarr, on 10/12/2007, -9/+12"Best platform out there? Are you kidding?
Snot-nosed cafe latte drinking clown.
Damn cultists. Could never see beyond the Aqua GUI..."
Care to educate us about what platform is the best then? - ThankTheCheese, on 10/12/2007, -3/+6No need to turn this into an Apple vs MS situation. The MacBook was under warrenty, so they should have replaced it. However, I suspect it was the owner's fault (or more specifically, his cats' fault), so if Apple wanted to be unfair they probably could have refused on the grounds of it not being their fault, so props to apple for being fair.
My point is, though, that there's no reason to assume MS wouldn't do the same thing. - LemonHerb, on 10/12/2007, -11/+14I don't really think apple has done anything wrong, they are fixing the problem. But this is very much like politics in the USA. If the democrats made a mistake and fixed it the Republicans would jump all over it, and if the Republicans made a mistake and fixed it the Democrats would be all over it. Now replace Democrat and Republican with Linux/Mac/Windows/Sony/Nintendo Zealot/Fanboy/Cultist/Enthusiast and you have the same situation.
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