What is Digg?105 Comments
- VeritasAequitas, on 11/28/2007, -5/+26Yeah that's right because Seagate makes drives exclusively for Apple I forgot.
- MikeCerm, on 11/28/2007, -1/+20The drive is covered. Your data isn't. Which is worth more?
- fanboydcs, on 11/28/2007, -2/+14the limited warranty coveres manufacturing issues, isn't that what the limited warranty is for?
- toetagger, on 11/28/2007, -4/+14The affected drives -- model numbers ST96812AS and ST98823AS - Some Mac Mini's have these drives... CALL APPLE, BITCH!
- stalefries, on 11/28/2007, -0/+10Directions for anyone who wants to see if they have one of these drives:
Open the Apple Menu, and select "About the Mac"
Then hit "More Info..."
In the left panel, select Serial-ATA.
Check the contents of the right side of the window to see if the model numbers match. Thankfully, my Macbook doesn't have one of these drives, so I won't be able to tell you exactly where the model number would be. - lament, on 11/28/2007, -0/+8all drives fail.. just make sure you get the one with the best warranty and back that ***** up.
- djpants428, on 11/28/2007, -5/+13"This is why I don't use Macs."
Right because a hard drive failure is a problem that happens exclusively with Macs. Never in the history of history has a hard drive in a Windows machine failed - AuTigerfan, on 11/28/2007, -2/+9Yeah I was studying for my accounting test and my hard drive failed. It was awesome....
- MikeCerm, on 11/28/2007, -1/+8Just swap it out now. You can easily find a similar or larger drive for under $100, and then just use the MacBook drive for non-critical or secondary backups.
- Aggaman, on 11/28/2007, -0/+7It covers the drives. This happened to my wife's MacBook. Fortunately she had backed up. There's no excuse for Apple shipping computers in this state, but I guess nothing can be done about that now. What matters is that I took it in to be fixed and it was returned in full working order in less than 2 days.
We have to accept that computers and computer companies are fallible. Computers would be incredibly expensive if the fault ratio was close to zero for every product. So what matters is how they stand behind their products. Apple is good at that, but so are other companies to be fair. - natedouglas, on 11/28/2007, -2/+7Don't wait for it to fail. You can get a 120GB HD from Newegg for about $75, last I checked. Size AND reliability upgrade. Send the bill to Apple :-D
- lnxfi, on 11/28/2007, -1/+6They know about the problem but aren't doing anything about it? So, my options are to either spend more money on a new drive now, or have to go through the pain of making sure my files are backed up daily and just wait for it to fail.
I'm not going to be happy if it fails during a sales presentation. - jspegele, on 11/28/2007, -0/+5Seagate? Flawed? That's unpossible.
- CraigJ, on 11/28/2007, -1/+5How exactly do you QC something like this? At some point you have to take your suppliers word that the components you are purchasing meet spec.
- inactive, on 11/28/2007, -1/+5How is Apple supposed to QC Seagates drives? Let them run for some months before shipping? They worked when Apple received them, and they worked when Apple shipped them. Seriously, what more can the do? ***** happens..
- CraigJ, on 11/28/2007, -2/+6Your statement should be "I'm stupid for not backing up irreplaceable files, and this is why I don't use Seagate drives"
- ZeroQuest, on 11/28/2007, -1/+4Oh that's helpful. Since my warranty has expired. (1 YEAR LIMITED) This isn't covered according to the link you sent me. (I put in my serial number, it tells me it's not covered and I'll have to pay) Unless Apple owns up to this, I'll have to buy a new drive out of pocket. I can't see how suggesting I pay $75+ for a new drive makes me feel good about my purchase.
- lnxfi, on 11/28/2007, -1/+3I think the real issue is the lack of response from Apple. It's their job to take action since they chose the drive manufacture (which they have not).
- 0perator, on 11/28/2007, -0/+2This explains my drive dying. The guys at the apple store said they had no idea what happened. Getting a new drive was surprisingly painless, but still, losing all of my data was not fun.
- inactive, on 11/28/2007, -0/+2BTW, Backup is your friend, on Mac OS or Windows.
- colto, on 11/28/2007, -1/+3So now it's Apple's job to dis-assemble all the hard drives they receive, check everything inside it with their own QC(which apparently can spot Seagate flaws better than Seagate themselves now?), then re-assemble them and use them? I'm sorry but that's just ludicrous. It is Seagate's job to make sure that their drives aren't flawed.
- MacParrot, on 11/28/2007, -1/+3You keep saying this over and over again Forrest. Hard drives are like a box of chocolate, you'll never know which one you'll get. Components fail. Computer makers sometimes get bad parts. Apple needs to acknowledge that these drives are bad and issue a recall for all those affected. That's the extent of what Apple can do. Get over it OverGump
- Synchro, on 11/28/2007, -1/+3IBM Deskstar (aka Deathstar) hard drives in the mid to late 90s. nuff said. PCs died by the tens of thousands. hard drive problems are not unique to a computer maker.
- cdubd, on 11/28/2007, -0/+2Western Digital Rules. They lost a lot of money a while back, but they seem to be turning their image around.
- jspegele, on 11/28/2007, -0/+2Really? I would be ecstatic. /sarcasm
- ZeroQuest, on 11/28/2007, -0/+2I didn't pay for the extended warranty. So it's not covered. :(
- Seidoger, on 11/28/2007, -0/+2Especially when it comes to hard drives!
You can replace everything else in a computer, but you can't replace data - ChrisTek, on 11/28/2007, -0/+2@benjpw: Most laptops have Toshiba or Hitatchi drives. Compared to those, SeaGate is superior hardware. (Although, I've only had one Hitatchi drive fail on me in three years).
- MacParrot, on 11/28/2007, -0/+2Lastly, why didn't you get the extended warranty? Yes, it isn't cheap, but you're covered for threee years beyond what manf defects are applicable and would be replaced anyway after the warranty runs out. A good laptop isn't cheap (from anyone) so I would get it no matter who made it. No one is saying Apple is perfect, there are other makers who are in same boat with the same drives.
- Identity4, on 11/28/2007, -0/+2*checks Mac Profiler* DOH!
- CraigJ, on 11/28/2007, -1/+3MTBF. Look it up
- gquaglia, on 11/28/2007, -0/+2Apple makes hard drives??
- djpants428, on 11/28/2007, -2/+4This is a problem with a Seagate drive, not an Apple made hard drive. It's likely that a bunch of manufacturers put this model in their laptops. As someone else said, it's like when Dell (and Apple) were getting blamed for the exploding batteries that were actually made by Sony.
- noahhoward, on 11/28/2007, -0/+2Why not just put in a support ticket? This is covered under warranty.
- bradleyland, on 11/28/2007, -0/+2Nearest I can tell, they bought Maxtor a few years back and have since been afflicted by the Maxtor curse.
- Shakermaker, on 11/28/2007, -2/+4So....this is Seagate's fault then?
- inactive, on 11/28/2007, -0/+2what's up with seagate? i had always heard their drives were worth the $ but hearing this macbook issue
and also hearing that their 'freeagent' usb drives are failing makes me wonder.
i was going to get one of those freeagent dealies until i heard they were having some major issues
http://www.newegg.com/Product/Product.aspx?Item=N8 ...
check out the reviews
"Three Units Ordered, Three Units Failed in Less Than Two Hours
Reviewed By: P*** D**** on 11/7/2007
Cons: Astonished to find two drives had chipsets DOA - neither drive would perform under XP on multiple machines - XP always configured them as "Unknown device" and could not be recognized. Third drive failed within two hours - excessive heat, delayed write failure, and finally drive whine. Completely unacceptable heat dissipation design and chipset. Seagate confirmed issues were valid and wanted to RMA all three.
Other Thoughts: I have never encountered a product line this flawed before. Seagate has a serious problem with this product line because of drive recognition problems under USB, ability for the chipset to keep the drive responsive during heat buildup when writing large files, and drive longevity and data integrity issues make this untrustworthy for any serious use. Stay away. - zioxide, on 11/28/2007, -0/+2Your "real PC" would be just as susceptible to drive failure as a Macbook. You could end up with a faulty drive just as easily.
- Metylerka, on 11/28/2007, -0/+1There is faulty hardware out there. Get over it.
- Prod_Deity, on 11/28/2007, -0/+1So.... do we still hate Hitachi Death Stars?
- OwdenBowden, on 11/28/2007, -0/+1Did you use a Credit Card?
If you answered YES - then you are most likely covered by the Credit Card Company's Protection Insurance on purchases.
If you answered NO - then You Sir are an Idiot! - suprememilo, on 11/28/2007, -0/+1I had this drive, It died 2 weeks after my warrenty was up..., at least it didnt catch on fire like one of my Maxtor desktop drives.
- TheWindBlows, on 11/29/2007, -0/+1Maxtor drives are awesome...
They make ***** loads of noise are slow not much on the large drive end and now they catch on fire YAY. - inactive, on 11/28/2007, -0/+1A hardware lock in (perhaps more correctly hardware lock-in) is where you are locked into a certain type of hardware. For example, if you want to run OS X, then you are locked into Apple's hardware. That is a hardware lock-in.
- dohidied, on 11/28/2007, -0/+1I think my brother had one of these. It started beachballing as soon as he took it out of the box. Fortunately a Mac Genius diagnosed it as a failing HDD and he got a new one.
- inactive, on 11/28/2007, -0/+1I believe you forgot a dust of politeness and a question mark at the end of your post.
The answer is yes. Under hardware>serial ATA. - Smiley09, on 11/28/2007, -0/+1The article is just saying that there is a problem with the hard drives and Apple hasn't officially said anything about the problem until now. It doesn't say how long the problem has gone on for, but they should be officially recalling the products so that people can know to backup their data and get replacements. Same thing with the lead paint in toys, you let people know there is something wrong so they can make respective changes, but Apple didn't in this case.
- inactive, on 11/28/2007, -1/+2High end PC HDs can also fail. They are exactly the same product.
High end PCs cost the same as Macs.
Macs run the IMO superior Mac OS, which is the most important part to me. - noahhoward, on 11/28/2007, -1/+2Mention it anyway, you may have to go around their support system but they are aware of the problem and are usually quite helpful. Whining about it still doesn't solve anything.
- TheWindBlows, on 11/29/2007, -0/+1I hear Hitachi 'Death Stars' were made by like ninja from StarWars.
hmm you better lock up your Mac at night and lock/hide the silverware. -
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