What is Digg?88 Comments
- wisedude, on 10/12/2007, -23/+98Wow, I guess apple made a mistake... QUICK QUICK BURY BURY INNACURATE
- inactive, on 10/12/2007, -8/+54Unfortunately, you didn't make it out of English class with more than you walked in with.
- inactive, on 10/12/2007, -10/+44So, how much did you pay for the new one?
- FTLJohnson, on 10/12/2007, -15/+48You don't have to be a Microsoft fanboy to HATE the mac worshiping awfulness that goes on around here. The only prerequisite for that, is the ability to be annoyed by blind adoration of a commercial product (of any kind really).
- klawz, on 10/12/2007, -17/+40LIAR, no you didn't.
- Rekzai, on 10/12/2007, -7/+26http://appleusers.justgotowned.com/
- edburnham, on 10/12/2007, -1/+20BACK UP YOUR DATA
- waterboy1628, on 10/12/2007, -10/+27Um, why the ***** didn't he do that in the first place?
- inactive, on 10/12/2007, -8/+23exactly. i guess i don't understand why he didn't try to recover the data first before sending it to apple.
- linuxinsidev2, on 10/12/2007, -1/+15He is indeed responsible for his own data recovery and backups, as the warranty information states.
I find this story interesting, and think that either he is an unreasonable person or someone at apple did not properly explain the reason why they keep the drive.
I work at tech support for one of the top 5 pc manufacturers and the way it works for us is that the drive is replaced, and then returned to the manufacturer for RMA, however customers can actually pay for the new drive and get the old one back as well, this is just so we can cover the costs of the drive as we would have to replace it out of our own pocket if we did not return the drive for RMA. - jenel, on 10/12/2007, -7/+21ENGLISH, *****! DO YOU SPEAK IT?
- monkeyrun, on 10/12/2007, -1/+14I've sent my powerbook in for repairs, and they always tell me to save all my data before sending it in, chances are they'll delete everything on the hard-drive.
- AdebisiTheGamer, on 10/12/2007, -5/+18I ***** hate Apple but this story has no merit at all.
As a PC tec who has done warranty returns on behalf of his customers for over 12 years now, I have never, EVER, seen a company give a crap about your data.
Every single hard drive maker will take your warranty return, repair it, and use it to replace another warranty return later. They may or may not zero it out, but they never promise to do so.
Some hard drive manufacturers will attempt to recover your data if you pay extra, and the fees are huge, and they do not guarantee success but you have to pay either way.
It does not matter what you own, keep your data backed up, and take charge of things to protect your privacy.
This is hardly an "Apple only" situation. - threemagic, on 10/12/2007, -1/+12@CraigJ:
Being a distributor and service center for both Apple and HP it IS policy that the bad drive goes back.
If you do not wish for the bad drive to go back it is not considered warranty and is billable. Any data recovery attempt is not warrantied either.
This policy is normal.
Dealing with Apple's or HP's mail in service (which are really large 3rd party repair shops) is usually the issue. These guys are bad techs and filled with even more bad policies. If at all possible take it to a local store.... - anothernobody, on 10/12/2007, -3/+12I wish I'd known this before - I had hard-drive troubles on my earlier macbook and I thought it was just policy and conceded. It doesn't mention how he got it back?
- daRoach, on 10/12/2007, -3/+10Looks like he put a hold on the repair?
Kind of a confusing story. - defectDS, on 10/12/2007, -1/+8You know what I just noticed? No one really "worships" mac around here. The only evidence is that Apple bashing comments get dugg down to hell, but it's usually because it has stupid labels like "i-fanboy" or can't go a full sentence without calling a majority of Digg users retarded and simple minded.
I bring my MacBook Pro to school on a daily basis for yearbook. I sometimes bring it out during the rest of the day to jot something down in iCal or to print out some homework. Never has anyone come up to me and say, "Hey! A Mac, they're great, huh!" Oh no. It's always "oh dude, apples suck. they are too expensive and don't even play games!" Yeah, apparently they are called Apples. Because of that big apple on the front, get it?
Point being, there is nothing more arrogant than to think we all prance around with macbooks in had preaching the holy word of Steve. I end up having to explain that just because my laptop is half as thin as theres, it doesn't make it a novelty toy. I usually gotta bring up system profiler to get them to believe that is comes standard with 2GB RAM.
I don't get you guys. Leave me and my computer alone. - serpicolugnut, on 10/12/2007, -1/+7If the dude had just backed his data up before he sent Apple the machine (like they instruct you to), there wouldn't have been any issue. Instead, he sends the machine in, and then whines because they won't make an exception for him.
Well, they made an exception. Good for him. - teknishn, on 10/12/2007, -8/+14This is stupid... All....... every last one... .hardware vendor does the exact same thing. If your dead drive is important to you then you keep it and buy a new drive.
- daRoach, on 10/12/2007, -15/+21Because then he wouldn't have a story about Apple.
- OrangeTide, on 10/12/2007, -1/+6They don't teach English in the United States of America.
- tlarkin, on 10/12/2007, -1/+6Working in IT myself, having several certs for hardware repair, including Apple ones, I can say that Apple was in the right. The warranty does not cover data loss, it is the user's responsibility to back up and restore any personal data on their machine. Data Rescue II, the app the guy used in the article is actually a very good application. At my work we have the universal version so we can run it on both PCs and Mac platform, and I have personally recovered lots of data from failed drives.
HP/Compaq, Dell, Gateway, Sony, etc would have all told the end user to suck it up because they lost their data. However, not all of them would have given the drive back. - titlesaysitall, on 10/12/2007, -11/+16He wanted to blow this out of proportion by using the Consumerist. That's basically all the Consumerist does, blow things out of proportion of a few isolated events. Every company will have bad customer service or something the customer may not want due to policies and guess what, people make mistakes not just Apple but every company.
- doce, on 10/12/2007, -0/+5How is this different from buying a hard drive off the shelf at Fry's? Or a graphics card? Or a processor? If it fails, you always have to send it back. I had a 300GB drive die in my RAID array last year. Maxtor demanded the failed drive back (though they shipped me the replacement in advance when I gave them my credit card; if they didn't recieve it back in 30 days, they would charge me for the drive).
- ThinkDigg, on 10/12/2007, -7/+12I with you... At least try to get the data back before handing it over to the "genius" at the bar!
- socokoolaid, on 10/12/2007, -4/+9I walked out with one under my shirt, thanks Apple ;-P
Learn the international language of English, damn spear chuckers! - linuxinsidev2, on 10/12/2007, -2/+6how does i shot spelling?
- HonoredMule, on 10/12/2007, -0/+4The detail retention of the average digger astounds me. He sent it to Apple in the first place to have his data recovered, with the cost of data recovery and drive replacement covered by warranty. Apple claimed the data was unrecoverable, then refused to give the drive back so he could take it to a more competent 3rd party service.
Yes, all us brilliant techies know all the dangers of trusting a tech company to do what it says it will, and how to deal with issues ourselves. But this guy was a normal consumer who's only fault is believing what Apple told him...that they'd help. - inactive, on 10/12/2007, -0/+4The stupidest part of that article is when they say "you kept the bad guys from getting at it."
- shmatt, on 10/12/2007, -0/+4This guy is a little dumb. Why the hell would you assume you data is safe and sound-- the computer is being REPAIRED. if you have no clue, don't just assume everything will be OK. I had a mac drive go bad back in 2002, didnt know a lot about computers.. you know what I did? I burned my stuff to some DVDs and wiped the drive. duh.
- XenophobicAlien, on 10/12/2007, -2/+6Save my porn!!!!!!!!!!!!!!!!!!!
- fanboydcs, on 10/12/2007, -0/+3if companies like drive savers open a drive its still in warranty by the manufacture thats why companies like dell, hp, apple. etc use them because they are even certified by the drive manufactures so they can open a drive with out voiding any warranties.
- gometro33, on 10/12/2007, -0/+3This same thing happened to me. I was going to keep the dead drive too but I HAD to have a computer at the time so I just sucked up the (partial) data loss (I had made some backups) and took the new drive. Next time it happens I'm keeping it and running SpinRite. It's saved me in the past.
- tlarkin, on 10/12/2007, -0/+3Oh, and also, some companies will not honor your warranty if you have to take it to a recovery specialist. Sometimes the drive must be stripped down and the platters put in a special machine to retrieve data. That process in most cases destroys the drive.
- reverb, on 10/12/2007, -1/+4Not this asshat again. Buried as lame.
Moral: Read the fine print before telling a large corporation "Here, I have a warranty, so fix this for free." Just because you have a warranty doesn't mean you get everything you want and a pony too. - Dolomite, on 10/12/2007, -0/+3my thoughts exactly. recover your data, then take it in and get the new drive.
- Insanitation, on 10/12/2007, -0/+3This would NEVER happen with a PC. because PCs never have problems. this is all macs fault....just thought i would show the fanboys how stupid they look with some of their posts.
- inactive, on 10/12/2007, -0/+2This really shouldn't surprise you though. 99.99% of the stories that Consumerist submits are about companies that do absolutely nothing wrong, other than not bending over backward to give in to the customer's unrealistic wants. Consumerist doesn't care about helping Consumers. They are nanti-busiiness, not pro-consumer. They also do absolutely NO fact checking, or research to determine if something is standard practice, or to find out WHY it is standard practice and why the customer's desires were completely impractical. AS long as a custoemr claims to have been wronged, they will pass it along and bash the company.
(I know this for a fact, because I made up a complaint a few weeks ago, and sure enough Consumerist reported on it as a fact, submitted it to Digg, had its paid minions digg it, and got it to the front page. All for something that never happened. - abhiroop, on 10/12/2007, -0/+2the story is very confusing, is there anywhere with more information about it?
- lowerlogic, on 10/12/2007, -1/+3OMG PONIES!
- inactive, on 10/12/2007, -0/+2Because it's Apple and so it must be evil.
- Guder, on 10/12/2007, -0/+2Had to do this with Dell.. .they were going to send a tech out, so I slipped the Hard Drive out first went to a tech (since I wasn't allowed to just go home and do it) they copied the data onto a new hard drive, Ran Analog shredder on the important files, and then I slipped the hard drive back in and let the tech take it.
- moocow1452, on 10/12/2007, -1/+3Did he say please and thank you?
- NGYoshi, on 10/12/2007, -0/+2Do idiots like this ever learn how to back-up there data? That way you don't have to keep your bad disk, you just copy your data to the new hard drive and continue where you left off.
- Tricky, on 10/12/2007, -2/+4yes I do... *cough*DELL*cough*
- chieferer, on 10/12/2007, -7/+9wow. you people are so immature... so what if another guy likes a different os...
ill prolly get dug down for this by fanboys who don't want to accept the truth - haydesigner, on 10/12/2007, -0/+2So apparently not only are the anti-Apple denizens here rabid about being anti-Apple, they are also noticeably racist and xenophobic.
Huh, whodda thought. - Me1000, on 10/12/2007, -0/+1With Vister all your problems are solved, it is unhackable, totaly secure, and it makes your hardware run faster!
- doce, on 10/12/2007, -0/+1i used to be a genius, myself. the policy was certainly that way in the past, but it has changed several times, in both directions in various degrees. no telling what it is now, and the official policy has always been an the discretion of local management; there are inventory/SOX Act implications, and some management feels it's best to steer clear of those implications and decide to simply deny all requests.
- Me1000, on 10/12/2007, -0/+1Because trolls think if you own a mac your a apple fanboy, and they will do whatever it takes to try and piss you off!
-
Show 51 - 85 of 85 discussions
The Digg Toolbar for Firefox lets you Digg, submit content, and keep track of Digg even when you're not on the Digg site. Download the official 
© Digg Inc. 2009
— Content created and posted by Digg users is