225 Comments
- JonLatane, on 09/13/2008, -4/+131Sounds like the Genius Bar guy was just being a dick - I wouldn't attribute that to Apple. Also, it's odd that they're calling GarageBand a "professional" application. I was under the impression that Logic and its application suite were the "professional" setup, while GarageBand was the cheap (Photoshop Elements-type) alternative for consumers.
I can't attest to GarageBand much, but I have used Logic and MainStage for years on a Macbook, for both recording and performances. I've never had any trouble with either, aside from having to make sure all my applications are quit when I'm actually performing with MainStage since the instrument simulators tend to take up a lot of memory. - AvidPreatorian, on 09/13/2008, -10/+132While it's true that garage band can weigh heavy on system resources, the idea that Apple would tell their customers they supply their notebooks with software which can cause fatal failure is ridiculous. Anyone with a hard disk problem in these circumstances should fight for compensation and even cite this example in their claims. I have used macs for a long time now and this is definitely not what I've known Apple's customer service standard to be - they really take customer loyalty seriously and have fixed and exchanged my products without much explanation let alone argument.
Also, make your case in their store where you're seen by other potential customers - seems to me that they are more willing to fix things that way. - DjOverEZ, on 09/14/2008, -8/+117Am I the only one who thinks Apple is a bit too cavalier with the use of the word "genius?"
"I cracked the theory of relativity. I'm a genius."
"I fix computers at the Apple Store. I'm a genius."
One of these just doesn't sit right with me. - ncapone, on 09/13/2008, -9/+77Bull *****! I've almost finished an entire album on my regular MacBook with no problems.
- kinseyincanada, on 09/14/2008, -10/+66once again the consumerist makes one ***** who works for a company = the entire company
- basye, on 09/13/2008, -6/+60Genius. Not.
- sandaboy, on 09/14/2008, -3/+45Garageband....Professional?
- Zap2, on 09/14/2008, -6/+47Really? Because I run that on an iBook, PPC 1.42Ghz, 512MB RAM
Apple genius was wrong here - skyshard, on 09/14/2008, -1/+41and now we also have...
"I make automatic recommendations from the itunes store. I'm a genius." - michaeal, on 09/14/2008, -5/+32blame palin
- itsswanny, on 09/13/2008, -10/+32I know many people who would beg to differ. Some professional artists use MacBooks to pre-mix in GarageBand. (Yes, I know most use Pro's.)
I have a few friends who have never had a problem. - ExSlashdotter, on 09/14/2008, -1/+20Apple "geniuses" are mainly guys who can't get a real job in IT.
//apple developer - killerstache, on 09/14/2008, -0/+19good to hear. i use garageband almost everyday, and this story almost made me ***** my pants.
- 5xSTUN, on 09/14/2008, -1/+20Me, personally, I post sarcastic replies on Digg. I'm definitely a genius.
- mattfugitive, on 09/14/2008, -3/+21I cry foul at this. GarageBand runs great on my MacBook. I work using GarageBand everyday and I haven't had any issues. Sounds like the Genius was trying to up-sell the customer, or just being a total dick.
- jermm, on 09/14/2008, -0/+14I've used Garageband on a 800Mhz PowerBook G4. Sure, I wouldn't go over 4-5 tracks, but it recored/edited podcasts just fine.
- pstroll, on 09/14/2008, -2/+16Obviously the Apple customer service tech mishandled the situation. What the tech should have done was tell the customer that his music sucks and that he'll never make it as an artist. Then delete the garage band DMG file and associated tracks.
- fakeXsound, on 09/14/2008, -3/+16Are you kidding? I can run Logic Express in my 1.8 GHz, 1Gig of Ram Macbook from 2006 almost flawlessly.
- Vazelos, on 09/13/2008, -4/+15It also makes a difference if you are running Garageband only or running other programs as well at the same time. And what resources these programs consume as well.
I am a little tech-savvy, not in IT but this is the first time I heard about hard drives crashing from resources-intensive programs. - seastobble, on 09/14/2008, -3/+13The Secret Handshake.
http://phobos.apple.com/WebObjects/MZStore.woa/wa/ ...
His entire album was made using a macbook. - PabloMac, on 09/14/2008, -0/+10I agree, but I hear GarageBand Apple Loops all the time on commercials and radio shows.
- inactive, on 09/14/2008, -2/+12Me too, I'm a musician who's about to buy a MacBook.
- ZombieSociety, on 09/14/2008, -1/+10"Dammit, Otto, you're an alcoholic!"
"Dammit, Otto, you have lupus!" - superal1394, on 09/14/2008, -2/+11I wonder if that laptop has been abused, though. 4 hard drive crashes is ridiculous. I use and abuse my Macbook pro, but in two and a half years I've only killed one hard drive. The original drive lasted about 15 months, the one I have now I replaced myself, and is truckin along no problem. I went through hard drives every 10-12 months on my old notebook.
Saying that Garageband killed the drive is insane, in my opinion. My brothers Macbook and my Macbook pro had identical drives. Same manufacturer, same capacity, same spindle speed. There is no real tiered quality in notebook drives like you see in 3.5" drives. I think the real problem here is Apple doesn't want to admit they gave the guy a lemon, or doesn't want to tell him dropping the machine isn't a good idea. - guicapanema, on 09/13/2008, -5/+14Tell us how your new Macbook works!
- Altotus, on 09/14/2008, -0/+9The same is true of all the notebooks I've had (Apple, Dell, Compaq, and HP). The hard drive and the battery are basically the only two parts to fail. While nothing's failed on my MBP (yet), the Dell has gone through two hard drives and two batteries, the Compaq, a battery, and the HP, a drive and a battery.
- cynicalbrit94, on 09/14/2008, -10/+19I run Firefox with about 10 tabs open, itunes, adium, my e-mail and have never had a problem when using Garageband or imovie at the same time. I use a Macbook from Christmas 07.
- inactive, on 09/14/2008, -3/+11you are not the target market
- plr4ever, on 09/14/2008, -0/+8I.......uh....oh never mind.
- Hincapie, on 09/14/2008, -1/+8how to get dugg down on digg, example 1
- Subtonic, on 09/14/2008, -0/+7Folks, a professional musician, or anyone ambitious enough to complete a whole music project, is going to use whatever gets the job done, whether its Garageband, Pro Tools, or a 4-Track. I know someone who did her album using Cool Edit Pro - the sound doesn't blow you away, but she worked within her means and made something.
This idea that this guy was asking for it because he's using Garageband on a MacBook is ridiculous. That's like saying you need to have Microsoft Word to write a book. - doctordbx, on 09/14/2008, -0/+7It would appear the target market is people who think a 20 year old high school dropout who just happens to know a bit more than the average bear is a genius.
I hope not, because I own a couple of Macs. - inactive, on 09/14/2008, -3/+10Anecdotal evidence FTL!
- crazzy88ss, on 09/14/2008, -4/+10It's called marketing...
- nostraboris, on 09/14/2008, -0/+6you don't need a mac pro to be a professional musician.
I used a G4 laptop for 5 years for pro tools without issues.
a year ago I bought a $599.00 mac mini to run pro tools and it works great.
install as much Ram as you can, and use an external drive, mac will not let you down.
double whammy with bad apples.. both Mac and Genius bar have been great to me in the past - plainOldFool, on 09/14/2008, -0/+6r.i.p.
- blacklilyninja, on 09/14/2008, -0/+6people are dumb
- setrusko, on 09/14/2008, -0/+6To bad that the HD in the MacBook is the same damn thing in the MBP. As a matter of fact . . . they are almost the same computers except for the fact that the MBP has dedicated graphics, a bigger screen, and a different enclosure.
- whatwhatwhoa, on 09/14/2008, -0/+6I wouldn't call Garageband professional grade though... It's what its name suggests for, garage bands. Once you move up from your garage, you ditch Garageband for something like Logic, Cubase or Sonar.
- combatchuck, on 09/14/2008, -0/+5It doesn't matter. It should be impossible for software to damage hardware. Saying "your software did it" is a cop-out used by incompetent techs. If software IS damaging the hardware, then the hardware is defective.
- Klisk, on 09/14/2008, -0/+5Aye, aye.
I've mixed many albums on my regular Macbook, that's why I bought the thing.
It works perfect. I have to purposely push it to get a slow down. The regular Macbook, in terms of performance, isn't much different than the Macbook Pro when it comes to audio mixing/recording. The GPU power is somewhat moot, otherwise the specs are quite close. The Pro is more for people working in visual fields, not audio.. Although I'm sure the pro 'could' be nice when you have a lot of meters running. But I haven't had a problem with my macbook, even with a fully mic'd drum kit in Logic Pro.
Sounds like this Apple employee was being a classic douche. - Spire3660, on 09/14/2008, -0/+5Why? while disk throughput may be somewhat slower, my laptop is a full on mobile workstation (2.4 GHZ x2 512 MB Vid card [256 discrete/256 shared]) 3.5 GB RAM(chipset limitation). No reason it cant handle a little audio encoding. Pop in a firewire/USB portable hard drive to give your disks some breathing room.
- digiguy, on 09/14/2008, -4/+9My MacPro can't handle Safari
- SadMartigan, on 11/25/2008, -1/+6I started making a list every time I recognized one...
but I got lazy.
There are a lot, though. - JudasConstant, on 09/14/2008, -1/+6Yeah I thought it was ***** too. I have been recording a lot this year, but two of the hard drives crashed in 2007. Obviously a machine problem. Good to hear it's not epidemic on Macbooks as they're sending me a replacement.
- bigmuffpi, on 09/14/2008, -1/+6Any software will crash your comp depending on how you're using it. GarageBand's memory usage really jumps with every track you add (ie: every new instrument). So while you might just have ONE project open, within that project you could easily be working with gigs and gigs worth of audio files, and you're asking the computer to playback, record and alter these files in real time. Think of the RAM you'd need for that!
Saying MacBooks can't handle GarageBand is bull. I could do simple 10-15 track demos with GarageBand on my old iBook G4 without too much chugging. That said, MacBooks running GB have a limit to how much they can run at once!
/captain obv - IllBeBack, on 09/14/2008, -6/+11"Sounds like the Genius Bar guy was just being a dick - I wouldn't attribute that to Apple."
I would bet that if this was a Microsoft employee, you'd be completely crucifying Microsoft the company. But when your precious Apple is the one involved, you really don't think it's their fault. Give 'em a pass, right? - exxodius, on 09/14/2008, -1/+5This is BS... i work at an apple reseller, this sounds like the typical crap apple corporate employees come out with. They were probably too lazy to REALLY address the problem, hence giving a BS answer- and replacing the hard drive. (They ALWAYS replace the hard drive, and never ask you if you want them to.)
- phosphodyson, on 09/14/2008, -2/+6export01, you don't know what the hell you're talking about. Modern hard drives do not "wear out" due to excessive r/w, that's just ridiculous. Modern hard drives are much more likely to suffer some sort of head crash due to sudden power failure or mechanical failure of the heads than excessive r/w of the media. Excessive r/w will, however, expose already substandard media. Today's modern hard drives are engineered to have excessive MTBFs, but an MTBF is merely a statistical number (there's no way you can really test an MTBF). Therefore, out of any given sample of hard drives, you will get premature failures, and you will get batch failures (because it's statistically possible). Also, modern capacities of SSDs mean that R/W failures are on the order of 51 years. More likely, you'd have some sort of cap failure on your device before you'd catastrophic R/W failure on a SSD drive.
Hard drives fail for a number of reasons. Just because you R/W less to your drive doesn't guarantee that it will fail sooner or faster than if you don't. - inactive, on 09/14/2008, -3/+7I'm a pro, and I don't know one artist that uses GarageBand. Period.
Kinda like I don't know any painters who use paint by numbers kits. -
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